eleras group

Alyssa E 

on BBB

2 years ago

It seems to me that everyone who is responded has not complaining they didn't get what they bought instead they're complaining that the sales people were aggressive. I'm wondering what world they live in that sales people are not aggressive. Instead of doing their leg work and investigating and researching what a service contract is versus a warranty they want to complain because they didn't understand. It is not the salesperson's job to do that it is the consumer's job. They don't call you you call them which gives you ampl... read more

J. D. 

on BBB

2 years ago

Eleras group sent me a letter saying my warranty expired... I have 8,000 miles on a 2022. Then they said that they were the company that we signed with when we bought the vehicle. It is a full on scam. 

Jules A 

on BBB

2 years ago

This is clearly a scam. I called and got connected to someone who was really rude, talked really fast and was trying to get over on me. I asked why the person was quoting me a price when I already have a warranty. He got really condescending and rude with me when I started asking questions about how it worked. I didn't feel like being treated rudely when I'm calling THEM and they are clearly trying to sell ME something. Why would you be rude? It makes no sense. It set me whole mood off. The next few days later, I reached out... read more

Letty G 

on BBB

2 years ago

Definite SCAM artists. They need to be prosecuted for misleading the public with their "Vehicle Services Division" letters. They have small offices throughout the US so it makes it harder to have a state attorney general take them on. People like this make it their life effort to operate in the grey area of law. My message to them would be to get a legitimate career that benefits the public before it is too late. 

Gary B 

on BBB

2 years ago

Eleras Group sent me a letter saying my automobile warranty had expired. This is false advertising!!! I own a 2020 Audi Q8 which has 18 months left on the original factory warranty. This Company should not be allowed to remain in business!!!!! I am 70 years old, I don't appreciate their attempting to sell me something I don't need. 

bria c 

on BBB

2 years ago

HORRIBLE AF! Found out this company is a scam. Whatever you do don't do any business with them & call to dispute any payment you gave them. They will keep harassing you for you payments and they stop contacting me. Please dont fall for anything they say. Check with your dealership regarding them. Lying stating they do business with Eldorado chevy COMPETLEY LIARS! 

Hunter W 

on BBB

2 years ago

If you ain't a trained WWE fighter, you will be after wrestling with these folks over the phone because ****. You come up better fighting a **** psych patient with dementia because these folks are just like them. Looking at these comments, and google reviews, they're lying to everyone saying they're part of a certain car brand when really it's a 3rd party system. Then you confront them about the lies, they become really aggressive. Claim they're better than any other car warranty when they're actually nobody. The fact this c... read more

M. C. 

on BBB

2 years ago

Horrible liars!!! I had this company for a few months. I decided to cancel and go with a different company. I called Elaras they assured I would get the balance of my monies I had already paid after pro-rating. I was told it would take 60 business days to go thru the process. That was October 25, 2022 and today is March 11, 2023. I keep getting the run around each time I call. I'm not sure the balance I am owed . I'm thinking at least one thousand dollars at minimum! I am a widow and desperately need your help in this matter... read more

Mary C 

on BBB

2 years ago

Horrible liars!!! I had this company for a few months. I decided to cancel and go with a different company. I called Elaras they assured I would get the balance of my monies I had already paid after pro-rating. I was told it would take 60 business days to go thru the process. That was October 25, 2022 and today is March 11, 2023. I keep getting the run around each time I call. I'm not sure the balance I am owed . I'm thinking at least one thousand dollars at minimum! I am a widow and desperately need your help in this matter... read more