BMW

4.4

Automotive
Watertown, CT

About this business

Automotive Car Dealers Used Car Dealers

Location details

699 Straits Tpke, Watertown, CT, 06795, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 7:30 p.m.
Tue	8:00 a.m. to 7:30 p.m.
Wed	8:00 a.m. to 7:30 p.m.
Thu	8:00 a.m. to 7:30 p.m.
Fri	8:00 a.m. to 6:00 p.m.
Sat	9:00 a.m. to 5:00 p.m.
Sun	Closed

4.42,055 reviews

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XKOLIANI

9 years ago

I had an excellent experience and would recommend the dealership. The service individual and parts manger provided excellent service. They got me in and out quickly.

Business response:

Hello XKOLIANI, thank you for trusting BMW of Watertown to get you back on the road quickly and safely. We are glad to hear Rich, John, and the team addressed your issue and provided excellent service! We look forward to seeing you next time. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

mjrichilson

9 years ago

Very pleased with the service I received. My car was checked for a noise in the brakes. They found the noise and really went over the entire car to make sure everything was safe. Drove out of there feeling confident that all is well and drove to New York.

Business response:

Hello mjrichilson. Thank you for trusting BMW of Watertown to get you back on the road quickly and safely. We are glad to hear Rich and his team addressed the brake issue and were able to get you on your way to New York. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

9 years ago

Had a DSC fault on a 2007 Z4 with only 41k miles. This is a known problem with this model/year. The fix was performed fairly promptly, and they gave me a loaner while the parts were shipped. But when a well-maintained, low-mileage car with a book value of about $12k needs $3500 worth of repairs, it does tend to make one think twice about purchasing another BMW. They gave me a small break on the cost, but BMW should really be picking up more of this expense.

Business response:

Hello JT, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to hear that our team was able to address the DSC fault on your vehicle in a prompt manner and provided you with a loaner vehicle while the work was completed. Your safety and enjoyment of your vehicle is our priority which is why our team only uses BMW certified parts to repair our customers’ vehicles. Other aftermarket parts are cheaper to use however they can compromise the safety of your vehicle as they were designed to... read more

MRGATCHS

9 years ago

People were nice and service was good but I had an appointment for a job that probably should have taken 15 minutes and I sat in the waiting room for nearly 3 hours.

Business response:

Hello MRGATHS, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We apologize for the extended wait time that you experienced during your visit, however we are happy to hear that our team was nice and the service performed on your vehicle was done correctly. We value you as our customer and appreciate you taking the time to provide us with your feedback about your recent visit as we are always working on improving our processes. See you at your next appointment! Sincerely, Alison Gilbert, Reputa... read more

jeffehrl

9 years ago

Worked with Rich D'Angelo at BMW of Watertown. My car was brought in for 45,000 mile maintenance. Rich took the time to go over all of the service and services that would be performed and gave me the opportunity for any questions. Loaner car was provided and he actually took the time to walk me to the car instead of just handing me the keys and send me out to look for the car.

Business response:

Hello jeffehrl. Thank you so much for choosing BMW of Watertown for your 45,000-mile maintenance and sharing about your recent visit. We are dedicated to providing excellent and efficient service. We appreciate you and look forward to seeing you again. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

JEPRES

9 years ago

I had a problem with a valve stem on the rear passenger side of my 750. Called service to see if they could possibly look at it and try to fix/replace it. Eric told me come on in and they would take a look at it...couldn't promise they could repair it, not knowing exactly what was wrong, and not knowing if they would have to order a new part. When I arrived, they found that I had a cracked tire valve stem. Fortunately, they had the necessary part, and the problem was solved!

Business response:

Hello JEPRES, Thank you for trusting BMW of Watertown to get you back on the road quickly and safely. We are glad to hear Eric and his team addressed the tire valve issue and were able to find the part for you as well! Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

jeffkil101

9 years ago

All was just fine. Eric was very accommodating. Apparently there was an error made on my oil pan for a standard oil change and the bolt was stripped which lead me to a loaner for 2 days. Eric was great, he called me each day to give me the update on the repair of my car. The work was done and my car was detailed and I only had to travel back and forth 45 minutes 3 times to have my car's oil changed. The dealership never offered once to exchange my car by having it picked up or dropped off. The first time I traveled, I droppe... read more

Business response:

Hi jeffkil101, Thank you for choosing Hoffman BMW of Watertown for your vehicle service needs. We apologize for the driving back and forth that you had to do while we repaired the stripped bolt on your oil pan, however we are happy to hear that Eric was very nice and ensured that the issue was taken care of. WE value our customers and we appreciate you taking the time to provide us with your feedback as we are always working on improving our processes. See you again at your next appointment! Sincerely, Alison Gilbert, Reputa... read more

PIKKINIKKI75

9 years ago

I will have to continue to buy all my future cars here at this dealership because you can't beat the service here. Everyone is great!

Business response:

Hello PIKKINIKKI75! Thank you so much for your feedback and your continued trust in BMW of Watertown to keep your vehicle in excellent condition. We look forward to servicing your vehicle for the years to come and assisting you when you are looking for your new BMW. Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

valanddave

9 years ago

I just purchased a new BMW and I couldn't be happier. The whole experience was wonderful from start to finish. Chris Kapp and Charlie Tuscano were friendly, full of knowledge and just a delight to work with. I will be spreading the word!

Business response:

Hello valanddave! Thank you so much for choosing BMW of Watertown for your recent purchase. We are thrilled that you stopped by and worked with Chris and Charlie to find exactly what you wanted. Any time you have a question or have a service need for your new car just let us know. We are here to help keep things running beautifully for the years ahead! Sincerely, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.