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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I tried to call and cancel the contract but was left on hold and then eventually hung up! I need this cancelled immediately!
Business response:
To Whom It May Concern:We apologize that you were on hold on. We do our best to answer calls in the order they are received. We do need you to call back to get your policy canceled because there is more information they need in order to do so. Thank you.
This group sends out official looking info about your car needing a service contract that looks official & my 96 year old mother paid them thinking it was from the dealer they have their car leased through. When I called the company to have the coverage stopped, the man speaking with me was sarcastic & rude. Asking if my parents wanted the contract stopped or me. He then began telling me I was interrupting him & being disrespectful. I hung up & will deal with the credit card company fraud department. I really don't want to l... read more
This company stole my information, sent me a fraud mail and told me my car warranty is expired, asked me to call for their warranty service.
Deceiving letters in the mail and request information over the phone. Luckily, I asked a lot of questions before offering my private info. One of the things I did was call my deal shop to confirm the company name given over the phone. They were not familiar with the name.Please ask questions before you give any personal information. It does not seem safe.
This company had me thinking my warranty was about to expire and when I called my actual dealership were I purchased the car they had no idea what I was talking about and said my warranty wasnt about to expire ! I also was told I would be pay 275 and now Im receiving a bill for ***** that I wasnt aware of they never told me I would be paying this price other wise I wouldnt have fell for it and also charged my card twice when taking the money ! Im very upset
I made a mistake and turns out that I don't need this coverage. I kept getting letters from them and thought they were affiliated with the dealership where I bought my new car in October and that it was something I had to do. I already have a 6-7 year warranty on the car and I also have car insurance. Again, I must emphasize that the letters I was receiving I thought was official correspondence and was something I needed to do. Upon closer investigation, it turns out that it wasn't. When I called the customer service number ... read more
This company is a complete scam that will pose as your car company. I received a legitimate-looking letter in the mail that claimed they were from ****** and that I needed to give them a call to maintain my current warranty. After calling them, they quickly rope you into paying for their coverage and do not state the company name until after they receive your payment information. Luckily then I got a bad feeling and told them I no longer wanted to go through with the policy. This is sickening that they somehow received my ad... read more
Eleras Automotive Group Letter from them said I had not activated my extended warranty on my 2024 GMC with 1750 miles even though I have full coverage on it now. Luckily I found out right after I purchased it and closed the credit card account before they had a chance to get it approved. The letter had GMC all over it and also had my vin number of my truck! They are total scammers and should be shut down and brought up on charges for targeting the elderly people!!
Business response:
To Whom It May ***************** can assure you that we are a legitimate company.The letter you received is an offer to get your vehicle covered with a vehicle service contract. I can also assure you that we do not engage in any fraudulent or deceptive practices. If you would like to have your name removed from the list please call the number provided on the letter and we will more than happy to take care of that. Thank you.
These people contacted me stating the warranty on my 2023 ******* would be soon running out and I needed to get extended warranty which I did immediately. I have been with them since Dec. 2023 continuing to make monthly payments. I called ******* on 7/26/24 and was told I have five years or ****** miles coverage and ten years or ******* miles power train coverage. I called to cancel this extended warranty the people I spoke with kept saying to me, " you've paid over $1000.00, we would hate to have you lose your money. When I... read more
Business response:
To Whom It May ***************** apologize for any confusion or miscommunication that *** have occurred.The letter you received is an offer to get your vehicle covered with a vehicle service contract. I have confirmed that your policy was canceled on 7/26 and you will be receiving the pro rated refund. If you have any further questions please do not hesitate to call. Thank you and have a great day.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2 star rating with 698 reviews.
When is eleras group open?
eleras group is open now. It will close at 7:00 p.m.