COIT Cleaning and Restoration

Cindy K. 

on Yelp

3 years ago

We made an appointment to have our carpets and laminate floors cleaned. I was guaranteed they both would be done on the day the man came out to give us a quote. I arranged to be home all day. He came and said he didn't do laminate floors and rescheduled us with different people the following Friday. My main concern was the dirty grooves on my laminate floors. I was assured they could do it. When they finished I was charged a lot of money despite the fact they did not clean the grooves as they only had something similar ... read more

oscar C. 

on Yelp

3 years ago

Just called 185$ minimum charge. I was just trying to get my living room carpet cleaned good 35ft by 20ft rep that answered was rude and hung up on me when I said that was to much. Have got another service before same place charged 130$ with deodorizer def wouldn't call back. Called at 3:12pm 04/03/23. Coot on mountain in duarte 

Jack N. 

on Yelp

3 years ago

Jaime of COIT Riverside, CA has very poor communication skills. We were promised by COIT that he would be contacting us to provide the service we requested on a specific day. The day prior he sends a text inquiring about what time would be good for the technician arrival. we responded immediately and received no response. The following morning, day of scheduled work , he contacted us via text message saying he is running shorthanded, and his techs called in sick. Kind of tells me that he is a poor businessman and his employ... read more

Irwin W. 

on Yelp

3 years ago

Did not arrive within scheduled time. I called to be told that a service manager would call me. No call received . The Coit staff member arrived 90 minutes late and provided a quote The quote was 4 times higher than competing offers before their special discount of 40% still making the Coit price at least double the competitors all of whom were rated at least 4 Yelp Stars. Coit's low rating is a reflection on their lousy service, unreliable arrival , not to mention a pricing structure far greater than anyone else 

Nick K. 

on Yelp

3 years ago

The Tech was nice and seemed to know what he was doing, but didn't appear to have all the necessary equipment to complete the service as it was explained to me. The disinfecting of the ducts was done with a fogging device. He did not have it so instead used a spray bottle to spray a solution into each vent. During the service the tech dropped and damaged the humidifier on my furnace. The company was initially unresponsive, so I had to contact them. They requested that I order he part ($180+) and send the receipt to them for ... read more

Karen K. 

on Yelp

3 years ago

If you're thoroughly into a bait and switch these are the cleaners for you. They ask for a complete description of said area rug to be picked up. They tell me it will be 7-10 days to clean and dry. Then she will quote you a price on the phone. On the morning of service they more than double the cost using the excuse that "they did not get to see it". I spoke to Stephanie twice. Twice she told me that to "pick up" my 10x12 Karastan rug would cost me approximately $216.00-$288.00. That it would be gone 7-10 days. Yay! Finally... read more

Brian M. 

on Yelp

3 years ago

The "technicians" showed up and insulted our carpet and quoted us $241 to clean one average sized living room, a short hallway, and part of a small home office. Yes, we know our carpet is dirty. That's why you're here! They dragged their filthy equipment into our home and weren't here for more than 20 minutes. The carpet was wet and kinda sticky when they were done, just didn't feel or smell clean. They didn't even want to give us a few extra 2-cent foam blocks to put under furniture legs until the carpet dried. The next ... read more

R G. 

on Yelp

3 years ago

Run fast! This company uses bait and switch and the tech price was 35% higher than the quote I was given on the phone. Crappy business practices. Stay away!! 

Jackie-the-Critic D. 

on Yelp

3 years ago

I thought Coit was going to help me with my insurance. NOT! In fact, they went back on their word and refused to acknowledge statements made. Do not trust them.