eleras group

Karen R. 

on BBB

2 years ago

SCAM Stay far away from this company! Turn around and run. I’m assisting my elderly parents who were paying $308.00 per MONTH for a car they got rid of two years ago! They thought they were going to lose their coverage, 

Merimawnie S 

on BBB

2 years ago

This is the by far the worst company I have ever came across… Fake dealership post card with FALSE INFO and failed to tell me it’s 149.00 a month after realizing that once I received my package. They made it sound like it’s a one time payment. When I called customer service to cancel and told him what had happened he made it sound like it was my fault for not realizing t wasn’t a one time payment if it sounded to good to be true… If they can’t be up front with you IT’S A RED FLAG!!!! Then trying to cancel it turned into a 20... read more

John G 

on BBB

2 years ago

Postcard mailers designed to look like it came from Toyota so the owners will believe that they are going to loose their already paid for service contract will become null and void if you don't respond to the postcard. 

Kirshod H 

on BBB

2 years ago

Poor customer service, very combative and confrontational about cancellation. Please review there google review’s before going with this company 

Garry F 

on BBB

2 years ago

According to the wording on the mailer that was posted to us, my wife was under the impression that this was a genuine Kia service contract. I looked them up online, and found out it is a scam. I spoke to the most argumentative person it has ever been my misfortune to talk to whilst trying to cancel, and he was very rude. Please cancel the contract that you have scammed us out of! It is a disgrace that company's like this are able to operate. 

Jim R 

on BBB

2 years ago

Spoke to a Sr. rep who said they were a marijuana and fentanyl user. YIKES X100 

Jared P. 

on BBB

2 years ago

When this scammer called, they answered with a completely different name than their caller ID. They then insisted to speak with my mother saying that I was the "secondary number." There's only one problem with this. She didn't even know who they were. I immediately called back just to call them out on their bull and THEN they answered by "Eleras Automotive Group." I immediately called them out, calmly telling them how suspicious it was, and the woman on the line immediately became angry. She began to rant and I just slowly t... read more

A. W. 

on BBB

2 years ago

I had to do multiple complaints with various regulatory agencies regarding the continual communication with a family member who is on the Do Not Call Registry and the DMAChoices list to not receive marketing mail. I would like a copy of the DNC policy which should be readily available for public consumption. Several of the business responses say they obtain information from public records, data bases, etc. which tells me they should be accessing the Do Not Call registry and consumer requests to not be contacted which does no... read more

Amy W 

on BBB

2 years ago

I had to do multiple complaints with various regulatory agencies regarding the continual communication with a family member who is on the Do Not Call Registry and the DMAChoices list to not receive marketing mail. I would like a copy of the DNC policy which should be readily available for public consumption. Several of the business responses say they obtain information from public records, data bases, etc. which tells me they should be accessing the Do Not Call registry and consumer requests to not be contacted which does no... read more