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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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Okay
it was ok. ・coffee and orange juice was weak. ・the bathtub's plug? is broken. so I could not take a bath.
Business response:
Natsuki, We are sorry to hear that you had a poor experience. We will surely have these issues checked right away by our maintenance team. Furthermore, please don't hesitate to let us know during the duration of your stay if one of our appliances isn't working correctly or satisfactorily so we can fix the issue for you as soon as possible. Thank you for your feedback, we appreciate it. Best Regards, Ray, Customer Care Team
Caro para lo que es Moqueta, decoracion excesiva.camas muy altas.la piscina estaba vacia Desayuno estaba bien
Because of carshow this week all the hotels raised rates. However $226 for $100/nt stay is robbery. The property needs updating with new beds, furniture, TV. Old furnishings, had a slight odor, bed was not supportive, TV was unmanagable without assistance. Property was conveniently located nearby the downtown neighborhood in Carmel.
Business response:
Dear Jay, we are sad to hear that you had a poor experience during your recent stay with us. Our team works hard to ensure our hotel is well maintained and we are sorry to hear that this was not evident during your recent stay. We hope we can provide you with a better experience on your next visit. Thank you for your feedback. Best Regards, Ray, Customer Care Team
The staff (front desk) were terrible, don’t’ recommend this hotel to nobody! Our money thrown away, Change your attitude towards your client – we bring you money and give a review! Nothing! Really bad experience!
Business response:
Dear Ana, Thank you for your review. Your experience does not describe the type of hospitality that we want to provide for our guests at all. We apologize for any rudeness that was aimed towards you, and we are sorry that you did not have a wonderful impression of our service. We appreciate your business and your feedback, and we would love to welcome you for a better service in the future. Best Regards, Ray, Customer Care Team
Very disappointing. Hotel was not clean, tv did not function and room decor was old and dingy. NOT AT ALL LIKE DESCRIBED IN YOUR AD. It is the worst hotel I've stayed in in Carmel. The rating does not give correct condition of hotel. R. Miller That it was in Carmel.
Business response:
We are sorry to hear that you had such a poor experience. We will surely have these issues checked right away by our maintenance team. Furthermore, please don't hesitate to let us know during the duration of your stay if one of our appliances isn't working correctly or satisfactorily so we can fix the issue for you as soon as possible. Thank you for your feedback, we appreciate it. Best Regards, Ray, Customer Care Team
Worst experience ever The air condition did not work. My daughters trundle bed collapsed and knocked the breath out of her - headache following. Holes in linens. Worst place I have ever visited Nothing
Business response:
Dear Jquita, Thank you for your feedback. We are disappointed to know that you were not satisfied with your recent stay with us and we apologize for the deficiency in our standard. We hope you can give us another opportunity to welcome you again so we can regain your confidence in our service. Best Regards, Ray, Customer Care Team
bref , heureusement le petit déjeuné était décevant, la décoration hétéroclite et le mobilier hors d'age!
Fair
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,876 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.