This profile has been claimed by the business owner or representative.
eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
After the diagnostic report was input the claim was processed. The repair began the next day.
Business response:
Dear *******,Thank you for your feedback. Were glad to hear that once the diagnostic report was submitted, the claim was processed quickly and the repair was able to begin the following day.We appreciate you taking the time to share your experience.
I called primarily to get a description of what was covered. The description was accurate once the repair was complete.
Business response:
Dear *****, Thank you for your feedback. Were glad to hear that the coverage description provided was accurate once your repair was completed. Our goal is to be transparent about what is covered and ensure our customers know what to expect throughout the process. If you ever have questions about your coverage in the future, our **************** team is always happy to assist.
Had a fuel system problem. Eleras worked directly with the mechanic and authorized the repair.
Business response:
Dear *******, Thank you for sharing your experience. Were glad to hear the repair process went smoothly and that our team was able to work directly with your mechanic to authorize the fuel system repair efficiently. We appreciate your feedback and the opportunity to assist.
The service advisor said Eleras was a breeze to deal with compared to some warranty agencies. This was a relief.
Business response:
Dear *****, Thank you for sharing your experience. Were pleased to hear that your service advisor found Eleras easy to work with. We strive to make the process as smooth and stress free as possible for both our customers and service professionals. We appreciate your feedback and the opportunity to serve you.
The shop provided an estimate and Eleras asked a couple of questions and then signed off. Everything stayed on schedule.
Business response:
Dear ******, Thank you for your feedback. Were glad to hear the process was smooth and that everything stayed on schedule. Our goal is to review estimates efficiently and keep repairs moving with minimal disruption. We appreciate the opportunity to serve you.
The repair shop knew what was wrong when I called Eleras. Once the repair quote was sent approval was granted.
Business response:
Dear *******, Thank you for your feedback. Were glad to hear the process moved quickly and that approval was provided promptly after the repair quote was submitted. Our goal is to keep things efficient and straightforward for both customers and repair facilities. We appreciate the opportunity to serve you.
I thought the process would take a while but it didn't. The shop *** kept the shop posted.
Business response:
Dear ******, Thank you for your feedback. Were glad to hear the process was quicker than expected and that communication remained consistent throughout. Keeping repairs moving efficiently and keeping all parties informed is a priority for us. We appreciate the opportunity to serve you.
All it took was a phone call and a claim number to get started. Then the garage did most of the work.
Business response:
Dear ******,Thank you for sharing your experience. Were glad to hear the process was straightforward and that getting started with a claim was quick and easy. Its great to know the repair facility was able to handle the process smoothly for you. We appreciate your feedback.
I was pleasantly surprised at how things were claimed. I was informed of the process before the work began.
Business response:
Dear ******,Thank you for your feedback. Were glad to hear that the claims process met your expectations and that everything was clearly explained before the work began. Providing transparency and a smooth experience is important to us, and we appreciate you taking the time to share your experience.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.3 star rating with 811 reviews.
When is eleras group open?
eleras group is closed now. It will open at 10:00 a.m.