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BMW
- Automotive
- Watertown, CT
About this business
Location details
699 Straits Tpke, Watertown, CT, 06795, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Called about the engine light. told not to worry unless it starts flashing. Liz LaFond was terrific. She got me in for an early appoint at 7:30. and a shuttle. In work earlier than usual. Driver was profesional and courteous. Forgot his name but he was new to the area, came from BMW Bridgeport. Car was ready and washed by end of day. Both items fixed to satisfaction and both we covered under warranty. Liz followed up the next day or so. Great experience.
Business response:
Hello kdunphy213, Thank you for choosing Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that Liz and the team addressed your concerns with your engine service light and your sun roof in a prompt manner. We are also pleased to hear that you enjoyed our shuttle service. We value you as our customer and are always here to ensure your vehicle is running safely and efficiently. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Drive... read more
Great experience with the entire team from greeting thru service. Excellent communication throughout the entire process. Liz Lafond was extremely helpful and made sure everything was handled to my satisfaction. I would recommend this team to anyone in the area
Business response:
Hi MSBLANCO, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are pleased to hear that Liz and the team were helpful, excellent communicators and handled all your concerns with your BMW to your satisfaction. Thank you for your recommendation and we look forward to seeing you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Great experience from the beginning to day of picking up our new BMW. The process was very quick and easy. Dennis Smith in sales was great from start to finish he provided us with what we were looking for without any issues. He was prompt, professional, and courteous. Charles Tuscano was a pleasure to deal with too.
Business response:
Hi carlalarocque, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are pleased to hear that Dennis made the process quick and easy and that Charles was a pleasure to deal with as well. We are dedicated to ensuring our customers have an exceptional experience at every visit and look forward to seeing you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Considering what kind of and the cost to maintain it, I found it to be reasonable Vey helpful and professional and would be back for farther work when needed
Business response:
Hello jadrummer, Thank you for choosing Hoffman BMW of Watertown for your vehicle service needs. We are pleased to hear that our team has been very helpful and professional. We value you as our customer and are always here to ensure that your vehicle is running safely and efficiently. See you at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
The service was done in a timely manner. The car was cleaned and ready when I arrived to pick it up. The service tech identified other items that needed attention.
Business response:
Hello yshahar, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are pleased to hear that your service was completed in a timely manner, and that your BMW was cleaned and ready to go when you arrived. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently as well as delivery a nicely washed car. See you at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Probably the only service center I do not dread going to. Always friendly and very helpful. Elizabeth is a real pleasure to deal with, goes out of her way!
Business response:
Hello JSTiles705, Thank you for choosing Hoffman BMW of Watertown for your vehicle service needs. We are pleased to hear that our team is always friendly and helpful and that Elizabeth was a pleasure to deal with and goes out of her way to ensure that you leave a satisfied customer. We are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Let us know anytime you have any more questions or service needs as we are here for you! Sincerely, Alison Gilbert, Reputation Management Specia... read more
Every aspect of new car purchase was perfect. Dennis Smith was excellent to work with. Great instruction on new car by Joe. I'm sure that Customer Service will be a good experience as well. Definitely will recommend this dealer to friends and family.
Business response:
Hello WendyandJerry, Thank you for choosing Hoffman BMW of Watertown and congratulations on your recent purchase! We are happy to hear that Dennis, Joe and the team ensured that every aspect of your purchase was perfect. We look forward to servicing your vehicle to ensure its running smoothly for the years ahead. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Hoffman has done a great job since taking over this dealership. The staff could not be more friendly and accommodating. Dennis Smith was excellent to work with. From the time we sat down and started to talk about what we wanted we knew that this was going to be a great experience. I can buy the same car anywhere so the thing that makes a difference is the service to the customer. Hoffman, Dennis Smith, Chales Tuscano and Joe Durante made me know that I made the right choice fir this purchase. I can't remember the name of the... read more
Business response:
Hello shhs1976, Thank you for choosing Hoffman BMW of Watertown for your recent purchase and for providing us with your feedback. We are pleased to hear that Dennis, Charles, Joe and the team ensured that you had a great customer service experience. We value you as our customer and are dedicated to ensuring you have an exceptional experience at every visit. See you when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
When we first went to the dealership we were there just to get my 535i xDrive appraised but we were also in the market for a new car, specifically the X5. Charles gave us a VERY REASONABLE price for the 535i. Fortunately we sold it on our own. Dennis sent us an e-mail thanking us for coming in. When I was finally ready to go over all the options he sat down with me and took his time building the car with me online. When it was time to send the car into production he called me to go over a few more details. It's very nice tha... read more
Business response:
Hi Anna, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are pleased to hear that Dennis, Charles and Joe were able to get you the exact vehicle you wanted while also answering all your questions thoroughly. We are dedicated to providing an exceptional experience at every visit, and look forward to seeing you again when your BMW is in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,055 reviews.
When is BMW open?
BMW is closed now. It will open at 8:00 a.m.