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DS-720D
About this business
Not Compatible w/ masOS v 10.14.1 (Mojave) I was very excited to receive this scanner - and based off of the other reviews expected setup to be a breeze. Unfortunately the software driver for the scanner is not supported for macOS v 10.14.1 (Mojave). It is compatible with macOS v 10.14, but not with the most recent upgrade. Error messages from both my OS ("software requires update") and a "failure to initialize" by the driver. I installed and uninstalled from both the CD and the software center on the Brother website and che... read more
Business response:
Thank you!! Did not know to check "Security and Privacy."
Jams up a lot Was disappointed with this scanner. I bought it for the price but I should have spent more because you get what you pay for. It jams up every time I use it.
Business response:
Hi Deborah, We greatly esteem your relationship with our company and are very sadden for the inconveniences you have suffered as a result of the Brother DS-720D scanner. I would like to get this issue taken care. I ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: https://www.brother-usa.com/brother-support
Garbage. Jams constantly no matter how careful you are inserting the sheet. Interface is awkward to use. USB connector is too loose and easily disconnects from the advice, usually in the middle of scanning something. Poorly built. Only thing it does well is hold my garbage can down. Not worth half the price.
Malfunction Issue What a waste of money!! I received this item 2 days ago and I keep getting this black background on all my receipts even the big A4 size ones have this black edges around that looks horrible. I wish i would have seen a review like this before I purchased this. I was told by a live chat assistant that my scanner have a malfunction problem but i do not live in the US and so i cannot get another scanner. So I'm doomed with a malfunction scanner. I will return back to my ScanSnap which i believe now is the best... read more
Business response:
It's so awful to hear you've experienced these difficulties with the mobile scanner; I can certainly imagine how frustrating this must have been. I'm so sadden that you've had a less than seamless experience through this and I assure you this is not at all what we strive for with our customers. It's very unfortunate you've had to spend what sounds like a tremendous amount of time and effort on reaching a resolution with this. Despite the scanner not working well for you, I do hope that in the future you'll allow us the oppor... read more
Does not work with Mac OS 10.13 High Sierra Tried for 3 hours to get this to work. Returning it. Software is terrible.
More difficult than it needs to be... (Mac OS) I ended up returning the product due to the software installation process. Tried to install the drivers per the online instructions without avail, a product such as this should be easier to connect without having to go through such installation hoops. The hardware looks solid, but without the software the product is useless and does not scan.
Business response:
It's so awful to hear you've experienced these difficulties with the scanner; I can certainly imagine how frustrating this must have been. I'm so sorry that you've had a less than seamless experience through this and I assure you this is not at all what we strive for with our customers. It's very unfortunate you've had to spend what sounds like a tremendous amount of time and effort on reaching a resolution with this. Despite the scanner not working well for you, I do hope that in the future you'll allow us the opportunity t... read more
sucks you barely touch the usb cord and it disconnects from your computer. it also does not scan really log receipts (when its too long, it thinks the paper is jammed). also when you scan a document, it discolors the edges brown
Business response:
Thank you for taking the time to review our Brother DS-720D scanner . Your feedback is very important to help us improve our product. We would like to help with the issue and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: https://www.brother-usa.com/brother-support
Won't Work with MacBook Mac owners beware!! It would not work consistently with my MacBook. I installed everything multiple times and each time I got a message that said the scanner could not be found. I got it to work for about 20 minutes after fighting with it for about 5 hours. It worked with an old Lenovo laptop of mine and the scans looked clear and great overall on my Lenovo and when it briefly worked with my Mac.
Incompatibility with receipt filing software Scanner worked fine but the receipt software(which comes from a 3rd party) COULD NOT CONNECT from computer to scanner. I spent 2 hours on the phone with tech support and they couldn't make it work. The compatibility of the filing software and your computer is critical. I returned the scanner. Using a Mac.
Frequently asked questions about DS-720D
How is DS-720D rated?
DS-720D has a 4 star rating with 724 reviews.
When is DS-720D open?
DS-720D is open now. It will close at 6:00 p.m.