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COIT Cleaning and Restoration
- Home Cleaning
- Tempe, AZ
About this business
Location details
1615 W 12th Pl, Tempe, AZ, 85281, United States
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Probably one of the most unprofessional business I ever dealt with. I hired this company to fix my dryer. They assured me they would get it fixed. After paying them and getting the service done I still had an issue. After requesting them over a second time to resolve the issue they the repair man states there was a mistake. We should not have completed the service you will need to go to a repair man. Please call the office and ask for a refund. After doing so I dealt with the most unprofessional manager .Argumentative and no... read more
because I can't respond, to the bs "response" from Sherry here you go! I have to review again! my husband reached out and no problem finding us then. weird, right? Anyway. he was told that they should have charged more for the destruction of our floor. There is nothing the will do. We ended up spending our weekend fixing what was done, and it looks much better, but now we have to find a carpet cleaner and go through the house and finish the floors ourselves. Funny you can't find us here.....
Business response:
Thank you Amy for responding back. I am sorry to hear that we were not able to provide you with the results that you were in hopes for. Unfortunately your flooring had wax build up and once wax it applied to any type of surface there is no guarantee that it can be 100% removed. An attempt was made for us to come out to complete the job but it was respectfully declined. We apologize that we were not able to come to a happy resolution but are always here to help in anyway that we can. Take care.
I recently hired COIT to clean the vents in my home, but unfortunately, I was extremely disappointed with the results. Despite paying a considerable amount of money for the service, the vents were still dirty and filled with dust.
Business response:
Hi Travis. We are sorry to hear that your were not satisfied with the cleaning service that we provided. We want to ensure that our customers are satisfied with the services that we provide and we stand behind them 100%. We guarantee all of our work and are sorry to hear that you declined out offer on having us reclean your air ducts. Please let us know if you change your mind. We are happy to assist and look forward to hearing back from you.
Used Coit based on my neighbor's recommendation and the cleaning did not live up to my anticipation. I booked my entire house cleaning of tile and grout cleaning and carpet cleaning on back to back days to be able to stay in the house. The tile and grout guy said when we reviewed the quote that I wouldn't have a service charge for the carpet. Unfortunately, I didn't examine the charges before I gave my credit card and a service charge was added. After the fact I spoke with Marcus, a manager, who said he would handle it. Foll... read more
Like they say "too good to be truth"... gave these guys a five star review a month ago. As of today, I have been waiting for over two weeks to hear from someone about honoring the initial estimate they gave. Please be aware... there are hidden fees on estimates, which are not mentioned until you call to schedule project. These is the second business that I have approached in or around Mesa, that goes back on what they first offer. Shame on this kind of people!!!! :( :(
Sent out wrong technicians x2 to repair expensive cleaning and color grout job. Initial cleaners damaged 2 doors and baseboards. I initiated calls. Told someone would respond. After 3 weeks called again. Run around about vacations. Finally hired another to fix their damages. Very high priced, poor quality and no customer service.
I would not recommend for the following reasons: It was very difficult to reach the man in charge- Jeff Skrypek. I was not given any invoice totaling the costs until I repeatedly called over and over because the work was starting and I wanted to be on the same page about what was owed. -Then I was given incorrect information for a total amount for the bill over voice mail and through email repeatedly. Jeff Skrypek and Debra Hall, the secretary, could not seem to get on the same page to give me the correct numbers and it wa... read more
Wanted to get the air-ducts cleaned in our four-level home. COIT came out and provided and estimate (over $900), but we went ahead and made an appointment for the next morning. At 11:50 I called COIT to ask if they were still on the way, and was told that the appointment hadn't been booked. Okay.... So I made another appointment for the next day between 11:00 and 1:00. At 12:50 I called COIT to ask if they were still coming and was told that the service window was between 12:00 and 2:00, which was wrong. I told them that I w... read more
It was easy to book an appointment and they give you an estimated time that they will arrive the day before. The cleaner was professional. As far as carpet goes it was a basic shampoo clean with the option to add deodorizer and stain resistance which we didn't opt for because the price significantly goes up. We had about 1000 sq ft. of carpet and it was so wet when he was done which only took him 1.5 hours and it took 24 plus hours to dry. The carpet is now crusty because he left it so wet. I would not recommend using Coit. ... read more
Frequently asked questions about COIT Cleaning and Restoration
How is COIT Cleaning and Restoration rated?
COIT Cleaning and Restoration has a 4.5 star rating with 1,673 reviews.
When is COIT Cleaning and Restoration open?
COIT Cleaning and Restoration is open now. It is open 24/7.