Camelback Collision

Heather F. 

on Yelp

8 years ago

This is going to be a long review, because I want future potential customers to know what they're dealing with. I wish I had checked yelp prior to choosing them. Myself and my four children and a dog are on a two month road trip. Four days into our trip, I backed into a cement wall causing quite a bit of damage to my Toyota Sequoia. Lift gate was not accessible, but we trudged on with our access knowing I was going to get it fixed in Arizona. I don't live in the area, when I contacted my insurance company, they have a list ... read more

M G. 

on Yelp

8 years ago

Camelback Collision are nothing but crooks. I had a comprehensive loss. Someone tried to steal my car and broke the window and damaged the interior. My insurance company had me take it to Camelback Collision for an estimate. The total insurance estimate was over $1000, including $300 for replacing the broken glass along with replacing two cosmetically damaged interior pieces, One interior part alone cost $700. I had a $1000 deductible. The adjuster asked if I intended to have the work done at Camelback Collision. I had alr... read more

Mariela A. 

on Yelp

8 years ago

I took my car here after an accident. I got hit from behind and needed my bumper fixed. I was referred but the service was horrible. Mike, was rude and useless. I revived my car with no oil in my engine. Then they claim it was not their fault. They had my car 3 weeks and said he had no oil leaks any where. I drove my car confident it was taken care of, come to be I got it back worst then when I took it in. Then after all that, a month later the paint from my bumper started to chip and they claimed to have fixed everything ri... read more

Tilda S. 

on Yelp

8 years ago

BAD. Recommended by insurance and took my van there for body work after an accident. Got my van back, it was raining that day, no one checked off the repairs with me before I left. Next day I noticed they missed a spot. I took it back and they reviewed pictures they took and said they missed it. I was told they'd call me once they contacted the insurance . That was about 3 weeks ago, every time I call "Travis" won't take my calls. Actually they gave the estimate to the insurance and probably was already paid for all of the... read more

Melissa B. 

on Yelp

8 years ago

I'm so frustrated with this place! I used them previously and had a great experience, so when I needed my car repaired again it was the fist place I went. The customer service has been TERRIBLE, and I was quoted for a repair that went from $165, to $500 and now I'm told over $3,000! I can choose to not pay for the additional repair but then my car will not come back to me and have correct placement on the front bumper. Really!!! It's 2 weeks before Christmas and I have no idea what to do, I don't have $3,000 plus to spend, b... read more

brian p. 

on Yelp

8 years ago

bad service, no one calls back. I have left several messages for their manager and no response. 

Steve A. 

on Yelp

8 years ago

Absolutely the worst customer service I have ever experienced! Avoid these Shysters at all cost. The sad thing is they were recommended to me by my State Farm agent. I have informed State Farm to not recommend Camelback Collision in the future. 

Rod C. 

on Yelp

9 years ago

I thought the customer service, facility, process and people were great! Just one problem, trying to push a crap paint job out the door to me is insulting. NO quality assurance that I can see at all. It really is just amazing to me that nobody saw the huge runs in the paint on my bumper. This was an easy repair, paint a new truck bumper and put it on. Could be painted off the vehicle and then installed. Check out the picture of what the job looked like! Unfortunately, since the establishments purpose is collision repa... read more

Ashley G. 

on Yelp

9 years ago

Great service but VERY disappointing that you don't have a changing table in your bathroom! What the heck?! Changed my daughters diaper in your waiting area with other customers sitting there. Sure they enjoyed that! If you want to be family friendly you better get with the program and put in a changing table!