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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
This company misrepresented the amount it would cost to extend my vehicle warranty. Now to cancel this ridiculous arrangement!In trying to contact this company, there have been no responses. I was able to contact the ************* who manages the accounts receivable and withdrew my automatic payment information. Thank you for bringing this to our attention. We sincerely apologize for any confusion or inconvenience you've experienced regarding your vehicle service plan.To cancel your policy and ensure a full refund, please co... read more
This company misrepresented the amount it would cost to extend my vehicle warranty. Now to cancel this ridiculous arrangement!In trying to contact this company, there have been no responses. I was able to contact the ************* who manages the accounts receivable and withdrew my automatic payment information.
Business response:
Thank you for bringing this to our attention. We sincerely apologize for any confusion or inconvenience you've experienced regarding your vehicle service plan.To cancel your policy and ensure a full refund, please contact our **************** team directly at ************. You are still within the 30-day grace ******* and we want to make sure this is resolved for you as quickly and smoothly as possible.We appreciate your feedback and regret any frustration caused.
I called to cancel my coverage plan with this company. They made it very difficult and kept asking for information about my new plan with another company after I kindly refused three times. It is unfortunate how passive aggressive the representative got as the call progressed. The representative meant to cancel my policy and hang up. No confirmation, no refund. When I asked about a refund (since I was still under my 30 day period) the representative actually insulted me saying that I was not counting the days since I started... read more
Business response:
To Whom It May Concern:Thank you for reaching out and sharing your experience. We sincerely apologize for the difficulty and frustration you encountered during your cancellation process.Were glad to hear that our billing and customer service representatives were able to assist you. Please know that your refund was processed on July 14th, and you should see the funds returned to your original payment method shortly, if not already.Again, we truly regret any inconvenience this situation may have caused and appreciate your pati... read more
The correct price of their insurance was never reveled to me clearly. The agent was very rude when I asked detailed questions and he by passed my questions. I finally got it cancelled but it wasnt easy. Beware of extra fees!
Business response:
To Whom It May Concern:Thank you for your feedback, and were sorry for the frustration you experienced. Ive verified that your account has been fully canceled, and we apologize for any confusion around the pricing and the lack of clarity in your communication with our agent.We take your concerns seriously and will address this internally to improve our service. If you have any further questions or need assistance, please feel free to reach out.
Eleras sent my grandmother coverage notices about her vehicle via mail. Her vehicle has 7k miles on it and 2 service contracts through her dealer which were purchased at the time she purchased her vehicle. She did not need this scam service contract that they charged her $159.00 for and planned to for another 2 years.
Business response:
To Whom It May Concern:First and foremost, we want to sincerely apologize for any confusion or frustration.We want to assure you that we are not a scam and that our intention is always to provide valuable coverage to our customers. It seems there may have been a misunderstanding regarding your grandmothers needs, and for that, we apologize.If your grandmother no longer wishes to continue with the policy, wed be happy to assist with canceling it and resolving any billing issues. We invite you to contact our customer service t... read more
These use fraud and deception to make you believe they are a 3rd party from a major car manufacturer. THEY ARE NOT! And to cancel coverage is beyond terrible! **************** is twice as bad!!!
Was scammed into a warranty and am unable to contact and cancel. Have lost hundreds of dollars.
Business response:
Thank you for sharing your feedback. We would like to clarify that, according to our records, your policy was successfully canceled on 6/11. No further charges will be applied to your account following the cancellation.If there are any outstanding concerns or issues related to your cancellation or payments, we encourage you to reach out to us directly. Were here to assist and ensure everything is fully resolved.Thank you again for your feedback, and we hope this clears up any confusion.
Run for the hills! Do not seek out this company for any form of vehicle coverage plan, They will charge you and make it very difficult to fulfill any claims you file. When I tried to cancel (because I already had coverage through my primary insurer for the same services) I spoke to three representatives, all of which who tried to stall me, wear me down or just block my simple request. The low value of the coverages combined with the very bad customer service makes for the perfect storm of a terrible company to partner with. ... read more
Business response:
Thank you for sharing your feedback. We are genuinely sorry to hear that your experience with us did not meet your expectations. We take your concerns seriously and want to address them.To clarify, our team is always here to assist with cancellations, and we aim to process them as quickly and seamlessly as possible. If you have not yet received confirmation of your cancellation or if you have any outstanding concerns, we invite you to contact us directly, and we will work to resolve the situation promptly.
Okay,I made a call earlier today on June 9, 2025. The call was to cancel my vehicle warranty plan which the agent at the end said it was cancelled and I would no longer be charged. However, to verify this is true I have requested a cancellation confirmation from Eleras Automotive Group. My question now is how long will the confirmation cancellation letter take to be mailed to me so, I know the company has fully cancelled my policy? My contract number is: *****************. Currently dealing with another dispute with another ... read more
Business response:
Thank you for your feedback. We would like to clarify the situation and ensure that all of your concerns are addressed.According to our records, your policy was successfully canceled on 5/21, and a refund was processed on the same day. On 6/11, you contacted us requesting a cancellation confirmation letter, and we promptly sent that confirmation via email to the address we have on file.We apologize for any confusion, and we can assure you that your policy was canceled as requested. If you did not receive the confirmation ema... read more
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2 star rating with 698 reviews.
When is eleras group open?
eleras group is open now. It will close at 7:00 p.m.