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Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
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Business response:
Thank you for your positive rating! We're delighted to hear that you had a great experience during your stay. If there's anything specific you enjoyed or if you have any further comments, feel free to share. We appreciate your feedback and hope to have the pleasure of serving you again in the future.
The room was full with garbage, not clean and the bed was not made.
Business response:
We apologize for the cleanliness issues you encountered during your stay. This does not meet our standards, and we take your feedback seriously. We will address this with our housekeeping team to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.
The first room i checked into had glitter all over the floor & one of the beds. There was a dirty sock left on the floor. In the shower there was hair stuck in the drain with stickers. Haor was present on the sheets. I asked for another room. The next room had what looked to be spaghetti-o's sauce on the head boatd. Hair and some other shiny substance under the bedside table. The floor was sticky. The bathroom wall looked like coffee had been spilled down it, haor in the shower and black matls on the bathroom floor. I ended ... read more
Business response:
Dear Stephanie, We're truly sorry for the unacceptable condition of the rooms you experienced during your stay. Your feedback highlights a severe lapse in our housekeeping and maintenance standards, and we sincerely apologize for the inconvenience and discomfort you faced. This is not the level of service we aim to provide, and we're committed to addressing these issues immediately. Your experience is being taken very seriously, and we'll be reviewing and improving our processes to ensure this doesn't happen again in the fut... read more
A man was trying to open our door at 1 AM! Turns out to be the manager. No call to the room no knocking and no apology the morning after. Very scary and unprofessional. We booked a 1 king bedroom and the front lady “upgraded” us to a 2 queen bed room. We went up and the tv wasn’t working and the sheets were dirty. We asked to be switched back to the 1 king bed room and night manager was using a key card and trying to open the door in the middle of the night. Thank god for extra locks. Never staying here again. At least show ... read more
Business response:
We apologize for the distressing experience you had during your stay. This is not the level of service we aim to provide, and we are sorry for the inconvenience caused. Your feedback is important, and we will address these concerns with our team to ensure this doesn't happen again. Thank you for bringing this to our attention.
The room smelled so musty, had to leave the window opened
Business response:
We apologize for the musty smell in the room. Our team is working on improving the air quality to ensure a more pleasant stay. Thank you for bringing this to our attention.
i got stuck in a room with an AC that didn’t work i immediately contacted the front desk the room was warm and stuffy i was told all rooms were booked and there was nothing they could do. I then expressed i felt i should not have to pay full price for a room where i wasn’t even able to rest. once again i was told there was nothing that could be done.They showed zero importance to my issue and I wasn’t even able to get any kind of credit for a hot stuffy room i was stuck with.
Business response:
We apologize for the inconvenience you experienced with the AC in your room. We understand your frustration and will address this issue to ensure it doesn't happen again in the future. Thank you for bringing it to our attention.
Bad front office service, Most important for every guest i would say morning coffee which was horrible!
Business response:
Dear Isabel, Thank you for your review. I apologize for the poor front office service you experienced during your stay. Furthermore, I'm sorry to learn that the morning coffee offered fell short of your expectations. Your feedback is important to us, and we will address these concerns to enhance our service and the quality of the coffee we deliver. Thank you for drawing our attention to this, and we hope you'll come back.
Staff was not at all helpful. They have mentioned Breakfast in the listing. However, in that they only serve toast, cereals and waffles.
Business response:
Thank you for writing, Anuj. We regret any confusion caused by the breakfast options. We recognize that the few options available did not match your expectations. We appreciate your feedback and will consider it as we work to enhance our services. We regret for any inconvenience and hope to have another chance to exceed your expectations in the future.
To start off I was given keys to an occupied room at check in. Luckily the occupants were not in their room when I unlocked it. Not Safe at all!! I was then offered a downstairs room. The AC in that specific room never worked, the weather over the weekend was in the high 90’s so just imagine how hot that room was. The shower clogged while showering. The TV didn’t work either. The only good thing about my stay was the location its in a convenient place. Other then that I wouldn’t recommend this place. It felt more like I stay... read more
Business response:
Dear Claudia, We deeply regret any problems you faced throughout your stay. We apologize for any inconvenience caused by the circumstances you reported, such as being given keys to an occupied room and the AC not working. We will thoroughly review these issues to ensure that they are rectified as soon as possible. We recognize the value of a comfortable stay and apologize for any trouble caused by the clogged shower and non-functional television. Your feedback will be shared with our maintenance staff to resolve these issues... read more
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,636 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.