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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Filed my first claim for a bad starter. The customer service agent was helpful, explaining what the garage needed to do.
Business response:
Dear *******,Thank you for sharing your experience. Were glad our customer service agent was able to guide you through the claims process and make it clear what steps were needed. We appreciate your feedback.
I most enjoyed how the coverage was clearly explained over the phone. The repair bill was straight forward.
They sent someone to diagnose the problem before work was begun. I was able to get an appointment right away and they started working on the repair immediately.
The shop called Eleras while I was waiting and they were able to authorize the repair in about 20 minutes. Pretty straightforward.
My mechanic submitted the repair request and Eleras approved the work the same afternoon. So I wasn't without my car all week.
I was pretty sure it would be a nightmare to get it approved but the representative explained everything to me. The shop told me they work with Eleras all the time.
I called Eleras when my transmission started playing up and the shop dealt with most of the claim. The claim was approved faster than I thought it would be.
Among many ************ Contract Companies, Eleras Group, LLC sets a different standard. Their plans are thoughtfully structured, and the support team is responsive and knowledgeable. They took the time to match a contract to my vehicles needs rather than offering a generic solution. That level of attention makes a real difference.
Business response:
Dear ******,Thank you for your kind words and for sharing your experience with Eleras Group, LLC.Were pleased to hear that you found our plans thoughtfully structured and our support team responsive and knowledgeable. Taking the time to understand each customers vehicle and specific needs is an important part of how we operate.Your feedback means a great deal to our team, and we appreciate the opportunity to have earned your trust.
If youre researching ************ Contract Companies, Eleras Group, LLC deserves serious consideration. They prioritize transparency, fair pricing, and dependable service. From consultation to finalizing the contract, everything felt organized and customer-focused. Its reassuring to work with a company that values long-term trust over short-term gains.
Business response:
Dear *****,Thank you for your thoughtful feedback regarding your experience with Eleras Group, LLC.We truly appreciate you taking the time to share your experience. Our goal is to provide clear information, fair pricing, and dependable service throughout the entire process, from the initial consultation through contract finalization and beyond.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.3 star rating with 811 reviews.
When is eleras group open?
eleras group is closed now. It will open at 10:00 a.m.