This profile has been claimed by the business owner or representative.
eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Although my problem was minor, they did not take it lightly and ensured that it was resolved accordingly.
Business response:
Dear ******,Thank you for taking the time to share your feedback.Were glad to hear that, even though the issue was minor, you felt it was handled with the attention and care it deserved. Every concern is important to us, and we strive to ensure each matter is addressed thoroughly and professionally.We truly appreciate your trust and your positive comments about your experience.
They also arranged the repair shop with them so that I was not required to be the middle man, and this saved me a lot of stress.
Business response:
Dear ******,Thank you again for sharing your experience.Were especially glad to hear that coordinating directly with the repair facility helped reduce your stress. One of our goals is to make the claims process as smooth as possible by working directly with repair shops whenever we can, so our customers arent left acting as the middle person.
A friend had suggested Eleras, and I am happy that I did not ignore the recommendation since the service was even better than I had imagined.
Business response:
Dear ******,Thank you for taking the time to share your experience. We truly appreciate your kind words and your trust in our team. Providing reliable and professional service is always our goal, and were grateful for the opportunity to work with you.
I loved the clarity that they used during the claim. It was coherent and not complicated.
Business response:
Dear ******,We appreciate you sharing your experience! Making the claims process easy to understand and stress-free is very important to us. Thank you for recognizing our teams effort to keep everything clear and uncomplicated.
I enjoyed the fact that there was no pressure throughout the process. They only concentrated on ensuring that my car got back on track.
Business response:
Dear Hannah,Thank you so much for your kind words! Were glad you felt comfortable throughout the process. Our goal is always to focus on getting your vehicle back on track while making the experience stress-free. We truly appreciate you taking the time to share your experience!
The first call was done professionally, and everything continued to be done in the same way up to the completion of the repair. I never was left without knowing what to expect, or what would happen next in the process.
Business response:
Dear *****,Thank you for your thoughtful review! Were glad to hear that from the very first call through the completion of your repair, everything felt professional and clear. Keeping our customers informed every step of the way is very important to us. We truly appreciate you sharing your experience!
This was my first claim with Eleras and I felt comfortable knowing that there is actual backup in case of anything going wrong.
Business response:
Dear ******,Thank you for the great review! Were happy to hear your first claim experience felt comfortable and secure. Providing dependable support is always our priority.
The customer service person I spoke with was very patient and respectful to me. This made a frustrating situation very easy to handle. Well done.
Business response:
Dear *****,Thank you so much for sharing your experience.Were very glad to hear that our customer service representative was patient and respectful during your interaction. We understand that some situations can be frustrating, and its important to us that every customer feels heard, valued, and supported.Your feedback means a great deal to our team, and we truly appreciate you taking the time to recognize their efforts. If you ever need assistance in the future, were always here to help.
I did not have to go out of my way to find out updates like has typically been my experience, since they updated me even without me having to ask. Thank you for Eleras for the positive experience.
Business response:
Dear ******.Thank you so much for your kind words and for taking the time to share your experience.Were especially glad to hear that our proactive updates made a difference for you. Keeping our customers informed without them having to chase down information is something we truly prioritize, so its wonderful to know that stood out.We appreciate your trust in Eleras and are grateful for the opportunity to serve you. If you ever need anything in the future, our team is always here to help.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.3 star rating with 811 reviews.
When is eleras group open?
eleras group is closed now. It will open at 10:00 a.m.