This profile has been claimed by the business owner or representative.
eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Although, it was a minor problem they took it seriously and ensured that it was addressed fully.
Business response:
Dear *******,Thank you for sharing your experience. We believe every concern matters, regardless of size, and were glad to hear that your issue was taken seriously and fully addressed. We appreciate your feedback and the opportunity to assist you.
It was the most flawless service experience that I have ever had. Well done, and thank you Eleras.
Business response:
Dear ******,Thank you for the wonderful feedback. Were honored to hear that your experience was flawless and truly appreciate your kind words. Providing exceptional service is our goal, and were grateful you took the time to share your experience. Thank you for choosing Eleras.
Throughout the start to finish there were no hiccups and it went smoothly.
Business response:
Dear *****,Thank you for your feedback. Were glad to hear that your experience went smoothly from start to finish without any hiccups. Providing a seamless process is important to us, and we appreciate you taking the time to share your experience.
They managed everything effectively, and never required them to have a ton of paperwork or follow ****
Business response:
Dear ******,Thank you for your feedback. Were pleased to hear the process was handled efficiently and that minimal paperwork or follow-up was required. Making things as simple and seamless as possible for our customers is important to us, and we appreciate you taking the time to share your experience.
When everything went wrong the customer care person I spoke with took their time to explain everything helpfully.
Business response:
Dear ****,Thank you for your feedback. Were glad our customer care team was able to guide you through a difficult situation and provide clear, helpful explanations. Taking the time to support our customers is very important to us, and we appreciate you sharing your experience.
The claim filing was not difficult and the towing and repair was well coordinated without me following up.
Business response:
Dear *****,Thank you for sharing your experience. Were glad to hear the claim filing process was straightforward and that the towing and repair were coordinated smoothly without the need for follow-up. Providing a hassle-free experience is important to us, and we appreciate your feedback.
The individual I spoke with made the process look and feel easy rather than difficult because they explained everything in a clear manner. It's refreshing to work with a company who makes things easy.
Business response:
Dear ***,Thank you for your kind words. Were glad our team was able to make the process clear and straightforward for you. Its always our goal to make things as easy as possible, and we appreciate your feedback.
They remained helpful and professional throughout and I did not feel frustrated and confused as I normally do in such circumstances.
Business response:
Dear *****,Thank you for your feedback. Were glad our team could provide helpful and professional support, making the process smoother and less confusing for you. We appreciate your trust in us.
There were no delays as I anticipated, and the approval was processed quickly and the repair dealt with without any additional things I needed to do on my part.
Business response:
Dear ******,Thank you for your feedback. Were glad to hear the approval and repair process was quick and smooth, and that it required no extra effort on your part. We appreciate your trust in our team.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.2 star rating with 787 reviews.
When is eleras group open?
eleras group is closed now. It will open tomorrow at 10:00 a.m.