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BMW
- Automotive
- Watertown, CT
About this business
Location details
699 Straits Tpke, Watertown, CT, 06795, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent service experience from my purchase of a new 750XI - Received a reasonably good trade-in value - the purchase and trade transaction was very accommodating - My past experience with the new management on the service of my 750LI trade in was also very professional
Business response:
AMARINELLI, Thank you for choosing BMW of Watertown to purchase your new 750XI! WE are so pleased to read that your experience was excellent. We value what our customers have to say and truly appreciate you sharing your story. See you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Dennis and Charlie couldn't have been more helpful. They were excellent to work with. Sales room and signage need to be upgraded but sales team were above average to work with. I would recommend both Dennis and Charles as well as BMW of Watertown, CT to others.
Business response:
Edfix, Thank you for choosing Hoffman BMW of Watertown. We are thrilled to hear that Dennis and Charlie provided a helpful and excellent experience. We trust you are loving your new BMW. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Everyone was friendly and professional. They walk you through everything, as to what choice you want, how you want it and when you will be able to get it.
Business response:
Hello DITAP80, Thank you for choosing Hoffman BMW of Watertown and sharing feedback on your great experience. We look forward to the opportunity to service you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
service was prompt and easy. provided updates, and loaner. would reccommend. i always work with rich who is great. parts department was also very helpful/
Business response:
Bradley, Thank you for choosing Hoffman Honda service! We are pleased to hear that your service visit was quick and seamless. See you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Walter and his team are committed to customer satisfaction. I appreciate their help when a mouse decided to establish residency in the blower motor of my car.
Business response:
Hello jreal, Thank you for taking the time to provide feedback on your most recent service visit. We are thrilled our team was able to help you evict the mouse in your blower motor. Some tenants need a little extra push. We look forward to seeing you again and thank you for choosing BMW of Watertown. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
John Ramos is a excellent in making sure that my my needs were met for my car and will definitely reschedule Service with him again
Business response:
AQUANITARODGERS, We are thrilled to read about your awesome experience with John Ramos. He is always happy to ensure your vehicle is running in top shape and is well maintained. Any time you have questions or service needs feel free to call John. Thank you for choosing Hoffman BMW of Watertown. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
best experience ever at BMW dealer -- so good that I will try to use them in the future even though more than an hour away from my home. this place is small enough that you get one on one service and explanations. this is the way all BMW dealerships should strive to achieve. Charlie
Business response:
Thank you Charlie for trusting Hoffman BMW of Watertown! We are pleased to read that our service department was able to provide you with a 5-star worthy experience. We appreciate you sharing your story and are here for you whenever you need us. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Eric was wonderful- courteous and attentive. He had everything timed well. He explained the service needed- followed up and had my paperwork ready when I came to pick up
Business response:
Thank you ELAINEMFAY for trusting BMW of Watertown service for your annual check. Our team is dedicated to ensuring your visit is seamless and efficient. We appreciate your feedback on Eric and look forward to seeing you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
I brought the car in to get my tires replaced / balanced, and they also included needed service that was coming up soon. They also found an item that needed repair. Just when they thought they were done, they also noticed a problem with the brakes that needed fixing. The staff was clear about the time needed for all of the work that was needed, and also clear about the cost. Very professional and thorough.
Business response:
Hi pskopcha, Thank you for choosing Hoffman BMW of Watertown to replace and balance your tires. Our team is dedicated to ensuring your BMW is running most efficiently. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,055 reviews.
When is BMW open?
BMW is open now. It will close at 7:30 p.m.