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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Review: Extremely Dissatisfied - Predatory Tactics and ***************************** Name: ********************** (also known as Eleras Automotive Group/Eleras LLC)Issues: Fraudulent representation, failure to cancel, refusal of refund, aggressive/unprofessional customer service, unauthorized bank ***************** Amount in Dispute: $660.00 ******************************* is a total scam and should be avoided at all costs. I have had a nightmare experience trying to cancel a vehicle service contract. Despite requesting canc... read more
Business response:
Dear ********,We regret any frustration this situation has caused.Our records indicate that the referenced policy has been canceled and all payments associated with the account have been reversed. Please note that cancellation requests were received and processed in accordance with the terms of the service contract, and no further billing activity remains on this account.We take all customer concerns seriously, including feedback regarding service interactions, and we will review the concerns raised internally.If there are a... read more
I have received a letter with no letterhead, no business name on it, and it states very clearly that their records indicate that we have not contacted us regarding the vehicle service contract on your vehicle. First of all, I do not have a vehicle service contract with them, second the only way I know who this is is to call them. Predatory and deceptive. Further down in the letter it states, this may be our only attempt to contact you about activating your vehicle service contract. Again, I have no vehicle service contract w... read more
Business response:
Dear *****,We appreciate the opportunity to respond and take concerns like this seriously.We want to clarify that we are not claiming the recipient has an existing vehicle service contract with our company. Our mailings are solicitations for optional coverage and are not bills or notices of existing policies. The statements in the letter are intended to explain the process for considering enrollment and do not imply that coverage is currently in place.We have confirmed that the recipients information has been removed from ou... read more
If I could leave 0 stars I would! They sent a letter to my elderly mother with the words "Time Sensitive" on the top in big red letters. She called them and asked what they were and if they were her insurance company and they said yes, we need to set you up with a contract. She agreed and gave them her credit card into over. They set a fixed income senior citizen up on a reoccurring monthly charge of $169. This isn't the worst though. When my mom and I called them to cancel ******* was extremely rude. Taked over both of us a... read more
If only I could leave a 0. This is scam. Letter from what it looks like Tesla. I recently purchased a vehicle with ***** so I always get mail. Nowhere does it say Eleras automotive group. I called they had my information. They said I didnt buy the warranty when I purchased the car and they are teslas warranty. They said it was 192 for warranty 2 years and 5 years free. **** my card info thinking its teslas warranty company. Card declined by ****. Called bank and they said numerous ***orts of issues to merchant so it didnt go... read more
I was hung up on twice yesterday, on March 16, 2026, I was talking with a young man about the pricing of a warranty for my car, and this first nice young man handed me over to **** who jumped in on the conversation in upper management, and as he was giving me more options I was explaining I am a senior and on Social Security and a part time job, the monthly was out of my range and as I was saying that, I was hung up on, I called back and the person who answered the phone clearly recognizing my number hung up on me as well. H... read more
Business response:
We sincerely apologize for your experience and the way your calls were handled. That is not the level of service we expect, and we take your feedback very seriously.We understand how frustrating this must have been, especially when you were trying to discuss options that fit your budget. Being disconnected in that manner is unacceptable, and we will be addressing this internally with our team.We would appreciate the opportunity to make this right. If you are open to it, please contact us at ************.
Since purchasing a brand new 2025 car, I had been receiving many deceptively urgent notice in my mailbox asking for a return call before terms expires. The experience with the agent was stressful as they pushed for a quick transaction and used fearmongering sales tactic. Then, the unacceptable thing is the endless logistic roadblocks when trying to cancel the subscription. Even when I clearly state I want to cancel on the subscription, every agent would try to dissuade my decision and waste my time on the phone, or tell me t... read more
Business response:
To Whom It May Concern:Were sorry to hear about this experience and regret any frustration caused. We take concerns about our communications and cancellation process seriously. Unfortunately, without being able to locate an account, were unable to review or address the specific situation described.We encourage the reviewer to contact our customer care team directly with their account information so we can look into this matter and confirm the status of any cancellation request. We remain committed to resolving concerns when ... read more
Id like to start off by saying I wish I could leave zero stars .I spoke to ****** ****** the floor manager when they said **** ***** the sales director was not there to deal with a false advertisement for my mom and all they did was lie lie lie. First of all biggest scam company to ever be out there I dont even know how they are still In Business I pray for their down fall. They target the elderly and pray on them only pitching one time payments then come to find out there are 24. They took my moms money who has Alzheimers a... read more
Business response:
Dear ***,Thank you for reaching out. We take all concerns seriously; however, without the customers full name or contract number, we are unable to locate or review the account referenced.We categorically deny that our company is a scam or that we target the elderly. All customers must review and agree to the full terms of the contract prior to enrollment.We encourage you to contact our *************************** directly so we may look into this matter and assist appropriately.
For 2 years now we have been getting calls and mail from Eleras, for a car we have never owned, from a brand we would never buy. At this point it has become harassment.
Business response:
Dear *****,We sincerely apologize for the frustration and inconvenience this situation has caused. We understand how upsetting it can be to receive repeated communications for a vehicle you do not own, and we regret any distress this has caused.We obtain consumer information from a variety of sources, including but not limited to public and freely available records and databases, online form submissions, web advertisements, and referral partners. Please note that our company does not make outbound phone calls.If you would li... read more
Extremely predatory Received different letters seeming urgent from my dealership supposedly, I called and got this company which was surprising because their name wasn't on any of the letters they had sent. When I gave them my "case number" they couldn't find any information on me. In the time the girl was doing that I ******* the name of the company and found all these reviews. When I started asking questions the girl got upset and rude. Knowing that their public image is this bad you'd think they'd try a different tactic.I... read more
Business response:
Dear ******,We take concerns about our communications and customer interactions very seriously. At this time, we are unable to locate an account or policy associated with the information provided. Without the customers full name and policy number, we cannot access or review any records.To allow us to investigate this matter and address any concerns, we ask that the customer or an authorized representative contact our **************** team directly at ************.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.2 star rating with 753 reviews.
When is eleras group open?
eleras group is open now. It will close at 7:00 p.m.