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BMW
- Automotive
- Watertown, CT
About this business
Location details
699 Straits Tpke, Watertown, CT, 06795, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Brad was a gem to deal with. He was attentive, knowledgeable, patient and efficient. I felt relaxed and comfortable even when he had to explain things in a different way so I would understand completely. We were pleasantly surprised that the wait for our customized car was shorter than anticipated. Brad took lots of time with us explaining the many features of car. We love it.
Business response:
Hi sdunkin0, Thank you for choosing Hoffman BMW of Watertown and sharing your feedback on your experience with Brad. We are so pleased to read that he made your visit comfortable and seamless. Let us know any time you have questions or service needs. We trust you are loving your new BMW! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
From the moment we walked in to the dealership we felt like we were family. Everything was explained in detail and very clearly. Geoff and Charley went the extra mile to make the purchasing experience smooth and wonderful. Tom and Sandy
Business response:
Hello Tom and Sandy, Thank you for choosing Hoffman BMW of Watertown. We are so pleased to read your feedback on Geoff and Charley. They are a great team that is committed to ensuring your experience is seamless. We trust you are loving your new BMW and look forward to servicing it for you in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Great job by the whole staff from the Dealership. The long wait for the car was worth it will continue to use this dealership in the futurw
Business response:
Hello HPUNMD, Thank you for choosing Hoffman BMW of Watertown! We are pleased to read that you experienced excellent service from Dennis and Donny. We trust you are loving your new BMW and look forward to servicing it for you to keep it running beautifully for the years to come. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
John went above and beyond his duty to make sure i am being kept updated about the status of my car repair and made sure he explained the steps that are being taken to correct the issues.
Business response:
Hi MMHAMZY, Thank you for sharing your feedback on our service advisor John Ramos! He is committed to providing excellent service from start to finish. We appreciate you choosing Hoffman BMW of Watertown to keep your vehicle well maintained and running most efficiently. Have a wonderful weekend. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
It's always a pleasure when dealing with John Ramos. He goes above & beyond. Every time I go get my car serviced he's exceptional & very attentive.
Business response:
Hello JAZZEEJACKEE, Thank you for choosing Hoffman BMW of Watertown. We are pleased to read our advisor John provides a wonderful experience from start to finish. We appreciate you and look forward to servicing your vehicle again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Service department made convenient appointment, was very customer focused. Completed diagnosis and component replacement along with scheduled maintenance within a day. Impressive turnaround considering body shop had to paint match part.
Business response:
Hello djarenz, Thank you for choosing Hoffman BMW of Watertown and sharing your feedback on our service department. We are committed to ensuring your vehicle is running safely and efficiently and you are back on the road quickly. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
John Ramos is an excellent service manager and cares that the work is professionally done. He wants you to be pleased and will go out of his way to insure that.
Business response:
Hi feldoct, We appreciate you sharing your feedback on John and are pleased to read he providing excellent service. He is always happy to ensure your vehicle is running efficiently. Thank you for choosing Hoffman BMW of Watertown and we look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
The staff was so patient and helpful during my shopping process. I feel Zero stress when buying a car there. Dennis helped me find my perfect car and then Charlie worked until the moment I bought the car to get me the best price. Each time we spoke, Charlie was able to get the payments lower. BMW of Watertown makes buying a car fun. They are a pleasure to do business with.
Business response:
Hi stork1, Thank you for continuing to choose Hoffman BMW of Watertown and sharing your fun car buying experience. Dennis and Charles are committed to ensuring your experience is exceptional every step of the way. We trust you are loving your most recent purchase and look forward to seeing you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
It was so refreshing to actually work with accommodating and friendly staff. In my experience lately it's getting harder and harder to find people who will spend time with you let alone have product knowledge. That's not the case at Hoffman BMW of Watertown. Dennis and Charlie made the whole experience pleasurable.
Business response:
Hi GAP, Thank you fro choosing Hoffman BMW of Watertown for your recent purchase! We are pleased to read your feedback on Dennis and Charles. They are a great team that is always happy to share their knowledge and passion for BMW to ensure you are completely satisfied. We trust you are loving your new vehicle and we look forward to seeing you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,055 reviews.
When is BMW open?
BMW is open now. It will close at 7:30 p.m.