This profile has been claimed by the business owner or representative.
eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
They phoned me when the car was repaired to ensure that the car was still performing well. And that is when I learned that they were not interested in closing a ticket only.
Business response:
Dear *****,Thank you for taking the time to share your experience.At Eleras, were not interested in simply closing tickets. We want to make sure the vehicle is performing well and that our customers feel fully taken care of even after the repair is complete. Following up helps us ensure everything is working as it should and gives our customers peace of mind.
The other company gave me a horrible experience before I transferred to Eleras. the comparison was night and day. Eleras kept their word.
Business response:
Dear ****,Thank you so much for sharing your experience. Were truly sorry to hear that you had such a difficult time before coming to Eleras, but were grateful you gave us the opportunity to earn your trust.If theres ever anything you need, were always here to help. Thank you again for choosing Eleras and for taking the time to share your feedback.
It is something rare that the way their people treat you. It is as though there is actual care and attention, and this makes a stressful situation less difficult.
Business response:
Dear *******, Thank you so much for your kind words. We truly appreciate you taking the time to share your experience. Our team works hard to treat every customer with care, respect, and attention. It means a great deal to hear that this made a positive difference for you.
I was not expecting the amount of transparency they possessed. I was informed of every step of the way as to what would occur next and what actually did occur.
Business response:
Dear *****, Thank you for sharing your experience. Transparency and clear communication are very important to us, so were glad to hear you felt informed every step of the way.
I was forced to plan a few more times and they accommodated that with no attitude. I got the impression that they were sincerely interested in assisting me, in ******* the claim.
Business response:
Dear *****,Thank you for taking the time to share your experience. We understand that scheduling changes can happen, and were glad our team was able to accommodate your needs. Our goal is always to be helpful, respectful, and focused on moving each claim forward as efficiently as possible. We appreciate your feedback and the opportunity to assist you.
It was not a big problem, but they still took it into consideration and made sure that I did not feel neglected because it was not that serious.
Business response:
Dear *****,Thank you for your feedback. Even when an issue is not urgent, we believe every customer deserves attention and care. Were glad our team made sure you felt supported throughout the process and appreciate the opportunity to assist you.
The garage man told me that he prefers to work with Eleras since they do not complicate things. That provided me with a much greater trust in them.
Business response:
Dear Ariana,Thank you for sharing your experience. Were pleased to hear that the repair facility found our process straightforward, and we appreciate your trust in Eleras. Providing a smooth and reliable claims experience is always our goal.
They assisted in arranging a repair of my AC, everything was granted without hassle and they even made a follow-up call. That is something very few companies do nowadays.
Business response:
Dear *****,Thank you for your review. Were glad we could assist with your AC repair and provide a follow-upensuring a smooth, hassle-free experience is always our goal. We appreciate you sharing your feedback.
This was my first experience with this sort of coverage and I figured that it would be difficult to use. However, I was able to comprehend the entire process.
Business response:
Dear ******,Thank you for your feedback. Were glad to hear the process was clear and easy to understand, especially for your first experience with this type of coverage. We appreciate you taking the time to share.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.2 star rating with 753 reviews.
When is eleras group open?
eleras group is open now. It will close at 7:00 p.m.