This profile has been claimed by the business owner or representative.
eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
The shop provided an estimate and Eleras asked a couple of questions and then signed off. Everything stayed on schedule.
Business response:
Dear ******, Thank you for your feedback. Were glad to hear the process was smooth and that everything stayed on schedule. Our goal is to review estimates efficiently and keep repairs moving with minimal disruption. We appreciate the opportunity to serve you.
The repair shop knew what was wrong when I called Eleras. Once the repair quote was sent approval was granted.
Business response:
Dear *******, Thank you for your feedback. Were glad to hear the process moved quickly and that approval was provided promptly after the repair quote was submitted. Our goal is to keep things efficient and straightforward for both customers and repair facilities. We appreciate the opportunity to serve you.
I thought the process would take a while but it didn't. The shop *** kept the shop posted.
Business response:
Dear ******, Thank you for your feedback. Were glad to hear the process was quicker than expected and that communication remained consistent throughout. Keeping repairs moving efficiently and keeping all parties informed is a priority for us. We appreciate the opportunity to serve you.
All it took was a phone call and a claim number to get started. Then the garage did most of the work.
Business response:
Dear ******,Thank you for sharing your experience. Were glad to hear the process was straightforward and that getting started with a claim was quick and easy. Its great to know the repair facility was able to handle the process smoothly for you. We appreciate your feedback.
I was pleasantly surprised at how things were claimed. I was informed of the process before the work began.
Business response:
Dear ******,Thank you for your feedback. Were glad to hear that the claims process met your expectations and that everything was clearly explained before the work began. Providing transparency and a smooth experience is important to us, and we appreciate you taking the time to share your experience.
My garage said they just needed approval before replacing the component. Eleras approved the estimate.
Business response:
Dear *****,Thank you for your feedback. Were glad the approval process was smooth and that the estimate was quickly authorized, allowing the repair to move forward efficiently. We appreciate you sharing your experience.
I know that car ***airs are always a bit tense but the explanation from the Eleras *** really helped.
Business response:
Dear ******,Thank you for your feedback. Were glad to hear that our representative was able to provide a clear explanation and help ease the stress of the repair process. We appreciate you taking the time to share your experience.
I appreciated they spoke to the service advisor. So I didn't need to be the go between the warranty and the garage.
Business response:
Dear *******,Thank you for your feedback. Were glad we could communicate directly with the service advisor and make the process easier for you, eliminating the need to act as a go between. We appreciate you sharing your experience.
The mechanic entered the diagnosis and Eleras' response was quicker than anticipated. Work began that afternoon.
Business response:
Dear *******,Thank you for sharing your experience. Were glad our response was quick and that the repair work could begin the same afternoon. We appreciate your feedback and are happy everything went smoothly.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.2 star rating with 787 reviews.
When is eleras group open?
eleras group is open now. It will close at 7:00 p.m.