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BMW
- Automotive
- Watertown, CT
About this business
Location details
699 Straits Tpke, Watertown, CT, 06795, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I just purchased my second BMW from Geoff at BMW of Watertown and I couldn't be happier. Geoff was extremely professional throughout the whole process and helped me get the exact car I wanted in a short period of time. This dealership offers top notch customer service from its salespeople and service department. Once again, I'm a very happy customer!
Business response:
Hello JCBUNOVSKY, thank you for choosing BMW of Watertown for the purchase of your second BMW! We are thrilled to read about your experience working with Geoff and Charlie. Your satisfaction is important to our team and we appreciate your customer loyalty! If you ever have a question about your vehicle or need to have any of the features demonstrated for you again just give us a call. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
I've been in the market for another BMW for several months and visited several dealerships to do my diligence. When I came back to Watertown where I originally purchased my car, I was pleasantly surprised by the staffing changes the new owners have made. My salesman Chris was more of an assistant than a salesperson. He helped me with everything and even had Al come to my job to assist with paperwork. His other colleague Dennis was a great help as well when I came in and Chris wasn't available. If you are looking for exceptio... read more
Business response:
Hi JulieToc245. Thank you for continuing to choose BMW of Watertown! We love to help our customers keep their beautiful vehicles in excellent condition. We look forward to seeing you again. Kind regards, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
From the moment I entered into the BMW Watertown dealership Brad Epstine came to my rescue! I originally stopped by just to test drive and had worked with another dealer in the past! Brad is the kind of guy you just trust and that's hard in car sales!! Brad got me the car I wanted for less money with more options! Is that possible, yes it is!! This is real!! BMW Hoffman has made it affordable for you!!
Business response:
Hello CDRBMW 1X Fan! Thank you so much for choosing BMW of Watertown for your recent purchase. We are thrilled that you stopped by and worked with Brad and our team to find exactly what you wanted- and at a better price! Any time you have a question or have a service need for your new car just let us know. We are here to help keep things running beautifully for the years ahead! Kind regards, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
Eric took great care in the details. Kept in touch with me throughout the day.
Business response:
Hi POZZZ, thank you so much for choosing BMW of Watertown. Any time you have maintenance needs or questions please feel free to give Eric or any of our service advisors a call. We look forward to your next visit. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
I have been taking my cars here for years because of the efficiency and convenience of BMW in Watertown. The service took a little longer than expected, but that has never happened before. I was apprised of all additional costs and timing of service.
Business response:
Hello SJKENDALL! Thank you so much for your feedback and your continued trust in BMW of Watertown to keep your vehicle in excellent condition. We look forward to seeing you again next time. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
When in to fix a major problem - a defunct air bag module. Well, it's 11 years old, so guess something ought to break. Well, Eric rose to the need, got my replacement module ordered, squeeze me in for the replacement as soon as part arrived (in two days), and I was back on the road enjoying my X3.
Business response:
Hello Flymorerc! Thank you so much for your feedback and your continued trust in BMW of Watertown to keep your X3 in excellent condition. We look forward to seeing you again next time. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
Rich, Erik and John do a great job of manning the service department. Special thanks for John Ramos who always does such a fantastic job of communicating and being so service oriented. Under the previous owner, I had to wait weeks for service loaner. Under the Hoffman ownership the story has changed completely - minimal wait times and overall a very promising value proposition.
Business response:
Hello gautam_m. Thank you for choosing BMW of Watertown service! We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. We value your feedback and are happy to hear that you had a positive experience with Rich, Erik and John. We look forward to seeing you again when it is time for servicing your vehicles. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
My 535 Xi was pulling to the right and was not corrected by a wheel alignment at Town Fair Tires. Town Fair told me that new struts were needed. I took the car to Watertown BMW and worked with Walter, the Service Manager. He suggested an alternative to new struts which was considerably less expensive that solved my problem. In the future I'll go to Watertown first.
Business response:
Hi tomv36, thank you so much for choosing BMW of Watertown to address the issues with your 535 Xi. Any time you have maintenance needs or questions please feel free to give Walter or any of our service advisors a call. We look forward to your next visit. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
Service was professionally done, convenient and on-time. Very pleased. Would recommend this dealership. Saturday service hours are a great asset. Parts department was helpful.
Business response:
Hello JUSTIN.GOLDEN, thank you for choosing BMW of Watertown service! We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. We look forward to seeing you again when it is time for servicing your vehicles. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,055 reviews.
When is BMW open?
BMW is open now. It will close at 7:30 p.m.