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BMW
- Automotive
- Watertown, CT
About this business
Location details
699 Straits Tpke, Watertown, CT, 06795, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
After visiting several other BMW dealerships, I elected to do business with BMW of Watertown, and Geoff was the main reason for my decision. His in-depth knowledge of the vehicle, responsiveness, professionalism, attention to detail, and high level of service made for a smooth and enjoyable car buying experience. Both Geoff and Jeff were a pleasure to work with.
Business response:
That's wonderful to hear! We are happy Geoff and Jeff were able to make sure that you buying experience at our dealership left you completely satisfied. Our amazing vehicles practically sell themselves, but it's the higher standard of customer service that make all the difference in the world for our customers. We strive to make sure our customers not only find the perfect vehicles for them, but we also do our very best to make sure they also get the absolute best deal as well. We truly appreciate your business. Please let u... read more
Everyone in the service dept. is very friendly, and our car was serviced in a timely manner. While there for the airbag recall, we also bought a car. The salesman was very knowledgable and did not pressure us. We were there a year ago but did not buy; when our salesman saw us this year he recognized us and took us for a test drive. We received a decent (not great) trade in value, and when we picked up the new car, our salesman (Dennis Smith) explained everything with much patience. A great dealership.
Business response:
That's great to hear! It is good that Dennis was able to help you find an excellent vehicle while yours was having the airbag recall service performed. Sometimes the best vehicle purchases are the ones you weren't expecting to make. We truly appreciate your continued business. Please do not hesitate to let us know if there is anything else we can do for you. Enjoy your new BMW!
My wife's need for information was summary, mine more detailed. Geoff did an excellent job of walking a narrow line between the two. Not easy.
Business response:
Peter, thank you for your feedback. We are happy to hear that Geoff was able to make sure that you left our dealership completely satisfied. Please, do not hesitate to let us know if there is anything else we can do for you. Enjoy your new BMW!
Best place to spend hard earned money. I had a great experience buying a car from Dennis. He provided all the information I asked for regarding the car. I would definitely buy my next BMW from them and also would recommend my friends to buy fro them.
Business response:
We are happy to hear that Dennis was able to provide you with the excellent customer service and top-notch product knowledge that you required to find the absolute perfect car for you. We know that our customers can buy a car from anywhere at anytime, but they choose BMW of Watertown because we give our customers the absolute best experience that no one else can beat! Thank you for your business and recommendation. Enjoy your new BMW!
Came home today with our third BMW - we have been thrilled with the service and care given to us over the years at BMW of Watertown. Dennis Smith did a great job - no pressure and very knowledgeable. He was very patient and understanding as we moved from one model to the next; he did many searches for us until we found the car we wanted. Once it came in, he took his time explaining all the features -- and there are so many of them! Jeff Pearce was a pleasure to work with as well - very professional in his role as General Man... read more
Business response:
Thank you so much for your kind words. We are elated to hear that you had another excellent buying experience at BMW of Watertown. Dennis, Jeff and the rest of our team work tirelessly to make sure that all of our customers always drive off our lot completely satisfied knowing they found the perfect car for them. We truly appreciate your continued business, and please let us know if there is anything else we can do for you. Take care, and enjoy your newest BMW!
The entire buying experience from the intial test drives to the financing to answer several questions about the vehicle and its features was excellent. Dennis Smith was an absolute pleasure - by far the least pressured and most enjoyable buying experience I've ever had. Dennis is very knowledgable with a very low pressure sales approach that is reassuring. When looking for a new BMW 320 xi, he was able to nsearch through inventory to find the vehcile with the closest match to the features I wanted, then was always ready to a... read more
Business response:
Thank you so much for your great comments! We know that searching for a new car be quite a hectic and stressful journey. That is why our dedicated staff is always available to provide our customers with excellent service and product knowledge to help find the car that is perfect for them. It is great to hear that Dennis was able to give you the outstanding car buying experience that you deserve. BMW is a higher standard brand, and we believe our customers deserve a higher standard of service to match. Thank you for your busi... read more
I would like to say that Dennis Smith was wonderful to have as my sales associate at BMW of Watertown. He knew what I was looking for and did his best to find the perfect car for me with no pressure involved. All my questions were answered in a professional and knowledgeable manner. i made quite a few phone calls before and after getting my X1, and Dennis was there to answer all of them. He really took a great amount of time to go over the car in detail, so that I was comfortable with all of the aspects of the vehicle. I am ... read more
Business response:
Thank you so much for taking the time out of your day to share your kind words. It is great Dennis was able to help you find the the perfect car during your buying journey at our dealership. Our staff takes great pride in being able to provide our customers with the proper knowledge and no-pressure service to help guide them to make best decisions. If have any other questions about your car or need anything else, please do not hesitate to reach out to us at any time. We truly appreciate your business. Enjoy your new X1!
Geoff Baldwin and Jeff Pearce could not have been more honest or accommodating as they handled my very first BMW purchase. I got a great price on a 228I x-drive, transparent information about every aspect of the lease I took, personal and patient attention from Day One to delivery day, including the "walk-through" of the many (sometimes overwhelming) features of the car. First class operation!
Business response:
Thank you so much for sharing your kind words. It is great Geoff and Jeff were able to make sure that you first BMW buying experience went off without a hitch. Our team strives for a honest, transparent and overall fun car buying experience. BMW is a higher standard brand, and we make sure that our customers get a higher standard of service. We truly appreciate your business. Enjoy your new BMW!
I felt Dennis Smith was helpful, professional and willing to help me with what I wanted. No high pressure but there when you needed him.
Business response:
Thank you for taking the time to share your feedback. It is great that Dennis was able to assist you in find you the perfect vehicle for you. We know that the buying process can be a hassle if receiving poor service. Our team strives to make sure we go above and beyond for all of our customers. It is what you deserve. We truly appreciate your business. Please let us know if there is anything else we can do for you. Enjoy your new BMW!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,055 reviews.
When is BMW open?
BMW is open now. It will close at 7:30 p.m.