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BMW
- Automotive
- West Chester, PA
About this business
Location details
1275 Wilmington Pike, West Chester, PA, 19382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
"Ian is terrific" Just bought my second car from Ian Welsh and he is a pleasure to work with. I love my car and just finished my appointment with the genius guru, Raheem Barnett, who spent an hour going over all the features and answering my questions. Great experience buying a BMW here.
Business response:
Great to hear Ian was able to once again help you find the right BMW for you and that Raheem was able help you learn about how experience all the features it has to offer. Thanks again for choosing Otto's BMW!
"Great to deal with" Everything was smooth and reasonable. No time wasted when dealing with Scott. Was able to finalize a great deal right away. I highly recommend them.
Business response:
Nice to hear Scott facilitated the efficient sales process that worked best for you. Thank you for choosing Otto's.
"Great experience, customer for life!" I would highly recommend Otto’s BMW. Ian Martin was our sales person and he was fantastic. He is very knowledgeable, friendly and easy to work with. He really went above and beyond to secure the specific vehicle I was looking for in a quick timeframe. Overall great experience!
Business response:
Excellent! We're happy to hear you enjoyed working with Ian M and successfully finding just the BMW you were looking for. Enjoy the spring and summer driving seasons!
"Excellent service!" I recently bought an X5 and had a fabulous experience from start to finish with everyone at Otto’s, especially Heath Cameron. I made multiple visits trying to find the right car for me and Heath was patient and thorough with all my questions. I felt I received a fair trade and that I got the exact car I wanted. My new car drives like a dream too! Couldn’t be happier. Thanks Heath and Otto’s! Excellent customer service!
Business response:
Outstanding! We're delighted to hear Heath was instrumental in assisting you in finding just the right X5 for you. Enjoy the spring and summer driving seasons in you new BMW!
"Second BMW from Ian at Otto's BMW" I cannot say enough good things about Ian and Otto's BMW. This was my second vehicle from Otto's BMW. Ian exceeded my expectations once again while helping me purchased a 2019 X5. From the trade-in process to the test drives and through the purchase, Ian and the Otto's Team were incredible. If you're looking for a customer-centric experience in a personalized environment, go to Otto's and ask for Ian! Having spoke with other dealerships and their sales teams, I can say this team is top not... read more
Business response:
Thank you for your wonderful recognition for Ian W in the purchase of your X5. Your confidence in us and your BMW is the best compliment we could ask for. Thank you again for choosing Otto's.
"The best experience from Start to End " Scott worked above and beyond and exceeded all my expectations. He did the entire purchased/transaction on phone and e-mails. I felt very comfortable with Scott and drove all the way from NYC to West Chester PA to trade-in and purchased certified pre-owned car. Scott is the pleasure to with with.
Business response:
Excellent! We so pleased Scott facilitated the purchase so efficiently and conveniently making the trip from NYC worthwhile. Thank you for choosing Otto's.
"Grateful Customer " I’m so grateful to have connected with Scott from Otto’s BMW. I’m a divorced “mature” woman from Idaho and was skeptical about purchasing a car via the internet. Scott was patient and never condescending which can happen to people of my demographic. He responded to my questions in a timely manner even after the sale and was able to help me feel more confident in purchasing a car in this manner that was new to me. He knows what he is doing and made the process as pleasant as possible. I would definitely r... read more
Business response:
Outstanding! We're happy to hear that Scott delivered the purchase experience that best met your specific needs and circumstances. Welcome to the Otto's BMW family.
"Scott was a pleasure to work with" I am typically not a fan of dealing with dealers, but Scott made the entire process as painless as possible. I am an out of state customer which some would think would complicate things, but the entire process was seamless and surpassed my expectations.
Business response:
Buying a BMW should be an enjoyable experience. We're delighted to hear that Scott was able to accomplish that on your behalf. Thank you for choosing Otto's BMW.
"Pleasureable Experience" We found our salesperson, Scott Gately, to be a pleasant, knowledgeable,and efficient person. He took us through the ordering process step by step explaining each of the options available. He asked probing questions about our driving experiences and our wants, and then made recommendations s to the options we were considering. Scott took much time, or rather, we took much of his time ,with a number of phone calls and emails, answering in a pleasant and thorough manner. Having gone through many"deliv... read more
Business response:
We're so pleased to hear Scott was able to facilitate the purchase experience that best met your needs. That the Otto's BMW way!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,194 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.