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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I loved that the support person didn't get stressed when I was freaking out about the price. He walked me through the process and spoke to the shop.
Business response:
Dear *****,Thank you for your feedback. Were glad our support representative was able to stay calm, guide you through the process, and coordinate with the shop to ease your concerns. We appreciate you sharing your experience.
I called Eleras while my car was at the shop. They spoke to the service manager and worked out approval.
Business response:
Dear Hannah,Thank you for your feedback. Were glad we could coordinate directly with the service manager to secure approval and make the process easier for you. We appreciate you sharing your experience.
Submitted a claim for a cooling system issue. It was approved and covered the following day.
Business response:
Dear ****,Thank you for your feedback. Were glad to hear your claim was approved quickly and coverage was provided the following day. We appreciate you sharing your positive experience.
My alternator went bad and I called Eleras from the shop. They approved the repair that afternoon.
Business response:
Dear *****,Thank you for your feedback. Were glad we could quickly approve your alternator repair and help get your car back on the road the same afternoon. We appreciate you sharing your experience.
The claim adjuster told me what the mechanic had to submit. Once that was done the authorization came through.
Business response:
Dear *****,Thank you for your feedback. Were glad our claim adjuster could clearly explain what was needed and help ensure the authorization came through smoothly. We appreciate you sharing your experience.
I thought it would be difficult to get an inspection. After the mechanic verified the issue the shop went to repair it.
Business response:
Dear *****,Thank you for your feedback. Were glad the inspection and repair process was straightforward and that the shop was able to begin repairs promptly. We appreciate you sharing your experience.
The repair shop did all the work with Eleras so I didn't need to worry about it. They had my car back in two days.
Business response:
Dear *******,Thank you for your feedback. Were glad to hear the process was smooth and that the repair shop handled everything efficiently. Its great to know you had your vehicle back so quickly.
You don't always get a follow up call but Eleras did. They called a couple days later to make sure the issue was fixed.
Business response:
Dear *****,Thank you for your feedback. Were glad to hear our follow up made a difference and that your issue was resolved. We appreciate you sharing your experience with Eleras.
Called regarding an unusual noise and they started a claim. Photos were sent and the repair was approved.
Business response:
Dear *****,Thank you for sharing your experience. Were glad the claims process was smooth and that your repair was approved quickly. We appreciate your feedback.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.2 star rating with 787 reviews.
When is eleras group open?
eleras group is open now. It will close at 7:00 p.m.