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Credit Acceptance

2.7

Location details

WeekdayScheduleStatus
Mon9:00 a.m. to 8:00 p.m.
Tue9:00 a.m. to 8:00 p.m.
Wed9:00 a.m. to 8:00 p.m.
Thu9:00 a.m. to 8:00 p.m.
Fri9:00 a.m. to 8:00 p.m.
Sat9:00 a.m. to 7:00 p.m.
SunClosed
2.72,234 reviews
Robin L's profile image
Robin L 
3 years ago

I would give Credit Acceptance 0 stars they created financial suicided for me! Im paying ****** on a ****** car that does not work! They take advantage of people who are all ready not financially stable and put them in more debt! They not only should be shut down but the owner should be brought up on criminal charges!!! Who ever owns this company is a thief robbing from the poor! 

Romney M's profile image
Romney M 
3 years ago

***Y SOLD MY PRIVATE CONSUMER INFORMATION TO A COLLECTION AGGENCY AND ALSO DECEIVED ME INTO A MISLEADING CONTACT KNOWINGLY AND WILLINGLY TRIGGERING CONSUMER LAWS IN TRUTH IN LENDING . I REQUESTED *** ORIGINAL CONTRACT ***Y SENT ME A COPY OF *** ORIGINAL WHICH IS NULL AND VOID AUTOMATICALLY UPON MY KNOWLEDGE OF FEDERAL LAWS . *** CONTRACT CLEARLY SAID I WAS *** WHO OWNED *** *** OUTRIGHT UPON EXTENSION OF MY CREDIT AND ***Y STOLE MY IDENTITY AND MADE ME BELI EVE ***Y SOLD *** *** TO ME ON *** BEHALF OF *** ***** Auto loan UND... read more

GEORGE V's profile image
GEORGE V 
3 years ago

Credit acceptance has use my credit report as means of ways to harass me. They never contact me on a final balance and just reported to the credit bereas. This company is pure revengeful when they dont get the whole amount paid in interest. I have recently paid off the balance and the account is closed but today they flagged my credit as 60 days past due. How evil. Please if anyone reads this stay away from this company. They have people that are drug users working , One rep ask how old my children was. This company is sick.... read more

Shawn P.'s profile image
Shawn P. 
3 years ago

The business takes advantage of people who don't have good credit charging interest at an outstanding high rate on loans with phone calls seven days a week calling six to seven times a day.This business engages in predatory loaning. 

Tiye B's profile image
Tiye B 
3 years ago

I wish I never went to this company for a car. I was desperate and they worked with my credit and income at the time. Its been frustrating the last few months dealing with them. They talk in circles say one thing, then change it to fit the issue in that moment. They incorrectly charged me have a reference number told me the charges would be removed and should reflect on 24/72 hours but it still hasnt. Its affecting my credit and Im sick and tired, ready to refinance and never deal with them again. I do not recommend anyone g... read more

Chinyere R's profile image
Chinyere R 
3 years ago

If I can leave no stars I would, my car was totaled and the insurance company payed almost all of the payout amount, I was told I only had to pay like **** by feb 2 or it would accumulate interest, I made a payment arrangement, i go look online and they back adding monthly payments, telling me unless the payoff amount that is owed is payed by the 2nd I have to pay on the loan and every 30 days I could request a payoff amount and they are reporting that I missed 18 payments in a row, when I had payment arrangements I was keep... read more

Shawna D's profile image
Shawna D 
3 years ago

We got a car through them back in April 2017 and finally finished paying it off. We received a letter in the mail in November stating that the account was closed and received a clear title for the car in December.It is now towards the end of January and now they started calling 5-6 times a day. When I finally contacted them, they are claiming that we owe $508 that is due today. I paid $484.05 for my car payment. Who sends a car title if the balance isnt completely paid for? When I asked more questions, ****** said I would ha... read more

Angela M's profile image
Angela M 
3 years ago

My husband and I car was repossessed 2 weeks ago. We paid for the car to be released yesterday and now my car is in ******** ******** on a lot to be autioned off. In the ***************** you have 21 days...This company is very shady. DO NOT DO ANY KIND OF BUSINESS WITH THEM AT ALL. 

Bwn's profile image
3 years ago

I have called Credit Acceptance for a letter detailing my payment arrangment and they have REFUSED. They said they don't send out letters on customer payment arrangements. It's extremely disrespectful to not send letters to customers upon their request for the details of a payment arrangement that their name is on a loan for! 

Business response:

I would like to add that Payment Arrangement information cannot be accessed online through their portal. There is no way to physically see Payment Arrangements.