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Carmel Inn & Suites
- Hospitality
- Carmel-By-The-Sea, CA
About this business
Location details
Junipero St & 5th Ave, Carmel-By-The-Sea, CA, 93921, United States
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Mediocre! Check in attendant wasn’t very friendly, rooms are very dated and the beds are not comfortable! Location was good.
Business response:
Dear guest, Thank you for your review. Your experience does not describe the type of hospitality that we want to provide for our guests at all. We apologize for any rudeness that was aimed towards you, and we are sorry that you did not have a wonderful impression of our service. We appreciate your business and your feedback, and we would love to welcome you for a better service in the future. Best Regards, Ray, Customer Care Team
Fair Breakfast was included but far too late to utilize Very dated furniture in a room with no light, the widow was to a wall. $200+ a night for a dark box is NOT a deal. Location
Business response:
Dear Christine, we are sad to hear that you had a poor experience during your recent stay with us. Our team works hard to ensure our hotel is well maintained and we are sorry to hear that this was not evident during your recent stay. We hope we can provide you with a better experience on your next visit. Thank you for your feedback. Best Regards, Ray, Customer Care Team
With so many motels to choose from in this neighborhood there are better choices Small room & bath, no extra cups in room, not enough electrical sockets, poor quality breakfast, not enough parking, uncomfortable bed, staff not very helpful, furnishings need updating badly The best thing is location
Business response:
We are very disappointed that you did not enjoy your recent stay with us. We strive to ensure that all of our guests enjoy a comfortable, relaxing stay with us. We appreciate your feedback, thank you very much for taking the time to provide us with it. Best Regards, Ray, Customer Care Team
Disappointing Rooms were a bit dumpy. Beds were uncomfortable. Walls seemed paper thin, you could hear everyone around you. Walking distance to downtown
Business response:
Dear guest, we are sad to hear that you had a poor experience during your recent stay with us. Our team works hard to ensure our hotel is well maintained and we are sorry to hear that this was not evident during your recent stay. We hope we can provide you with a better experience on your next visit. Thank you for your feedback. Best Regards, Ray, Customer Care Team
Okay
it was ok. ・coffee and orange juice was weak. ・the bathtub's plug? is broken. so I could not take a bath.
Business response:
Natsuki, We are sorry to hear that you had a poor experience. We will surely have these issues checked right away by our maintenance team. Furthermore, please don't hesitate to let us know during the duration of your stay if one of our appliances isn't working correctly or satisfactorily so we can fix the issue for you as soon as possible. Thank you for your feedback, we appreciate it. Best Regards, Ray, Customer Care Team
Caro para lo que es Moqueta, decoracion excesiva.camas muy altas.la piscina estaba vacia Desayuno estaba bien
Because of carshow this week all the hotels raised rates. However $226 for $100/nt stay is robbery. The property needs updating with new beds, furniture, TV. Old furnishings, had a slight odor, bed was not supportive, TV was unmanagable without assistance. Property was conveniently located nearby the downtown neighborhood in Carmel.
Business response:
Dear Jay, we are sad to hear that you had a poor experience during your recent stay with us. Our team works hard to ensure our hotel is well maintained and we are sorry to hear that this was not evident during your recent stay. We hope we can provide you with a better experience on your next visit. Thank you for your feedback. Best Regards, Ray, Customer Care Team
The staff (front desk) were terrible, don’t’ recommend this hotel to nobody! Our money thrown away, Change your attitude towards your client – we bring you money and give a review! Nothing! Really bad experience!
Business response:
Dear Ana, Thank you for your review. Your experience does not describe the type of hospitality that we want to provide for our guests at all. We apologize for any rudeness that was aimed towards you, and we are sorry that you did not have a wonderful impression of our service. We appreciate your business and your feedback, and we would love to welcome you for a better service in the future. Best Regards, Ray, Customer Care Team
Frequently asked questions about Carmel Inn & Suites
How is Carmel Inn & Suites rated?
Carmel Inn & Suites has a 3.6 star rating with 1,890 reviews.
When is Carmel Inn & Suites open?
Carmel Inn & Suites is open now. It is open 24/7.