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BMW
- Automotive
- Watertown, CT
About this business
Location details
699 Straits Tpke, Watertown, CT, 06795, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
BMW of Watertown has gone thru some tough times the last few years! However one thing that has stayed constant is the service department... in particular Rich D'Angelo! Rich has taken car of me and my cars for years and has NEVER disappointed. The experience was much the same last week when I brought in my 540i last week. All problems corrected, no surprises and as always I'm thrilled with the experience. Thanks Rich and thanks to the entire service department at BMW of Watertown.
Business response:
Hi Lvaccarella, Thank you for trusting Hoffman BMW of Watertown and providing feedback on our advisor Rich. He is always happy to ensure your vehicle is running safely and efficiently. We strive to ensure an exceptional experience and we are pleased to hear you are never disappointed. We appreciate you and look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Kevin Warriner was tremendous and took the time to show me my options before finding my perfect vehicle. Dennis Smith & Donny Frost made the whole buying experience extremely pleasant and seemless. Outstanding customer service from all at Hoffman BMW of Watertown. I would absolutely recommend this dealership or any of the Hoffman dealerships to anyone looking to purchase a new or used car.
Business response:
Thank you so much for taking the time to share your wonderful feedback! We are glad Kevin, Dennis and Donny all went the extra mile to make sure your buying experience at our dealership had you driving away completely satisfied. Kevin and the rest of our great sales team take great pride in really listening to our customers' wants and needs to help guide them to the vehicle that is absolutely perfect for them. We truly appreciate your business and recommendation. Please do not hesitate to let us know if there is anything els... read more
Our trip to the BMW of Watertown dealership was the first of three BMW dealers from a list provided by USAA that we had planned to visit in one day. Needless to say, we were so pleased with the choices and exceptional presentation by Geoff Baldwin that Watertown was our first and last stop. Geoff's knowledge of the BMW models and options is excellent and we appreciated all the time he devoted to familiarizing us with the many features on the car that we purchased. Donny Frost was knowledgeable and most professional and perso... read more
Business response:
That is outstanding to hear, Tom! We are so happy both Geoff and Donny were able to make your entire buying experience so wonderful and quick. We understand there are many other places people can go to find the vehicle they want, but our customers choose BMW of Watertown because we are able to provide them with a higher standard of service that simply cannot be matched. Our dedicated staff truly listens to our customers' wants and needs to help guide them to absolute perfect vehicle for them. Thank you for your business, Tom... read more
Geoff Baldwin is certainly the man to see to buy a car. Went "above and beyond". Very helpful, and a nice guy as well. Go see Geoff
Business response:
That is wonderful to hear, Tim! We are so glad Geoff went above and beyond to make sure your buying experience at our dealership had you driving away completely satisfied. We appreciate your business and recommendation. Please let us know if there is anything more we can do for you. Enjoy your new BMW!
Hello my name is Robin Manna and my experience at BMW of Watertown in Connecticut is amazing my service adviser always gets me in on time and is excellent at communication and giving quality service look forward to my experience every time... his name is rich D'Angelo and I highly recommend him for this review 5-star rating
Business response:
Hello Robin, Thank you for choosing Hoffman BMW of Watertown. We appreciate your feedback on working with our advisor Rich D'Angelo. He is always happy to ensure your vehicle is running safely and efficiently. We appreciate you and look forward to your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Just purchased wife a new 328i xdrive. Dennis Smith was excellent to work with, as was Kevin (from Hoffman). Very satisfied with experience and would recommend Dennis Smith from BMW of Watertown.
Business response:
That is what we like to hear! We are glad Dennis and Kevin were both able to make sure your buying experience at our dealership had you driving away completely satisfied. Dennis and the rest of our team are dedicated to making sure our customers always receive the best service they deserve. We truly appreciate your business and recommendation. Please do not hesitate to let us know if there is anything more we can do for you. We hope your wife is fully enjoying her new 328i!
I went into this dearer with just the expectation of getting my car repaired due to an unexpected incident with the wiring in my car. I ended up meeting Dennis Smith who was an extremely helpful sales professional. What he did really was like no other sales professional ever did for me; he listened. He had no intention selling me a new car but spoke with me in the lobby area by simply giving me advise based on a tough repair situation I was in and what my best steps would be since I was most likely out of warranty for the re... read more
Business response:
Hello BMW preferred buyer 2015, Thank you for choosing BMW of Watertown. We appreciate your feedback on Dennis, Rich and Geoffrey. They are a great team that is dedicated to ensuring you have an exceptional experience at every visit. We are thrilled to hear our team was able to repair your vehicle and get in you into a new BMW. We trust you are loving your new vehicle and look forward to seeing you at your next scheduled maintenance. Thank you for sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist... read more
I just purchased BMW from this dealership and was so pleased with the amazing treatment and service that I received at BMW of Watertown, Dennis Smith helped me throughout the whole process and he did such a wonderful job I couldn't ask for anything more. Receiving so much help and such an amazing car. I really appreciate how much Dennis went out of his to make sure i left happy.
Business response:
Thank you so much for taking the time out of your day to share your great feedback! We are glad Dennis was able to go out of his way to make sure your left our dealership completely satisfied in the perfect vehicle for you. Dennis, Donny and the rest of our great team are dedicated to our customers, and making sure their experiences at our dealership are smooth, quick and worry-free. We truly appreciate your business, and please let us know if there is anything more we can do for you. Enjoy your new BMW!
I purchased my last two BMWs from BMW of Watertown. The Latest being from Dennis Smith , who is very knowledeable, patient and a pleasure to deal with. For my latest purchase Dennis and Chris arranged more than one test drive in different vehicles, while I was deciding on which vehical to consider. I have used BMW watertown for nearly 20 years to service the BMWs I have owned. Richard D'Angelo and the entire service Department has done yeoman service to ensure my cars are well cared for and maintained. Overall a fantastic , ... read more
Business response:
Thank you so much for taking the time out of your day to share your great comments, Eric! We are glad to hear Dennis and Chris both helped make you latest buying experience at our dealership the absolute best possible. We take great pride in patiently listening to our customers' wants and needs to make sure we can help guide them to the absolute perfect vehicle for them. Here at BMW of Watertown, we treat all of our customers like royalty, because it is what they deserve. We truly appreciate your continued business, Eric. Pl... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,055 reviews.
When is BMW open?
BMW is open now. It will close at 7:30 p.m.