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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
They posed as my dealership regarding my warranty/service contract. The document I received twice in the mail stated I needed to register otherwise my warranty/coverage would expire. I received packet in the mail and realized it was scam and not my dealership. I already have the coverage I need and not whatever this company can offer. I tried to cancel but they were very rude to me on the phone and left me on hold in my attempt to cancel. Their packet states I can call and cancel at any time. (clearly not). Now they are sayi... read more
Business response:
To Whom It May Concern:Thank you for bringing your concerns to our attention regarding your experience with our business. We strive for transparency and honesty in all our interactions. We assure you that we do not engage in any fraudulent or deceptive practices. I am not finding a file for you with the info that I have. Please give customer service a call at ************ and they will be more than happy to help. Thank you.
Do not do service with them They would lie to you just to take your money !!!!! I been paying them for for them just to deny your claim!!!! They are scammers!!!!!!!!!! I repeat Scammers!!!!!
Company would not let me cancel my coverage warranty. He argued and berated me for even considering cancellation. Stalled with the excuse that the computer system was updating my request even though I was on the phone with him for 20 minutes. All he did was argue and refused to cancel my request.
This is a complete scam, they tried to run my card three times to take my money. I called to see who this company was and what the charge was for a man by the name of ****** answered and was so unprofessional asking if I was dressing up for Halloween, just steering away from my questions, and then disconnected the call. They didn't want to speak or tell me what this charge was for.
I called this company several times to ask to stop calling and mailing their threatening letters to me to sign up for additional coverage on my vechicle. I also asked to speak with ***** ****** the program coordinator and is constantly being told hes not available and then hung up on. I would never do business with this company due to rude and poor customer service.
Business response:
To Whom It May Concern:3rd party agencies that sell our policies obtain information from a variety of sources, including but not limited to, public and freely available records and databases, online form submissions, web advertisements, and referral partners. I have confirmed that you have been removed from our list per your request. We apologize if this caused you any inconvenience. Thank you and have a great day.
The worst policy ever ive seen not recommended thieves ditting behind the desk they dont cover anything !
Business response:
To Whom It May Concern:Thank you for sharing your feedback with us. We're sorry to hear that you were dissatisfied with your experience. Our records indicate that you were trying to file a claim while still in the waiting period. We apologize for the inconvenience but our policies do not cover pre existing conditions.
They are scammers! They dont hold up there end of the bargain when its time! Theyll send you in a loop for hours. When you start asking questions with customer service its like they get a brain fog and dont know what to say or do. Ive been making payments and My car needed repairs and moral of the story it never happened! I was scammed.
Business response:
To Whom It May Concern:Thank you for sharing your feedback with us. We're sorry to hear that you were dissatisfied with your experience.Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. Our records indicate you called in with questions about a claim and they gave you the admins phone number.We apologize for any inconvenience this has caused you.Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future... read more
Yes I to was trying to cancel my account and they kept on an on just give it 30 days then I read the reviews saying when u tell them to cancel it they don't until u are charged next month so I just canceled my account BAD BUSINESS
Letter came in the mail about the warranty on my car was going to expire and that they were with the dealership where my car was purchased. Called this company and the amount agreed upon was not honored and the payment was *************** refuses to cancel this policy so I've had to freeze my banking card and dispute the charges. The past week this company has tried several times to push payment that is almost triple the amount.I want my name removed and so called policy cancelled!
Business response:
To Whom It May Concern:Thank you for bringing your concerns to our attention regarding your experience with our business. We do have a cancellation policy and need for you to call customer service to cancel. They will help you with that. Please call ************. Thank you.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2 star rating with 698 reviews.
When is eleras group open?
eleras group is open now. It will close at 7:00 p.m.