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BMW
- Automotive
- Watertown, CT
About this business
Location details
699 Straits Tpke, Watertown, CT, 06795, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Had previously ordered interior part for replacement. Part came in, they called and sceduled me for a time convienient for me. I arrived for the appointment, part got installed in the time frame they quoted me. Car was returned much cleaner ( itvwas pretty dusty on the out side ) then when I drove in. Thanks.
Business response:
Hi Flymorerc! Thank you so much for choosing BMW of Watertown and sharing about your recent visit. We are dedicated to providing excellent and efficient service as well as delivering a nicely washed car. We appreciate you and look forward to seeing you again. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust
Easy check in when I got there. I was told which alerts were on in my car for servicing besides ones I knew about. I knew price before and the wait was not long. Excellent job as always! Very knowledgable and friendly people. Love going there!
Business response:
Hello cdp00swim! Thank you so much for your feedback and your continued trust in BMW of Watertown to keep your vehicle in excellent condition. We look forward to seeing you again next time. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust
Great costumer services and very professional. This was my first time and is not going to be the last one. I will recommend to all my friends.
Business response:
Hello wizarrd, thank you for choosing BMW of Watertown service! We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. We look forward to seeing you again when it is time for servicing your vehicles. Thanks, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
My appointment for service at BMW of Watertown was a very positive experience. The service advisors that I worked with were courteous, knowledgeable and respectful of my time. John Ramos when above and beyond, he is genuinely eager to help. My car was serviced to my satisfaction, there were no surprises with price and service was completed on time. I would recommend this dealer.
Business response:
Hello JEKIEL3. We appreciate your feedback on your last visit and are pleased to hear that John went above and beyond. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust
Service was spot on. John did a great job explaining what needed to be done. Courtesy car was perfect and it gave me time to do what I needed to do
Business response:
Hi richkreuzer, thank you for choosing BMW of Watertown for your vehicle service needs. John is always happy to help address any concerns you have with your vehicle and get you back on the road as soon as possible. See you again! Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
It is exciting when you call, you get a real person who is actually sitting at the dealership! Both Richard who set the appointment & John who took care of me were great as well as the young man who got my loaner and then returned me my car cleaned & vacuumed too!
Business response:
Hello RICH8, thank you so much for choosing BMW of Watertown and sharing about your recent visit. We are dedicated to providing excellent and efficient service as well as delivering a nicely washed car. We appreciate you and look forward to seeing you again. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
Service was easy to schedule,they kept me updated with everything what needed to be done. Very friendly staff. Professional and helpful. Car was ready on time,was washed inside and out. I'm very happy with service they provide.
Business response:
Hello VANJA, thank you so much for choosing BMW of Watertown and sharing about your recent visit. We are dedicated to providing excellent and efficient service as well as delivering a nicely washed car. We appreciate you and look forward to seeing you again. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
Service consultant was very good and spent the time to discuss the repair and what some of the pros & cons were at this point regarding replacing the other coils (non of which are malfunctioning at this time). It enabled me to make an informed decision about the repair, which I appreciated. And John has a great personality and sense of humor, which I also give him high marks for.
Business response:
Hello GEHX12. We appreciate your feedback on John and are pleased to hear that he was able to help you make an informed decision on your repair. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
The red circle with exclamation mark came on in my car and I scheduled a service appointment ASAP as I was going to drive to Quebec City a few days later. The service representative I worked with was John Ramos. This was the second time I worked with John. John is a professional, cordial and knowledgeable service representative. The issue at hand was resolved, but I don't believe my oil was topped off. On my drive back to CT from Quebec City, Canada, the low oil light went on, and according to the rectangle that shows oil le... read more
Business response:
Hello cresentmoon16, Thank you for choosing Hoffman BMW for your vehicle service needs. We sincerely apologize that the oil in your vehicle was not filled before your trip to Canada that is not the standard that we hold our BMW Service department to. We are however, pleased to hear that our team was professional, cordial, and knowledgeable. Your safety and enjoyment of your vehicle is our priority so please let us know if there is anything further that we can do for you. Sincerely, Alison Gilbert, Reputation Management Speci... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,055 reviews.
When is BMW open?
BMW is closed now. It will open at 8:00 a.m.