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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
This is a scam, they called stating they were ******** they are not. I specifically asked what this was. One time fee from ******** On a new vehicle. Be aware, scam
Business response:
Hello ****,I want to assure you The Eleras Group is not a scam. We do not make outbound calls. Per the notes you called in and spoke to our agent. They discussed the coverage with you. You asked if we work with ******** we do and many other dealerships as well. If you would like to discuss this further, please call our customer service department @ ************. We are sorry for any inconvenience.Thank you.
Zero stars. They started off by sending a predatory letter that matched some of the information on my actual warranty but advised that I hadn't activated my warranty yet and needed to do so before an arbitrary deadline. After getting scammed into taking out a 2nd auto warranty, I tried to cancel over the phone but they kept pushing me to keep my policy with them. When I received my contract in the mail, I followed the instructions listed in the contract to cancel within 30 days to receive my full refund. I contacted customer... read more
Business response:
Hello ******:It seems there was a misunderstanding when you spoke with our customer service representative.All calls are recorded for quality assurance and we would like to review this call and see what happened on the call. Please call our customer service manager @ ************ and he will gladly assist you.Our hours of operartion are M-F 8AM-5PM, CST.Thank you.
We installed equipment for them at their office and can't get paid - Do not do business with these folks.
This business is a scam and they falsely claim to be accredited by the BBB
Business response:
Hi *******,At The Eleras Group, we take pride in offering transparent and legitimate services to our customers. We understand your frustration, but we assure you that your perception does not align with our business practices.Thank you and have a great day.
0 stars. Predatory, misleading, scam. Scum of the earth company. If I was elderly I probably wouldve been fooled by their tactics. Telling you you have X amount of time to call them and its a final notice. Very bottom of letter in light grey print it says its an advertisement, theyre very clearly trying to fool innocent people and take advantage of the elderly/vulnerable people who believe their letter is legitimate/official. Stay away. Very far away. This company should be banned from existence but they continue to prey on ... read more
Business response:
<p>To Whom This May ***************** obtain consumer information froma variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.</p><p>Your name has been removed from our mailing campaign.</p><p>We are sorry for any inconvenience.</p>
Straight up scam designed to steal money from innocent consumers
Business response:
Hello Don-At *** Eleras Group, we take pride in offering transparent and legitimate services to our customers. We understand your frustration, but we assure you that your perception does not align with our business practices.Thank you and have a great day.
Zero Star. $250 a month until **** for insurance on car repairs! The "notice" does not identify the sender. The "notice" has the appearance of an official document from ****** The agent told my wife that she did not need to talk to her husband about such a purchase of insurance because he was "sure she was smart enough to make a decision on your ********** away from these people. This is a marginally legal business.
Business response:
Thank you for sharing your concerns about our company, Eleras Group. We are sorry to hear that you had a negative experience. However, we would like to clarify that we do not operate in the manner you described. We genuinely value your feedback and would appreciate the opportunity to address your concerns directly. Please reach out to us at ************, so we can discuss your experience further and work towards a resolution.Thank you.
I purchased a warranty yesterday (11/28/23) on my *** via of a down payment on my credit card through this company. I decided to use CC instead of debit, just in case. Their name was not on the mailer, so I didnt know who they were until I saw the email they sent after the purchase. Then I read reviews. I phoned this morning to cancel. I hated to do this, but I decided to tell them that I was going to get a new car instead. When I called the number on the mailer, the lady told me, well you need to keep the warranty, but I gu... read more
Business response:
Hi ***-Thank you for addressing your concerns about our company, Eleras Group. We are sorry to hear that you had a negative experience. However, we would like to clarify that we do not operate in the manner you described. We genuinely value your feedback and would appreciate the opportunity to address your concerns directly. Please reach out to yo us at ************, so that we can discuss your experience further and work towards a resolution. This account has been canceled effective on 11/28/2023.The down payment has been i... read more
We received a letter that was very verbose and misleading. It would seem to imply that our warranty was going to expire on the brand new *** we purchased in 9/2023. It claimed we had to "activate" our warranty as if it were ordered but not activated. We did purchase an extended warranty with the dealer so thought it may be related to that, but ***** (if I recall correctly), informed me they are a different service provider and that the services we have are not reliable and are in business for 2-3 years. When they go out of b... read more
Business response:
To Whom This May ************* you for taking the time to provide us with your feedback. We are sorry to hear about your negative experience with our sales agent. This is certainly not the level of service that we strive to provide.We apologize for any condescending or demeaning attitude you encountered while speaking with our sales agent. This behavior is completely unacceptable and does not reflect the standards we hold ourselves to. We would like to assure you that your concerns have been taken seriously, and we will be a... read more
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 1.8 star rating with 660 reviews.
When is eleras group open?
eleras group is closed now. It will open tomorrow at 8:00 a.m.