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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
They sent someone to diagnose the problem before work was begun. I was able to get an appointment right away and they started working on the repair immediately.
The shop called Eleras while I was waiting and they were able to authorize the repair in about 20 minutes. Pretty straightforward.
My mechanic submitted the repair request and Eleras approved the work the same afternoon. So I wasn't without my car all week.
I was pretty sure it would be a nightmare to get it approved but the representative explained everything to me. The shop told me they work with Eleras all the time.
I called Eleras when my transmission started playing up and the shop dealt with most of the claim. The claim was approved faster than I thought it would be.
Among many ************ Contract Companies, Eleras Group, LLC sets a different standard. Their plans are thoughtfully structured, and the support team is responsive and knowledgeable. They took the time to match a contract to my vehicles needs rather than offering a generic solution. That level of attention makes a real difference.
Business response:
Dear ******,Thank you for your kind words and for sharing your experience with Eleras Group, LLC.Were pleased to hear that you found our plans thoughtfully structured and our support team responsive and knowledgeable. Taking the time to understand each customers vehicle and specific needs is an important part of how we operate.Your feedback means a great deal to our team, and we appreciate the opportunity to have earned your trust.
If youre researching ************ Contract Companies, Eleras Group, LLC deserves serious consideration. They prioritize transparency, fair pricing, and dependable service. From consultation to finalizing the contract, everything felt organized and customer-focused. Its reassuring to work with a company that values long-term trust over short-term gains.
Business response:
Dear *****,Thank you for your thoughtful feedback regarding your experience with Eleras Group, LLC.We truly appreciate you taking the time to share your experience. Our goal is to provide clear information, fair pricing, and dependable service throughout the entire process, from the initial consultation through contract finalization and beyond.
Although my problem was minor, they did not take it lightly and ensured that it was resolved accordingly.
Business response:
Dear ******,Thank you for taking the time to share your feedback.Were glad to hear that, even though the issue was minor, you felt it was handled with the attention and care it deserved. Every concern is important to us, and we strive to ensure each matter is addressed thoroughly and professionally.We truly appreciate your trust and your positive comments about your experience.
They also arranged the repair shop with them so that I was not required to be the middle man, and this saved me a lot of stress.
Business response:
Dear ******,Thank you again for sharing your experience.Were especially glad to hear that coordinating directly with the repair facility helped reduce your stress. One of our goals is to make the claims process as smooth as possible by working directly with repair shops whenever we can, so our customers arent left acting as the middle person.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.2 star rating with 753 reviews.
When is eleras group open?
eleras group is open now. It will close at 7:00 p.m.