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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
What I remember most is that nobody tried to upsell me on anything. I set a budget, told them what I needed, and they worked within that. Coverage started promptly after sign up. When I needed to ask a question about my plan a couple weeks later, the person who answered knew my account details immediately. Well-organized team.
Business response:
Dear *****,Thank you for your feedback. Were glad to hear your experience was straightforward and that our team worked within your budget without pressure. Its also great to know your questions were handled efficiently and with familiarity to your account. We appreciate your trust in Eleras and your kind words about our teams organization.
Eleras Group made the entire process of getting an auto service contract completely painless. The *** walked me through every option without any pressure whatsoever. Pricing was transparent no hidden fees, no surprise charges. I've dealt with warranty companies before that left me more confused than when I started, so this was a breath of fresh air. Highly recommend them to anyone protecting a vehicle they care about.
Business response:
Dear *****,Thank you for sharing your experience. Were glad to hear the process was clear and pressure-free, and that our team was able to walk you through your options with transparency. Providing straightforward pricing and a simple experience is important to us, and we appreciate your trust in Eleras Group and your recommendation.
Eleras called back after the repair to check that it was repaired. This was a different touch.
Business response:
Dear ******,Thanks for your feedback! Were glad the follow up call stood out and that everything was resolved. We appreciate you choosing us!
The *** scheduled the inspection and explained what the mechanic should provide. Once that was done the ***air moved forward.
Business response:
Dear ****,Thanks for your feedback! Were glad the inspection was clearly coordinated and the repair process moved forward smoothly. We appreciate you choosing us!
They were pleased with the turnaround time on the estimate. They were able to schedule the repair the next morning.
Business response:
Dear ****,Thanks for your feedback! Were glad the quick estimate and next day scheduling made the process easy. We appreciate you choosing us!
They sent a specialist to check the suspension, verified what was wrong, and then carried out the necessary part replacement.
Business response:
Dear ********,Thanks for your feedback! Were glad the inspection and repair process went smoothly and got everything resolved. We appreciate you choosing us!
The repair on my car was fairly complicated but the claim review was quicker than I thought. The repair shop was approved by day's end.
Business response:
Dear *****, Thank you for your feedback. Were glad to hear that, despite the complexity of the repair, the claim review was completed quickly and the repair shop was approved the same day. We appreciate you sharing your experience and are happy we could help make the process smoother than expected.
Contacted Eleras when the check engine light got to be too much. They worked with the repair shop.
Business response:
Dear *******, Thank you for your feedback. Were glad to hear that Eleras was able to coordinate with your repair shop and assist in addressing the issue with your vehicle. We appreciate you taking the time to share your experience.
My first experience with them was a steering problem. I was walked through what was needed and the repair went smoothly.
Business response:
Dear *******,Thanks for your feedback! Were glad your first experience was smooth and that everything was clearly explained. We appreciate you choosing us!
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.3 star rating with 811 reviews.
When is eleras group open?
eleras group is closed now. It will open at 10:00 a.m.