East Valley Pet Hospital

Riu B. 

on Yelp

2 years ago

Dropped off my cat for spay surgery Thursday, 3/21/2024 at 7:45 am. The assistant did not want to provide us an estimate of when they going to call me when surgery is done. Instead, she said your cat needs to be picked up by 6PM. Front desk won't let me fill the form out at the counter - she said she is checking out other patients. We were the only ones there. Terrible customer service, unprofessional, and all they want is your money. Will take our pets elsewhere. 

Travis S. 

on Yelp

2 years ago

Be careful about giving medicine prescribed by this place. Half of the time they will prescribe medicine that isn't available and some of the time they'll prescribe medicine without addressing its risks with the pet owners or taking time beforehand for testing and diagnosis... if going to this vet means always needing a second opinion from a different vet, might as well skip this vet in the first place! 

Alexis L. 

on Yelp

2 years ago

I've been using East Valley Pet Hospital for a couple years. Today, I had an appointment to get my dogs vaccinated. The appointment took over an hour and then at the end the tech told me they didn't have one of the vaccines available. Why wouldn't you have notified me of this prior to making the appointment? Huge waste of time. 

Nehaa M. 

on Yelp

2 years ago

I used to rave about this hospital. But seems like they are going downhill. Beware: if you have an appt, and the doctor calls out, they'll prioritize walk-ins over those who have had an appt or will tell you to go to the nearest ER. You'd think they would try to get their APPTS seen but nope. 

Crystal B. 

on Yelp

2 years ago

Call before you walk in. If you walk in there is an extensive wait, which is how you are greeted. The staff vape out multiple doors and the smoke carry's back into the building (side doors and main door) 

Ensen M. 

on Yelp

2 years ago

My diabetic dog is now out of insulin because the vet refuses to authorize it over the phone - the primary way prescriptions get filled. They do so because they want you to use their pharmacy so they get a kickback. So because they couldn't make their 10 bucks or whatever they get, my dog is suffering. 

Paula H. 

on Yelp

2 years ago

Terrible experience! My senior cat and I were roomed immediately at appt time, no others in waiting room. I was left waiting 45 mins with no communication or apologies. I decided to leave but stopped at reception to share my frustration and used "cuss" words and i was the met with attitude since referring to the situation as shitty. Vet rushed in to see me, no introduction, this was not the same vet Id met previously, she referred to my cat as wrong gender...did she ever look at her chart??? Listened to her heart, swabbed he... read more

Ms C. 

on Yelp

2 years ago

Olivia, the front office little girl, is rude. She is very unprofessional and has no customer service skills. When asked a question, she responds with sarcasm. The receptionist is to be the face of the office. Olivia should not be the first person a customer sees. I highly recommend that this company select their employees who are an asset to their company. Not a little kid with no customer service skills or respect. She blends in very well with this new generation. I give this front office poor reviews today due to her atti... read more

Breana N. 

on Yelp

2 years ago

DO NOT TAKE YOUR ANIMAL HERE. If I could give zero stars, I would. This establishment is responsible for an overdose of medication and giving my dog neurological issues that led to a $6,000 visit to an emergency vet. They refuse to refund me for the visit and medications given and have been giving me the run around for 3 months and now refuse to speak to me. If you love your animal, I beg you, do not bring them here.