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BMW
- Automotive
- Watertown, CT
About this business
Location details
699 Straits Tpke, Watertown, CT, 06795, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I traded a BMW 428i for an X4. The sales man Dennis Smith was very professional, honest, courteous, and had patience. I feel I made a great deal and I definitely recommend this dealer 100%. Totally trustworthy, great experience. Sincerely, Edgar Lopez
Business response:
Hello edgar65. Thank you for choosing BMW of Watertown for your purchase of the beautiful X4! We appreciate your feedback about working with Dennis and our team. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your BMW is in for service. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
The service was handled with excellence, was professional and overall very helpful! I come away trusting this department is giving me sound advice and honestly repairing my vichical as what is only needed!
Business response:
Hello WALTGOLEM. We appreciate your feedback on Walter and John and are pleased to hear that your service was handled with excellence. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
Great people to deal with , very respectful. I would definitely recommend people that are interested to by new or pre owned BMW there . All the guys there are great.
Business response:
Hello razers, Thank you for choosing BMW of Watertown for your recent vehicle purchase! We are thrilled to read about your experience working with Chris Kapp. Your satisfaction is important to our team and we appreciate your customer loyalty! If you ever have a question about your vehicle or need to have any of the features demonstrated for you again just give us a call. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
My CPO warranty was nearing expiration on my 2010 X3, and following less than satisfactory treatment from the previous owner's service department, service advisor John Ramos told me to bring in the vehicle for a complimentary inspection (which I considered an act of good-will). At that time he also addressed another concern of mine that I'd had since purchasing the car, related to what I felt was less than optimal shifting behavior. Again, since diagnostics had nothing unusual to report, the previous service advisor had simp... read more
Business response:
Hi jandybeal, thank you for trusting BMW of Watertown to keep your vehicle well maintained and running most efficiently. BMW of Watertown takes your safety and experience of your vehicle very seriously. Your safety and enjoyment of your vehicle is our priority and we sincerely thank you for choosing BMW of Watertown. We appreciate your feedback and look forward to seeing you at your next scheduled maintenance. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
I am from Myrtle Beach, SC and had an issue with my 2013 M-5 while visiting Lime Rock Park. I had a fantastic experience with your dealership. John Ramos greeted me and took charge. The technician came out and explained to me what was going on and how he corrected the situation Within an hour I was on my way. The next Monday we drove back to Myrtle Beach. Thank you for a great experience.. If I lived in your area I would purchase my next car from you. A salesman came out and offered to assist me.. Best service I have ever ex... read more
Business response:
Hi Brenda and Haden. Thank you for choosing BMW of Watertown for your vehicle service needs. John is always happy to help address any concerns you have with your vehicle and get you back on the road as soon as possible. Any time you have a question for your car just let us know! Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
BMW of Watertowm installed a trailer hitch and electronics on my 2013 X3. All work done was excellent and on time. I would recommend BMW of Watetown to a friend!
Business response:
Hello hill3rd. Thank you so much for your feedback and your continued trust in BMW of Watertown to keep your vehicle in excellent condition. We look forward to seeing you again next time. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
Our experience at BMW of Watertown CT was very positive. The purchase of our new GT 3 series was quick and easy. Kris was very through and polite. He was very nice to deal with. Overall great experience. We would certainly purchase another BMW at Hoffman BMW.
Business response:
Hello Spettilms! Thank you so much for choosing BMW of Watertown for the purchase of your GT3. We are thrilled that you stopped by and worked with our team to find exactly what you wanted. Any time you have a question or have a service need for your new car just let us know. We are here to help keep things running beautifully for the years ahead! Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
Having a couple of highly unprofessional experiences with the former management at BMW of Watertown [and, like many others, as I have found out, walked the well-worn, one-way trail across the street to Valenti Audi], the first thing I did when visiting the newly-Hoffman-owned BMW of Watertown was to sit down with Donny Frost, the new Sales Manager. We had a very pleasant and satisfactory conversation, and was assured that my experience this time would be entirely different, and was handed me over to the extremely capable Den... read more
Business response:
Hello jbs, thank you so much for choosing to purchase your new 7 Series with us at BMW of Watertown. We are glad to know that the 7 Series has continued to be your vehicle of choice and we're here to help keep your newest vehicle running beautifully for a long time ahead! Thank you for providing feedback about working with Dennis, Charles, and Donny. We value what our customers have to say and are pleased that you gave the “new” BMW of Watertown a chance. If you ever have a question about your vehicle or need to have any of ... read more
Chris Kapp helped me find my vehicle. Was extremely patient and completey honesty during the entire process. Never felt any pressure to make a decision on the spot. Finance manager Charles was amazing to work with as well. Both these guys worked together to make the car buying experience painless! Would definitely recommend these guys!
Business response:
Hello EddieM, we are pleased to read your feedback about your recent purchase at BMW of Watertown. Charlie and Chris are a great team, ensuring your experience is exceptional and you are ready to hit the road in you new car. Thank you for choosing BMW of Watertown! We look forward to servicing your car to keep it running great for you. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,055 reviews.
When is BMW open?
BMW is open now. It will close at 7:30 p.m.