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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
The support person remained on the phone as the service advisor described the issue. This helped expedite the process.
Business response:
Dear ******, Thank you for your feedback. Were glad to hear our support team was able to stay on the line with your service advisor and help facilitate the process. We aim to make claim handling as efficient and seamless as possible. We appreciate you taking the time to share your experience.
Their report to the repair shop triggered the repair authorization. Then it went through without a hitch.
Business response:
Dear ******,Thank you for your feedback. Were glad to hear the repair authorization process went smoothly and that everything moved forward without issues after the report was submitted to the repair shop.We appreciate you taking the time to share your experience and are happy we could assist.
The mechanic told me he had repaired other Eleras vehicles. So the approval process wasn't long.
Business response:
Dear *****,Thank you for your feedback. Were glad to hear the approval process was quick and that the repair shop was already familiar with Eleras vehicles, which helped streamline the experience.We appreciate you taking the time to share your experience.
I called to ask about the claims process and was advised by the **** The garage took care of the rest.
Business response:
Dear ****,Thank you for your feedback. Were glad our representative was able to explain the claims process and that the repair shop was able to handle the rest for you.We appreciate you taking the time to share your experience.
When my air conditioning was broken the repair shop used Eleras. I collected it when the repair was complete.
Business response:
Dear *****,Thank you for your feedback. Were glad the repair shop was able to work with Eleras to complete your air conditioning repair and that you were able to pick up your vehicle once it was finished.We appreciate you taking the time to share your experience.
They explained the inspection process and then sent out a technician. Once confirmed the repair was authorized.
Business response:
Dear *****,Thank you for your feedback. Were glad to hear the inspection process was clearly explained, a technician was dispatched promptly, and the repair was authorized once the issue was confirmed.We appreciate you taking the time to share your experience.
The repair shop sent the claim in and Eleras got back to them the same day. They placed an order for parts immediately.
Business response:
Dear ****,Thank you for your feedback. Were glad to hear the repair shop submitted the claim and that Eleras responded the same day, allowing parts to be ordered quickly and the repair process to move forward without delay.We appreciate you taking the time to share your experience.
My mechanic spoke to Eleras and reported it was approved pretty quickly.
Business response:
Dear *****,Thank you for your feedback. Were glad to hear your mechanic was able to speak with Eleras directly and that the approval was handled quickly.We appreciate you taking the time to share your experience.
After the repair, the shop called to check on the vehicle. I liked that touch.
Business response:
Dear *******,Thank you for your feedback. Were glad to hear the repair shop followed up after the service and that you appreciated the extra level of care.We appreciate you taking the time to share your experience.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.3 star rating with 811 reviews.
When is eleras group open?
eleras group is closed now. It will open at 10:00 a.m.