eleras group

Angelica R 

on BBB

11 months ago

This company had me thinking my warranty was about to expire and when I called my actual dealership were I purchased the car they had no idea what I was talking about and said my warranty wasnt about to expire ! I also was told I would be pay 275 and now Im receiving a bill for ***** that I wasnt aware of they never told me I would be paying this price other wise I wouldnt have fell for it and also charged my card twice when taking the money ! Im very upset 

Erich B 

on BBB

11 months ago

I made a mistake and turns out that I don't need this coverage. I kept getting letters from them and thought they were affiliated with the dealership where I bought my new car in October and that it was something I had to do. I already have a 6-7 year warranty on the car and I also have car insurance. Again, I must emphasize that the letters I was receiving I thought was official correspondence and was something I needed to do. Upon closer investigation, it turns out that it wasn't. When I called the customer service number ... read more

sophia M 

on BBB

11 months ago

This company is a complete scam that will pose as your car company. I received a legitimate-looking letter in the mail that claimed they were from ****** and that I needed to give them a call to maintain my current warranty. After calling them, they quickly rope you into paying for their coverage and do not state the company name until after they receive your payment information. Luckily then I got a bad feeling and told them I no longer wanted to go through with the policy. This is sickening that they somehow received my ad... read more

Bob B 

on BBB

11 months ago

Eleras Automotive Group Letter from them said I had not activated my extended warranty on my 2024 GMC with 1750 miles even though I have full coverage on it now. Luckily I found out right after I purchased it and closed the credit card account before they had a chance to get it approved. The letter had GMC all over it and also had my vin number of my truck! They are total scammers and should be shut down and brought up on charges for targeting the elderly people!! 

Gwendolyn P 

on BBB

11 months ago

These people contacted me stating the warranty on my 2023 ******* would be soon running out and I needed to get extended warranty which I did immediately. I have been with them since Dec. 2023 continuing to make monthly payments. I called ******* on 7/26/24 and was told I have five years or ****** miles coverage and ten years or ******* miles power train coverage. I called to cancel this extended warranty the people I spoke with kept saying to me, " you've paid over $1000.00, we would hate to have you lose your money. When I... read more

William H 

on BBB

a year ago

I just received one of the most disingenuous marketing letters I have ever seen. The letter claimed I had a home warranty policy about to expire and to call "IMMEDIATELY as this will be our FINAL ATTEMPT TO NOTIFY YOU " (capitalization theirs). Additionally - "Our records indicate that you HAVE NOT CONTACTED us yet to get your Home Warranty up to date."I do not have now and have never had a home warranty policy and I find the tone of the letter to be extremely misleading. None of this language should ever be included in a le... read more

Ian M 

on BBB

a year ago

Had me under the impression they were ****** and that if I didn't pay for new coverage my warranty would run out. Dumb enough that I fell for it and they charged my account 2 times in an hour. Beware of this place do not give them any information 

Donna Rae R 

on BBB

a year ago

I purchased two, (2), warranties from the Eleras group via *****************************, the salesperson. The date was 06/21/24.The warranties were for my car and my house. The initial, cost was $99 for each, warranty and there were monthly, charges applicable to each, of $111 & $165+ change scheduled to begin in July 24.I changed my mind a few days later and called ***************************** to tell him to cancel each, and both warranties but he ignored my request.I am at a loss as to what to do next. Please, help me. 

David H 

on BBB

a year ago

Very upset about this company selling my 99 year old father a completely unsuitable 4 year mechanical protection insurance policy on a leased car with only ***** miles and on which he is cancelling lease and turning back car to company in one month. My father is hearing impaired and thought it was an expiring auto liability policy and he had to renew, not understanding it was a 4 year lease commitment, basically an extended warranty, for a car he is turning back in. Had they taken a second of their time to understand the sit... read more