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COIT Cleaning and Restoration
- Home Cleaning
- Irwindale, CA
About this business
Location details
831 Meridian St, Irwindale, CA, 91010, United States
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I had specifically asked for an early morning appointment and they email me a late morning to early afternoon time slot. So yes, turns out that this was a wasted day. I figured I got the appointment, just get it done. There technician was 20 minutes late arriving at 1:20. My appointment was between 11:00 to 1:00. Then he tried to charge me $350.00 to clean a couch and ottoman that are only 1 1/2 years old, never been sat on because they are in my living room and we hang out in the den, no major stains, they are just dirty fr... read more
On 7/26 Coit was scheduled to arrive at my house to clean and polish our terrazzo floors. At 9:23 that morning while I waited Coit TEXTED and cancelled, claiming their stone specialists "were out." I rescheduled with them, via the same text message for the following week 8/3. A week later on 8/2 the night before, Coit texted a confirmation message reminding me of our appointment for the following day saying they would arrive READY TO DO THE JOB if I agreed to the quote. I confirmed the appointment. A Coit worker arrived at 9... read more
So... we are out of town. Get a call and VM from Coit. "Haven't seen you in a while. We're offering 40% off cleaning services". Get back in town and call them. "Thank you for calling back. Since you did, we can give you 45% off any services". Great. Sounds good, right? Schedule appointment for 7 foot couch and two area rugs. Technician comes 20 minutes earlier than our texted window. Cologne reeked so bad, could barely breathe. (My nine year old Beagle, who has never (NEVER) barked at anyone, went ape sh*t, wouldn't s... read more
Business response:
Hi David, thank you for reaching out and bringing this to our attention. Customer satisfaction is our absolute top priority, and we want to do everything we can to learn more and ensure you have a great experience. Unfortunately, we can’t find your information in our system as a customer. Please reach out to us at reviews@coit.com with the best information to contact you at so that we can make things right for you. We look forward to hearing from you soon.
This is on me. I should've checked the reviews here first. I scheduled a carpet cleaning for two rooms. The time slot was 10-12 then minutes later they texted and said they had an earlier slot. When I declined it they said my time slot would be from 11:30-12. Cut to the day of service at 3:50 pm I canceled the appointment as no one was here yet. The specialist called and said he had to do a pickup and would be on the way. No thanks! Wasted an entire day waiting. So unprofessional and inconsiderate.
Minus 20 stars. Still waiting for my guaranteed payment back from 2017. The duct contents ends up upstairs all over your house ! Not sucked to the basement like good companies do. Another company had to undo COITS MESS and then actually clean the ducts. Total runaround from COIT to get them to come out and clean up the colossal mess. Hire a real duct cleaning company not COIT.
Business response:
Hi Kelly, thank you for reaching out and bringing this to our attention. Customer satisfaction is our absolute top priority, and we want to do everything we can to learn more and ensure you have a great experience. Unfortunately, we can’t find your information in our system as a customer. Please reach out to us at reviews@coit.com with the best information to contact you at so that we can make things right for you. We look forward to hearing from you soon.
Used Coit, Sacramento to clean carpets today. Got ripped off. Ad sez 3 rooms for 150.00, we were charged over225.00. They barely moved any furniture, left stains on carpet. Got the wham, bam quickie job. Would never use them again. Left soap stains on our tile floor.If I could give then zero stars, I would.
Business response:
Hi Allen, thank you for bringing this to our attention. Our goal is to insure that all of our customers are 100% satisfied with the services that we provide and we are sorry to hear that we fell short of that. We apologize that you declined to take advantage of our guarantee to reclean your carpet. If anything changes please let us know and we will be more then happy to help. Take care.
We made an appointment to have our carpets and laminate floors cleaned. I was guaranteed they both would be done on the day the man came out to give us a quote. I arranged to be home all day. He came and said he didn't do laminate floors and rescheduled us with different people the following Friday. My main concern was the dirty grooves on my laminate floors. I was assured they could do it. When they finished I was charged a lot of money despite the fact they did not clean the grooves as they only had something similar ... read more
Business response:
Hello Cindy. We are sorry that your had this type of experience and are sorry to hear that the cleaning of your laminate floors did not come out to your satisfaction. We most definitely guarantee all of our work and would be more then happy to make this right by you. Please give us a call at 1-800-FOR-COIT (1-800-367-2648) and we can get you back on schedule to reclean your floors. We look forward to hearing back from you.
Just called 185$ minimum charge. I was just trying to get my living room carpet cleaned good 35ft by 20ft rep that answered was rude and hung up on me when I said that was to much. Have got another service before same place charged 130$ with deodorizer def wouldn't call back. Called at 3:12pm 04/03/23. Coot on mountain in duarte
Business response:
Hi Oscar. Thank you for bringing this to our attention. We would like to make this right and we have tried to reach out to you via phone but have not been able to reach you or leave you a message. We will continue to try to reach out to you and hopefully we will be able to speak and get this resolved.
Jaime of COIT Riverside, CA has very poor communication skills. We were promised by COIT that he would be contacting us to provide the service we requested on a specific day. The day prior he sends a text inquiring about what time would be good for the technician arrival. we responded immediately and received no response. The following morning, day of scheduled work , he contacted us via text message saying he is running shorthanded, and his techs called in sick. Kind of tells me that he is a poor businessman and his employ... read more
Frequently asked questions about COIT Cleaning and Restoration
How is COIT Cleaning and Restoration rated?
COIT Cleaning and Restoration has a 3.7 star rating with 555 reviews.
When is COIT Cleaning and Restoration open?
COIT Cleaning and Restoration is open now. It is open 24/7.