Camelback Collision

S. H. 

on Yelp

4 years ago

Had the most minimal/tiny little dent on my Honda Accord I bought at Showcase Honda - but they sent me to this place as they do not do body work there. Disappointing things when I arrived for my out of pocket repair appointment - - 1) Even though their website, and this Yelp page call it Camelback Collision - it actually reads Camelback Toyota Collision. Again - I have Honda. 2) Just in order to paint this pebble sized damage, the estimate was 800-1000 since "they have to take of this panel, your logo ("which can't be placed... read more

Tim F. 

on Yelp

4 years ago

Three years ago my car was in a theft and I needed lots of body work completed. I used Camelback Collision because it was an easy one stop shop. Having Enterprise located right next door was extremely convenient. Overall the body work done by Camelback Collision was an A-. Two years later, the bondo that was used on my drivers side door had a 6in long crack appear. It looked horrible and Camelback Collision fixed it free of charge because their repair was under warranty. ..... Yesterday my front bumper was snagged on a piece... read more

Jasmine M. 

on Yelp

4 years ago

Yashira was a total sweet heart. Very helpful and always kept me updated with the process. I went to pick up my truck and it was a total disaster. The main part was not touch or replace, the front bumper didn't even had the screws put on. Very sad job. I called and spoke to the manager himself and asked to bring back the truck and they finally fixed the part and did a better job. But I will NEVER recommend this place ever or come back. 

DJ P. 

on Yelp

4 years ago

Went to this vendor after someone rear ended me. I had bought my truck from Camelback Toyota so I thought it would b good. In the estimate they included a new bumper. Once the insurance company got ahold of it, they communicated to the insurance company that I only needed repairs to my bumper. Essentially, they tried to sell me parts that they didn't try to sell to the insurance company. I call ethical violations!! Ultimately they reduced the settlement amount by over $500. Camelback Collision would have made and extra $500... read more

Kristi M. 

on Yelp

4 years ago

I could write a novel on the lack of communication, miscommunication, delays, and below standard repairs. I could also talk about the damage to my vehicle that I believe occurred while it was in their custody. But I don't think those details are that helpful considering how common the same story is in other reviews. It's clear a good number of people share this experience. But omg, how I wish I could chat up Linemanbrian who left a review on here because General Manager Frank Castro threatened to call the police on me ... read more

Jeff K. 

on Yelp

4 years ago

Absolutely terrible. Do not let your insurer coerce you into using this shop. They work for the insurance company, NOT for you. They used parts that were damaged/defective from the accident on our car, then when those parts failed, they would not honor the repair warranty. "Sorry, the warranty does not cover a part unless we replace it" Really sketchy, and sadly, we did not realize what they had done until it was too late. Granted, we should have inspected the lift gate more carefully and realized they re-used the damaged ar... read more

Sean R. 

on Yelp

5 years ago

Still waiting on them to finish my truck it's been over a month first they tried to paint wheels that couldn't be painted which backed it up another week then they ordered the wrong wheels which backed it up another 2 weeks all I'm having done is 2 wheels a tire a back bumper and it's been over a month my rental insurance is up and they don't care or in any rush what so ever worst company stay away 

Linemanbrian .. 

on Yelp

5 years ago

Is there a zero star rating? This has been THE WORST body shop experience I've ever had. My car got backed into at work in April 2019. I've never had any body work done in Arizona before and had no idea which shop to trust so I took a recommendation from a friend.. I instructed them that the car MUST be ready by the end of July 4th week as I work out of state 6 days a week and can't just easily take off of work to come get it. I dropped it off 2 weeks prior which is plenty of time for them to complete it with the instructio... read more

Perla G. 

on Yelp

5 years ago

I had a really bad experience with camelback Collision. I took my truck there due to an accident. I left the truck on Tuesday and they never call me to give me status on the repairs. I had to left multiple voicemails until I got an answer on the status. In addition to that they told the insurance I did not wanted to pick up the truck on 08/12/2019 when it was them that call me asking me to pick up the truck on 08/13/19 so the insurance refuse to pay for te extra day and I had to pay for it