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BMW
- Automotive
- Watertown, CT
About this business
Location details
699 Straits Tpke, Watertown, CT, 06795, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Went in with a service issue on a known service troublemaker. Not only did they bring me to work that day, but they brought vehicle home for me as my staff was sick. Totally unexpected and beyond the call. Makes me want to buy another one!
Business response:
Hi ddsski, Thank you for choosing BMW of Watertown service. We appreciate your positive feedback on our service team. They are always happy to go above and beyond to ensure your vehicle is running efficiently and you are satisfied. We look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Start to finish service experience was excellent. John explained all issues clearly, estimate was spot on. Service was completed on time - will definitely be back.
Business response:
Hello bandrulis, Thank you for choosing BMW of Watertown and sharing your feedback on your advisor John. Your satisfaction is important to our team and we are pleased to read your experience was excellent. We look forward to seeing you again at your next service visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
I had a flat tire (run-flat) and had to have the car towed to Watertown. It was replaced quickly. I decided to purchase a wheel and tire to have on hand where I live, since I live an hour from the dealer. John Ramos offered to deliver it to me at home, but agreed to have it for me at Hoffman Toyota in Simsbury so that my wife and I could pick it up there as we went to West Hartford, Avon and Canton to do some shopping. That's good service!
Business response:
Hello Lance, Thank you for trusting BMW of Watertown service. Our team is always happy to go above and beyond to provide exceptional service. We are pleased John was able to make your visit seamless and are here for you when ever you need us. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
My wife and I had no intention of buying a car when we did but the group at BMW of Watertown made the experience so easy that we walked out the same day having purchased a car. Starting with Geoff our salesperson with a smooth hand-off to Manny "the resident genius" to Don the sales manager it was a seamless transition and a consistent message being delivered. Our thought was if this is the face of the organization then this is the dealer we want to buy our next car especially that we keep our cars for a long time and it was... read more
Business response:
Hello Mike, Thank you so much for choosing BMW of Watertown and sharing your feedback on Geoff, Manny and Don. Our staff is committed to providing an exceptional experience at every visit and we are pleased to read that your latest one measured up. We trust you and your wife are loving your new BMW and we look forward to seeing you at your next scheduled maintenance. Happy New Year! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust
I highly recommend the Watertown BMW because of the Service department. I would drive 45 minutes to the Watertown dealership to service my car because of Richard D'Angelo, even with other BMW dealerships in town. He has taken care of me and my car for years and I am always very satisfied. He takes the time to explain the service needs and gets the job done right the first time! I have been a happy customer of Watertown BMW for 10 years and I would strongly suggest that you visit this dealership to check out its Service depar... read more
Business response:
Hi nelly, Thank you for trusting BMW of Watertown and sharing your feedback on our advisor Rich D'Angelo! We are so pleased that you take them extra time to have your vehicle serviced with Rich. He is always happy to ensure your vehicle is running efficiently and you are completely satisfied. We appreciate you and look forward to seeing you again. Happy Holidays! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
I have had my 335D serviced at BMW of Watertown for 6 years. They have always done a great job and were very fair re. pricing and warranty.
Business response:
Hello dsmolover, Thank you for continuing to choose BMW of Watertown for the past 6 years. We value what our customers have to say and appreciate you sharing your story. We look forward to seeing you again soon. Happy Holidays! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
This is my first BMW and Dennis made the whole process very smooth. It took me over 3 months from the first time I went to BMW of Watertown to the time I picked up my new BMW. But at no time did I felt I had to make the decision in hurry. Dennis took his time to go over the different models I was interested in. He is very knowledgeable about the cars. On the day of picking up the car he went over all the different features in the cars. He did not take anything for granted, that I will figure it out on my own. Even with the c... read more
Business response:
Hello Sanjay, Thank you for choosing BMW of Watertown for your recent purchase. We appreciate that you trusted the knowledge and dedication of Dennis to ensure you found the exact car you wanted. We trust you are loving your new vehicle and look forward to seeing you again. Happy Holidays! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Best car service I have received! Everyone was very nice and helpful in fixing my car. Well worth every penny spent! I recommend to speak with John Ramos the service advisor. He really made sure everything went smoothly and ensured my first experience was exceptional. Great place!
Business response:
Hello Guerrero_nathalia, Thank you for choosing Hoffman BMW of Watertown service. We are thrilled to hear it was the best service you have ever received! John is always happy to ensure your vehicle is running efficiently. We appreciate you and look forward to your next visit. Happy Holidays! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Working with Dennis Smith was a pleasure with no pressure and his willingness to make sure I got the car I wanted. The price was also quite fair. Despite a problem getting the new car registered, he was certain to stay on top of it. Finally delivery day went extremely well with Dennis patiently explaining all the features of the car beautifully and telling me to call at any time if there were any problems. I would definitely recommend Dennis and BMW of Watertown. Charles Tuscano also made the final signing a piece of cake. I... read more
Business response:
Hello GGreen, Thank you for choosing Hoffman BMW of Watertown! We are thrilled to hear your experience with Dennis and Charles was 5-star worthy. Our BMW team is committed to providing an exceptional and seamless experience. We are pleased to hear you love your 228xi coupe and look forward to servicing it for you to keep it running beautifully. Happy Holidays! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,055 reviews.
When is BMW open?
BMW is open now. It will close at 7:30 p.m.