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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Great service. Good cars. Service slow. Poor communication. No loaner. $80k car with problems. Not very happy. Still waiting for a call back about the parts ordered. When I called. They couldn’t find me in their service request system.
Business response:
We understand your frustration and appreciate you bringing this to our attention. We recognize that while you appreciated the quality of our vehicles, the overall experience fell short of your expectations. We are sorry to hear that you feel this way and would like to discuss this further. Please reach out to James Freel, our Service Director, at jfreel@vtaig.com so we can address these concerns directly with you.
The experience was easy as always! !! This is like my 3rd car I brought from Crest Cadillac. I highly recommend ??
Business response:
We genuinely appreciate your continued loyalty and trust. It means the world to us that you've chosen us for your third vehicle purchase, and we're thrilled to hear that the experience was as smooth and easy as always. Your recommendation truly speaks to the quality of service we strive to provide every day. We're honored to be your go-to destination for your automotive needs and look forward to continuing to serve you in the future.
Fantastic customer service , great communication, and seamless transaction I am a repeat customer and will come back
Business response:
We are grateful to hear about your positive experience with our team! Your feedback about our customer service, communication, and seamless transaction process truly means the world to us. Knowing that we've consistently met your expectations as a repeat customer reinforces our commitment to providing exceptional service. Thank you for choosing Crest Cadillac again and for taking the time to share your experience. We genuinely appreciate your loyalty and look forward to serving you in the future with the same level of excell... read more
Zane was excellent to work with. He went above & beyond to get us in our new car. I bought my Nissan at Crest in 2017 because they beat everyone else’s price & had great service. Now in 2026, it’s even better! Thank you Crest & Zane.
Business response:
Your feedback is incredibly valuable to us at Crest Cadillac. We are thrilled to hear about your outstanding experience with Zane and how he went above and beyond to help you get into your new car. It means so much to know that we have been able to serve you well since 2017 and continue to exceed your expectations.
Great experience. I live out of town and sales Rep. Alex Duckworth made the experience professional with great communication. No issues when we arrive and he did everything he said he would.
Business response:
Your positive feedback truly means the world to us! We are thrilled to hear that Alex provided you with such exceptional service and made your out-of-town purchase experience seamless. His professionalism and clear communication exemplify the standards we strive to maintain at Crest Cadillac.
As always, the dealership is first class, the service from the sales rep was 'top shelf' and the communication from the finance dept was excellent.
Business response:
It's wonderful to know that our finance department's excellent communication contributed to making your experience seamless and positive. We genuinely appreciate customers like you who take the time to share their feedback, as it reinforces our commitment to delivering exceptional service every single day. Thank you for choosing Crest Cadillac and for being such a valued customer.
Great job Great job by everyone very professional Very experienced in their jobs Will recommend them to all
Business response:
We are delighted to hear about your positive experience with our team at Crest Cadillac. Your recognition of our professionalism and expertise means everything to us, and we truly appreciate you taking the time to share your feedback.
Easy buying experience. Victor was professional and easy to work with. The business office very great & the guy doing the delivery was very helpful and knowledgeable
Business response:
We are thrilled to hear about your positive experience with us! It's wonderful to know that Victor provided you with professional service and made the buying process easy for you. We're also pleased that our business office team and delivery specialist were able to contribute to making your experience smooth and informative.
Good experince with a test drive of a similar car, and with ordering the car we wanted. Doug worked with us to make sure we had everything in place for our GM Family Legacy discout and GM card points. He also made sure the car was held for us until we could make it. Pick up went smoothly and the car was in great shape. We appreciate that he let us look it over and drive it before paying. We appreciate that there was no push for add ons that we had already declined when ordering. The only thing was that finace took quite a bi... read more
Business response:
Thank you for taking the time to share your positive experience with us. We are delighted to hear that Doug provided such exceptional service throughout your entire car buying journey, from the initial test drive to the final pickup. It's wonderful to know that he took care of ensuring your GM Family Legacy discount and GM card points were properly applied, and that he held the vehicle for you until you could complete the purchase.
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 13,623 reviews.
When is Crest Cadillac open?
Crest Cadillac is open now. It will close at 8:00 p.m.