COIT Cleaning and Restoration

Karen K. 

on Yelp

3 years ago

If you're thoroughly into a bait and switch these are the cleaners for you. They ask for a complete description of said area rug to be picked up. They tell me it will be 7-10 days to clean and dry. Then she will quote you a price on the phone. On the morning of service they more than double the cost using the excuse that "they did not get to see it". I spoke to Stephanie twice. Twice she told me that to "pick up" my 10x12 Karastan rug would cost me approximately $216.00-$288.00. That it would be gone 7-10 days. Yay! Finally... read more

Brian M. 

on Yelp

3 years ago

The "technicians" showed up and insulted our carpet and quoted us $241 to clean one average sized living room, a short hallway, and part of a small home office. Yes, we know our carpet is dirty. That's why you're here! They dragged their filthy equipment into our home and weren't here for more than 20 minutes. The carpet was wet and kinda sticky when they were done, just didn't feel or smell clean. They didn't even want to give us a few extra 2-cent foam blocks to put under furniture legs until the carpet dried. The next ... read more

R G. 

on Yelp

3 years ago

Run fast! This company uses bait and switch and the tech price was 35% higher than the quote I was given on the phone. Crappy business practices. Stay away!! 

Jackie-the-Critic D. 

on Yelp

3 years ago

I thought Coit was going to help me with my insurance. NOT! In fact, they went back on their word and refused to acknowledge statements made. Do not trust them. 

Justin B. 

on Yelp

3 years ago

Do I have to give a star? Should have come to Yelp first. As other reviewers have mentioned, I setup an appointment a couple weeks ago for today. We cancelled our housekeepers, moved furniture around in the house and arranged our work schedules to ensure we would be at home timely during the window we COIT gave us from 3-5pm today. At 4:45, I called COIT to confirm someone was on the way. The person said she texted the driver, and he should be on the way and would call me any minute as her system also showed a 3-5pm arrival ... read more

sher f. 

on Yelp

3 years ago

This review is on COIT's business practices not on cleaning services. I called COIT to request a firm price for sofa cleaning COIT has cleaned my sofa in the past. I told scheduler that I didn't want an estimate but wanted firm price. Scheduler found my records in their system and told me what she said was a firm price. It was too expensive so I declined to set an appointment. Scheduler said she would decrease price by $50 if I would schedule so I did. The day before appointment I called COIT to confirm and to reconfirm ... read more

Gloria G. 

on Yelp

4 years ago

Absolutely unprofessional!!!! I would give you zero stars if I could. I scheduled my carpet cleaning appt way in advance. We moved all of the furniture out of the room and made other preparations prior to the Coit technician arriving. We were planning to host a party that weekend. The technician arrives and enters our home. I show him to the room where the room is to be cleaned. He turns to me and says, "I will not be able to clean the carpet today as my truck has broken down." REALLY?????? He could not call me in advance ... read more

Kathleen G. 

on Yelp

4 years ago

This review is not about their services which are very good but about their booking services. I arranged an appointment 2 weeks ago and confirmed the time yet no one showed up. I arranged for a new time the next day and again no one showed up. I was in communication with them by phone and again no one showed up. They did this to me also last year. Go ahead and book with them if you have no life and can wait around for days. 

Candace S. 

on Yelp

4 years ago

Sofa cleaning was average; carpet cleaning was decent. The main issue is that the job price upon arrival was almost double the quote given over the phone. Frustrating and will not use again.