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BMW
- Automotive
- Watertown, CT
About this business
Location details
699 Straits Tpke, Watertown, CT, 06795, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I brought my BMW in for the first 7,500 mile maintenance. Liz went over all the points that would be completed with the service. Everything was completed in a prompt and efficient manner.
Business response:
Hello HJOLSEN, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that Liz went over all the details of what your vehicle needed and that everything was completed in a prompt and efficient manner. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Great service. Great loaner car. It was clean and fun to drive. X3. Eric kept me updated along the way. Took longer for the part to come in than to do the fix. Thank you.
Business response:
Hi DEBBIE15, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are pleased to read that our team provided you with great service and that Eric kept you up to date every step of the way. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
The service persons were knowledgeable, personable yet professional. Work completed appears to have been excellent accomplished. Great waiting area with coffee and water and small snacks available. Steve
Business response:
Hello Steve, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that our team was knowledgeable, personable, and professional and completed the work in a prompt and complete manner. We are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
My overall experience was excellent. The dealership staff treated me very well. Even offered to get me coffee while he went to get keys for a test drive. Very courteous and professional salesman.
Business response:
Hi markligi, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are pleased to read that our team was courteous, professional, and ensured that your overall experience was excellent. We value you as our customer and we look forward to seeing you again when it’s time for your regularly scheduled maintenance! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Entire process was handled in a first class manner leaving nothing to be even dreamed of. All issues handled in a totally professional manner. Job well done!
Business response:
Hello TSCHANBACHER, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to hear that our team handled all of your concerns in a professional manner. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
I gave the 5 star rating to my visit because of the personnel that I have dealt with on my visits. Mr. Ramos and Mr. D'angelo gave me a degree of confidence in the dealership because I could count on being easily understood without having to invent the wheel every time I had need for service. One is no longer with the dealership, the other is not listed among the service employees. Retaining employees instills confidence in present and returning costumers.
Business response:
Hello SILVA.FERNANDO, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are pleased to read that the personnel that our team members have been able to give you confidence in the work completed on your vehicle. Unfortunately neither of the prior employees that you have worked with work in the service department at our BMW store, however we have many new employees who would be happy to help you with whatever you may need. We value you as our customer and we are dedicated to ensuring that your v... read more
We recently moved to Oxford from Danbury. I bought my car from Ridgefield BMW and have had it serviced there. I'm past the point of having a free tow so I had to drive the car to the nearest dealership which is Watertown. Although they didn't have a BMW loaner for me to use while mine was being diagnosed, Eric called Enterprise and got me in a comparable SUV to my X3. They had my car for a few days and fixed it. Eric was accommodating and courteous. I will now begin using Watertown to service my car. Thank you.
Business response:
Hello esfox, Thank you for trusting BMW of Watertown for your vehicle service needs. We are pleased to read that our team was able to address your concern with your X3, and although we did not have any loaner vehicles available, our team was able to get you a rental car that was similar in size to your vehicle. We value our customers and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management... read more
dennis was very honest from the getgo with no pressure and a desire to make sure I was going to be very happy with the selection I made at a good price
Business response:
Hello westwoodent, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are happy to read that Dennis was honest, no pressure, and ensured that you received the right vehicle to suit all your needs and for a great price. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again when it’s time to have your vehicle serviced! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven... read more
Brad was outstanding and a world class salesman...we love the X5, it is perfect! Thank you for the outstanding customer service...it was a world class experience. It is greatly appreciated by us and I think all of you have clearly differentiated BMW Watertown.
Business response:
Hello Donald.allan, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new X5! We are happy to read that Brad and the team provided you with outstanding customer experience. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. See you again when it’s time for your regularly scheduled maintenance. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,055 reviews.
When is BMW open?
BMW is closed now. It will open at 8:00 a.m.