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DS-720D
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This scanner does not work with Windows 10 This scanner constantly fails to scan documents on a HP Windows 10 laptop. It returns a "usb communication error" virtually every time I try to scan a document. I've uninstalled & reinstalled the latest drivers, to no avail. Do not purchase this product. Consider yourself warned.
Business response:
I am sadden that your having issues with DS-720D scanner giving a "USB communication error" when attempting to scan a document. We would like to help with that issue. I ask that you please use the following link to reach out to our customer support team so we can assist you. The several ways to contact us information will be on the bottom of the web page: https://www.brother-usa.com/support/DS720D
No good for multi-page scanning I could not get this scanner to accept a multiple-page document in one PDF. Tried over and over but kept cutting off at 2 or 3 pages. Finally gave up and sent the thing back. Do not buy this product if you need to scan documents that are multiple pages!
Don't waste your time or money. Really terrible. Fresh out of the box it feeds paper askew every time, mangles the leading edge, and half the time gets onto such a bad tilt that it crumples the paper. Will definitely be returning this piece of garbage.
Business response:
I am sad to hear that you are having trouble with this scanner and I would like to help. I ask that you please use the following link to reach out to our customer support team so we can assist you as soon as possible: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS720D
One Star does not work with mac
Business response:
The DS-720D is compatible with Mac OS versions 10.6 through 10.13. Here is a link to the steps for the software download: https://help.brother-usa.com/app/answers/detail/a_id/56721 Brother Customer Support is FREE for the LIFE of your machine. If you need any assistance, please feel free to reach out to our support team by using the following link and we will be happy to help you: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS720D
BAD ONLY 2 MONTHS AND QUIET WORKING...AND NOW THEY SAY NO RETURN???? WHY?? THIS IS NOT RIGHT...WILL NOT BUY AGAIN.... BAD PRODUCT
Business response:
The DS-720D has a 1-year limited manufacturer’s warranty and FREE support for the LIFE of the machine. I ask that you please use the following link to reach out to our customer support team so we can assist you as soon as possible: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS720D
A complete waste of money NOT WORKING at all with my Imac or Macbook on the latest update. I only got to use this scanner for about a month until I did an update on my computer. And I unistalled the software and reinstalled as directed. A complete waste of money.
Business response:
I see you are having difficulty with this scanner and I would like to help. I ask that you please use the following link to reach out to our customer support team so we can assist you and investigate this issue: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS720D
I actually bought the same model one year ago. ... I actually bought the same model one year ago. It abruptly quit working one day and would only show a black page as the results of a scan. We cleaned the scanner and re-calibrated it as directed. We also tried it on two other computers with the same results. Our office also used Brothers chat support, which was not able to resolve the issue. Our last attempt was to take it in for service. At the Brothers website, we listed our office zip code and did a 100 mile search for a ... read more
Business response:
I see you are having trouble with this scanner and I would like to help. Brother Customer Support is FREE for the LIFE of your machine. I ask that you please reach out to our customer support team by calling 1-877-276-8437 so we can further investigate this scan issue.
Accompanying Software CD was blank! The scanner itself is fine, but one of the main reasons I got this one was the software (Nuance PaperPort 12 SE), however the CD that arrived with the scanner looked a bit off...the label was crooked and just lazy looking. After trying to run it with no success on multiple machines, I looked at the back side and it was blank (ie, no software was written on it)! There's no way to download that software from the Brother website. I contacted brother customer support, but never received a resp... read more
Business response:
I see you are having trouble with the installation CD and I would like to help. Brother Customer Support is FREE for the LIFE of your machine. Please use the following link to reach out to us via chat, email, or phone so we can assist you: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS720D
Two Stars Worked for the first days, then it stop working... i did not bought the Insurance ):
Business response:
I am sad to hear that your machine is not working as expected. I would like to help and have included the following link to contact customer service. This DS720D has a 1 year warranty and for as long as you own the scanner we will troubleshoot any concern. http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS720D
Frequently asked questions about DS-720D
How is DS-720D rated?
DS-720D has a 4 star rating with 724 reviews.
When is DS-720D open?
DS-720D is open now. It will close at 6:00 p.m.