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Coastal Kids - Newport Beach
- Pediatricians
- Newport Beach, CA
About this business
Location details
2071 San Joaquin Hills Rd, Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
The wait times here are ridiculous! First off, trying to get an appointment takes forever. You're on hold for a long time. Second of all, waiting to go into a room takes forever too. The longest I've waited was 45min just to get into the room then waited another 20min to be seen by the doctor. Those wait times are unacceptable and torture when having a toddler. Third, we got billed for something that didn't even happen and the process of having to call to correct it was painful and took forever. I had enough so we switched t... read more
Business response:
We are sorry to hear this, Cee. We want nothing but the best for your children when they come to Coastal Kids. We appreciate you letting us know so we can better serve you on your next visit. Please reach out to a member of our Coastal Kids team at 949-599-2432 to discuss this situation further. Thank you for being a valued patient and we look forward to hearing from you soon.
They just want that copay. We get better insurance with the new year and will not go back to Costal Kids. They have given us so many nightmares. Their office staff seems unorganized, but maybe it's the doctor that is unorganized. They did not call us back with test results from my child's ultrasound. When I called the doctor blamed it on ultrasound place, but the ultrasound was sent to them. When being given the order for ultrasound they did not tell the ultrasound place what to do tests on in the first place so I had ... read more
The doctors are great but the front desk staff is horrible. Raven at the Newport Beach location was very rude and completely unhelpful over the phone. Immediately cut me off and would not listen to anything I had to say. Having a sick infant is very stressful, dealing with rude incompetent office staff on top of that is not a good experience.
Business response:
Hi Nicole, thank you for your time and the feedback. We apologize for the inconvenience and we will be reviewing these issues with our staff. Please reach out to a member of our Coastal Kids team at 949-599-2432 to discuss this situation further. Thank you for being a valued patient and we look forward to hearing from you soon.
They never really seemed to have space to see my kids when they were sick. I ended up needing to take my 4 year old to the emergency room for symptoms of a UTI where she was prescribed standard antibiotics but exposed to all kind of other things during COVID. This was fall of 2020. I ended up with a $1,000 bill which was totally unnecessary.... Very disappointed with this office.
Business response:
Hi Melissa, thank you for your time and the feedback. We apologize for the inconvenience and we will be reviewing these issues with our staff. Please reach out to a member of our Coastal Kids team at 949-599-2434 to discuss this situation further. Thank you for being a valued patient and we look forward to hearing from you soon.
We used to love coastal kids and then we have been nickeled and dimed way too much. For example, they charged us for all three of our children to get eye exams during their well check visits. We received a bill and they failed to mention that it was an additional cost and not included in a normal well check appointment. Also, I am being charged to transfer my children's records to another practice and I have to wait two weeks for it to be done. However, I have to pay immediately upon request. I have paid for every single ap... read more
Business response:
Hi Lyssa, We apologize for your experience, and will be reviewing this information ASAP. Please do reach out to us in the interim, at (949) 599-2432. We hope to resolve this issue as soon as possible. Thank you.
I don't like leaving bad reviews but when it comes to my child I rely on yelp and other parents experiences. Therefore, I feel it's important to share mine. We only visited this office one time as a new patient for a wellness check-up. My little one was also behind on his vaccines due to Covid and recently moving. The doctor and I discussed at length a vaccine schedule to get him caught up (she recommend giving him 6 vaccines at one time.... I felt more comfortable spacing them out). We agreed on the DTAP, Hib, polio combo.... read more
Business response:
Hi April, thank you so much for leaving this honest review and giving all of these important details. Firstly we'd like to apologize profusely for the experience you and your son had. Secondly, we'd like to let you know we're looking into this incident with the rest of our team, and will be following up with you personally. This certainly isn't the standard we'd like to hold ourselves to at Coastal Kids. Again, we greatly apologize and appreciate you leaving this valued feedback.
Well over a year after going to this place, they just attempted to charge my credit card without authorization from me, which means that they will store sensitive financial information and use it without consent. Good thing the fraud department with my credit card company is awesome. They also couldn't seem to keep record of my kids immunizations: what they needed and when. The office is a mess.
Business response:
Thank you for your valuable feedback. We are sorry to hear about your experience and concerns with our billing system and your account set-up. We do not take any of our patients concerns lightly and would welcome the opportunity to discuss those billing issues, provide clarification and ways that we can enhance the experience with our practice. We continuously strive to improve, enhance parent and patient experience while continuing to provide excellent care for our pediatric patients. Please reach out to either Diane G. (Bi... read more
Very disrespectful staff. We got there 10 minutes before my appointment but had to wait 1 hour to see the doctor. What is the point of making appointments if we have to wait 1hour and they sending in patients who came 40 minutes after us? I asked what is going on to a reception lady and she angrily says THEY HAVE DIFFERENT DOCTOR! oh cmon even with that...they letting in people ahead of us who came 40 minutes after when it wasn't even busy? and I even said we can see any doctor since my child's primary doctor wasn't in the ... read more
Business response:
We appreciate you taking the time to write this review. I am sorry to hear that there was a misunderstanding with the appointment time on your day of the visit. We strive to make sure we do not make mistakes when scheduling and or confirming appointments. We will definitely look at our workflow and overall approach and are committed to see our patients in a timely manner and make every effort to stay on time. There are occasional situations that the providers may run behind due to a complex patient issue. We do not take any ... read more
First interaction with coastal kids. We are new here and no bueno. My daughter is one and her eye looks like someone punched her, she has pink eye. Let Stephanie know and al she says is were completely booked call us back tomorrow 8:45am and maybe we can see her then. Frustrating. Asked what urgent care can I take her to and she says anywhere. No, I can't take her anywhere. I'll have to go to the nearest one and see if they take our new insurance. I'm sorry! Pink eye can't wait until tomorrow.
Business response:
We appreciate you taking the time to write this review. At Coastal Kids, we try our best to provide the best care for all our patients, and therefore provide additional hours on the weekends to accommodate our patients needs. We are one of the few offices that provide this service to our patients. Our weekend hours can get busy especially during the busy sick season. Unfortunately we were completely booked and needed to refer you to our local urgent care center or emergency room. We apologize you feel that way about your exp... read more
Frequently asked questions about Coastal Kids - Newport Beach
How is Coastal Kids - Newport Beach rated?
Coastal Kids - Newport Beach has a 4.2 star rating with 532 reviews.
When is Coastal Kids - Newport Beach open?
Coastal Kids - Newport Beach is closed now. It will open tomorrow at 8:00 a.m.