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Comfort Inn Gilroy
- Hospitality
- Gilroy, CA
About this business
Location details
8435 San Ysidro Ave, Gilroy, CA, 95020, United States
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Location
Business response:
Hi Kathleen,Thank you for taking the time to communicate your feedback regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. We hope to have another chance to host you and impress you with our changes.
Worst king bed ever!!! Literally the worst bed we ever tried to sleep on. It squeaked loudly with every turn and was super uncomfortable. We needed pain meds I would never recommend this hotel.
Pool under construction, not posted on website. Homeless area
Business response:
Hello Carol,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our area and pool. Please do consider us again on your next visit to the area.
THE POOL WAS CLOSED AND IT WAS 100 DEGREES. BREAKFAST WAS A SWEET ROLL AND AN APPLE IN A PAPER BAG. THERE WAS CEREAL ON THE FLOOR IN OUR ROOM. WHEN I CHECKED IN THE GUY DIDNT GIVE ME MY LICENSE BACK AND HAD TO GO ASK HIM FOR IT :(
Business response:
Hello Rose,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.
Staff was unavailable and there was junk everywhere in the lobby and there was no grab-and-go breakfast
Business response:
Hello Brenda, We can't thank you enough for sharing your feedback with regards to our staff and also our breakfast. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.
Good location. No breakfast as advertised, TV was not set up, beds very hard, a/c very old.
Strong smell of food the moment we got inside the inn especially in our room which is next to the reception area.Breakfast was terrible.
Business response:
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
So for one we picked this for the breakfast and there is no breakfast in the morning so that should be taken off the website. the room could be cleaned a lil better and the half pillows need to be regular pillows woke up with a stiff neck.
Did not do customer service and refused service was not up to date with Expedia
Frequently asked questions about Comfort Inn Gilroy
How is Comfort Inn Gilroy rated?
Comfort Inn Gilroy has a 3.4 star rating with 1,599 reviews.
When is Comfort Inn Gilroy open?
Comfort Inn Gilroy is open now. It is open 24/7.