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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
The company send "OFFICIAL LETTERS" on behalf of auto companies or dealerships. They claim they are associated with them, but it is false. I received a letter to my address stating that it was TIME SENSITIVE. When I called the phone number *****..., the representative in the line started warning about the coverage of my vehicle and wishing "best of my luck when my vehicle would break down." Which kind of business handles customers questions this way? This is alarming, and it does not look legitimate so BE AWARE not to fall f... read more
Business response:
Dear *****,Thank you for sharing your concerns.Any correspondence referencing vehicle coverage is not intended to imply direct affiliation with a manufacturer.We understand that time-sensitive language can feel concerning, and we regret if this caused confusion. Our representatives are trained to explain coverage options and potential repair risks, not to intimidate customers. We take feedback regarding call interactions seriously and will review this internally.
I used to work for this jokester of a company. Got let go due to putting wrong mileage on a contract even though I only put what I was told and even listening to the call I was correct. They are in a lawsuit and trying anything and everything to save their own ***** and save money. STAY AWAY FROM ELERAS. They are money hungry and dont care who you are. FRAUD of a companydo your research and go somewhere else that is LEGIT and good to not only there customers but there employees as well.
Liar and scam artists! Stated I would be charged once a year not monthly, not even affiliated with where I got the car from
Business response:
Hello,We apologize for any misunderstanding or frustration you experienced. After reviewing our records, we can confirm that your policy was canceled and a refund was issued on October 27.Please know that our company is not a scam, and we strive to provide clear information regarding all policies and billing terms. We regret any confusion regarding your payment schedule and appreciate you bringing this to our attention.
I was quoted by representative *** ****** $189 for 24 months, with nothing after that up to 85 months. Seemed too good to be true, and it was. I asked for an email, and when I dug into it a little further, it became clear that it was $189 PER MONTH for 24 months.Big difference. I guessed that this meant that once I signed up, I would have a hard time getting out, and some of the reviews on the ********************** website confirmed this. I called back and another representative at first confirmed $189 for 24 months, and th... read more
Business response:
To Whom It MAy Concern:Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or frustration you experienced during your interaction with our representatives.We understand how important it is for pricing to be communicated clearly and transparently. We regret any misunderstanding that may have occurred regarding the cost and structure of the plan. Please know that this feedback is being taken seriously and will be shared with the appropriate team for review and coaching, as accuracy and... read more
If I could leave zero stars I would. Predatory and unsolicited mailing and repeat calls harassing for payment. They'll leave a nice little apology under this comment and continue to do it to others because it's not illegal, it's just them being a bully. It's a shame that a business with an actual product behaves in a way to mislead and harass people in order to make ends meet.
**** CUSTOMER SERVICE REPRESENTATIVE!!!! THE LADY I SPOKE TO HUNG UP IN MY FACE AND CONTINUED TO BE SMART IN THE MOUTH I WILL NEVER DO BUSINESS WITH YOU AGAIN AND I WILL LET ANYBODY WHO DOES BUSINESS WITH YOU KNOW HOW AWFUL YALL ARE SCAMMERS!
Business response:
To Whom It May Concern:We're truly sorry to hear about your recent experience. We take your concerns very seriously, and we deeply apologize if our representative came across as rude or unprofessional in any way. That is not the level of service we aim to provide.We want to be clear that we are a legitimate business and absolutely not scammers.Thank you for bringing this to our attention.
Im a old woman and this company agent called me last December and got my credit card information to pay the ***** factory warranty, because he said my warranty will be expired and this is Tesla customer service auto insurance. I trusted him and ************* and give him my credit card information.I waited to sign the paperwork but I never received any paperwork from this . In July this month, I found I was charged by this insurance company 232.44$ per month from Dec. 2024 to July 2025.I was shocked that I didnt signed to th... read more
Business response:
Dear ****,Thank you for reaching out to share your experience. We sincerely apologize for any misunderstanding or frustration youve encountered regarding your service contract.Please be assured that our intention is never to cause confusion or hardship, and we take these matters seriously. After a policy is initiated, we send the contract documents to the customer by email or mail, allowing 30 days to review the terms. During that 30-day period, the contract is fully refundable. After that, it becomes refundable on a prorate... read more
Very pushy and wouldn't let us cancel our policy. Very rude on the phone.
The agent put our mileage down incorrectly 4000 mileage difference!WRONG !!! On our new policy. I called customer service and spoke with 8 different people. Spoke with supervisor Unhelpful and said it was our fault. Please someone call me .***** R
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 1.8 star rating with 660 reviews.
When is eleras group open?
eleras group is open now. It will close at 7:00 p.m.