eleras group

abigail J 

on BBB

a year ago

To everyone: report to the *** at *************************** if you were duped by the letter.I am the owner of a new vehicle. I received a letter in the mail owners received a letter in the mail from "vehicle services division" that said "RESPONSE TO THIS NOTICE REQUESTED." It made me think this was from Honda.The letter gives the impression that I NEED to call the number or I will lose my car warranty. That's what I believed.Calling the number revealed this is Eleras group and not my manufacturer. It's extremely deceptive ... read more

Bruce B 

on BBB

a year ago

I receive mailers for vehicle protection plans and the company name is no where in the letter or the envelope. I called to find out who they are and ***** at Eleras said yes it was. I told him I was looking at the letter and it did not. He said he is the only working there and has been for a long time so he knows he's right.After insulting me he still wanted my vin #.Unscrupulous to not have a company name and address on solicitations. 

Dimitri P 

on BBB

a year ago

The scum of the Earth. They should all be in prison. 

MARTIN S 

on BBB

a year ago

ZERO stars! Scam POS garbage company trying to trick you out of money. How they are not all in jail is beyond me. Beware and stay away! 

Patricia P 

on BBB

a year ago

I am being harassed by this company! They have sent me postal mail about my Lexus stating my service contract is not activated. I called Lexus and they said my platinum service contract is activated with Lexus and to just ignore mail coming from Eleras Group ** license #********* do not know how ********************** got my address and info on my car. They need to STOP sending me mail constantly! Its harassment! 

Rachel B 

on BBB

a year ago

This company has sent me multiple letters stating :Our records indicate that you have not contacted us to have your vehicle service contract activated. We are informing you that if your factory warranty has expired, if you will be responsible for paying any repairs. However, if expire, you can still activate a service contract on your vehicle before its too late.It has all of their information and mine and seems legitimate to the untrained eye.I then proceeded to contact my Audi dealership that sold me my car. With a picture... read more

Dwight B 

on BBB

a year ago

Received a letter, called to have my name removed from mail. I asked to speak with a supervisor was told by representative he needed my customer **. I asked where the ** was located He responded with if you have called before you should know where th ** is located. He then got extremely rude telling me he did not like my attitude. ******* was extremely rude very unprofessional. I called back only to be hung up on twice, the third time I was connected with a supervisor. My car has less the **** miles on it, if I decided to do... read more

Jessica C 

on BBB

a year ago

If I could give zero stars, I would! I have been receiving multiple mailed correspondence from this company completely unsolicited. It would maybe not seem like a scam if they bothered to 1. Use my correct legal name. And 2. Used a car I even own! I get multiple weekly mailings about a car that I do not and have never owned. They even send checks which are obviously fake as well. Do not fall for this nonsense 

jon m 

on BBB

a year ago

They send predatory letters on pink paper claiming your warranty is expired on your vehicle to get you to give them your private information. A letter with no business name or address. They tried to deceive me into buying an extended warranty because my brand new trucks warranty was "expired" 1 month after I drove off the lot. They also sent a new letter claiming a vehicle I've never owned warranty is expiring now. On bright pink paper trying to trick people. The call people are even trained to mumble or lie to the spelling ... read more