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DoubleTree by Hilton Evansville
- Hotels
- Evansville, IN
About this business
Location details
601 Walnut St, Evansville, IN, 47708, United States
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I booked 3 rooms for my family, and after an initial mixup (our fault) everything was straightened out quickly and painlessly. The second night however, was a different matter. We were up for my son’s graduation, and my parents’ keys were working. Front desk graciously reprogrammed a new set as we left. When we returned we found out the new key didn’t work, so back down to the front desk we went. I also had to go because my husband had my key, and hadn’t returned with our group. I was hoping for a replacement key if possible... read more
Business response:
Donna, we are so sorry you and you family experienced problems with your keys/locks and were met with irritation rather than a solutions. We will pass this on to our staff to make sure it does not happen again! Thank you!
no trash bags in cans, no body wash, shampoo and conditioner was watered down, shower was stained from dirty feet. toilet paper holder broken.
Business response:
Thank you for your feedback, Brittany. We are sorry that your stay wasn't what you would've liked and will do our best to provide and clean and comfortable stay.
Love the room, hated the food Room did not have remote control for TV. The food service was horrible. Hamburger ordered medium, came out burnt. Fries were cold. Since we were going to concert we didn’t have time to reorder. Bar staff needs training and to learn how to be friendly.
Business response:
Thank you for visiting our location and sharing your experience. We are sorry for any disappointments in some aspects of your stay. Please know we appreciate your business and hope you will consider us in the future
No fitted sheets! Our beds didn’t have fitted sheets, only a top sheet across the mattress. Needless to say that sheet did not stay put so both of our beds mattress were completely uncovered when we woke up in the morning, and they were gross! The shower was also dirty
Business response:
I do apologize about the bad experience. I love all feedback so that I can address this with the departments. In regards to the Fitted Sheets, we don't do fitted sheets at our property, we do triple sheeting.
We stayed at this hotel because it connected to the event center we were going to. The doors to the walkway were locked and we ended up having to stand outside without coats or anything in the snow for about 30 minutes. Breakfast which I thought was included ended up being $75 and the overall bill was double what I was expecting. The room was large but the sofa bed and a king size bed nearly touched each other so it was pretty inconvenient for four people
C- stay At what point is employee shortages and less attention to service going to result in price corrections for the customer? Desk attendant when I arrived was rude. It was almost like me showing up disrupted his day (hotel was not busy). I stayed for two weeks and they only cleaned my room and changed the sheets and towels once. Room service is only available on weekday evenings for a few hours. There’s no room service on weekends. On one Thursday night there was no room service because they were busy due to a concert be... read more
Parking garage not attached to the hotel, had to walk out and around.
Frequently asked questions about DoubleTree by Hilton Evansville
How is DoubleTree by Hilton Evansville rated?
DoubleTree by Hilton Evansville has a 3.8 star rating with 3,801 reviews.
When is DoubleTree by Hilton Evansville open?
DoubleTree by Hilton Evansville is open now. It is open 24/7.