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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I want tobfile a complaint this company is a ripoff, and they want cancel your policy. I'm filing a lawsuit with this company. I called to cancel November 20, 2023 and twice I was hung up on. The employee **** told me I was making a big mistake with leaving them and I didnt know what I was doing and that switching from them to my new group was stupid on my part. I'm very upset with these people. I just wanted to cancel this policy and they was very angry with me including the so called ***************************. I got tran... read more
Business response:
To Whom This May *********** calls are recorded for quality assurance. We take your concerns seriously and would like to address them. We understand that canceling a plan can be a difficult decision, and we apologize if you felt harassed during this process. It is the representatives job to get to the reason why a customer wants to cancel so we can better serve other consumers.We will have this call reviewed and sent to the proper department to have this addressed. We want our customers to be heard and not harassed. We will ... read more
This company is a scam and I dont understand how its legal for them to say that theyll cover any automotive repairs and then after they get your money, they send you a document that states that they wont pay for literally anything. From glass to light bulbs to exhaust system to sales tax, its clearly listed that they will not pay for or reimburse you for. AND THEN theres 3 pages of things they also wont pay for, in bold. How is this legal to blatantly lie to people to turn them into customers, and then give them a hard time ... read more
Business response:
To Whom This May ********** are sorry to hear you were not satisfied with the coverage provided for your vehicle. When it comes to claims on vehicles every claim is different. We do not approve nor deny the claims. That comes from the administrator of the policy. We do not show where a claim was ever filed.I can assure you the account has been canceled effective 11/12/2023.Once again we apologize for any inconvenience.Thank you.
I had my name taken off their list maybe four or five times. Still getting mailers and when I call to make sure they do it correctly I am treated extremely poorly, hung up on, and it turns into a yelling match.
Business response:
Hello ****-I was able to confirm that you have been removed from our mailing list. I know other companies have similar mailers and it could be the advertisements you are receiving are from other companies.I want to assure you, your name has been removed from our mailing list.
This is a scam and sending letters to my home about vehicles that no one in my home has never owned or even heard of these people need to be stopped immediately shut them down ASAP it is annoying and a waste of paper
Business response:
Hi *****,we obtain consumer information froma avariety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners. If you call our customer service department @ ************ they will gladly assist you with removing your name from our mailing list.Thank you
Received a deceptive letter telling me I did start my service contract. Made to look like its from dealership. How can a brand new car have its factory warranty expired, How can I have a customer Id with a company I never talked to, just scammers looking through purchase records.
Business response:
<p>To Whom This May ***************** obtain information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.</p><p>If you would like your name removed from our mailing campaign, please call our customer service department M-F ******* and they will gladly assist you with removing your name.</p><p>We are sorry for any inconvenience.</p><p>Thank you.</p>
Intentionally misleading company, basing their advertising on threat, awe and fear!What a shame!
Business response:
<p>Hello-</p><p>We obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.</p><p>If you call our customer service department @ ************, they will gladly assist you with removing your name from our mailing campaign.</p><p>We are sorry for any inconvenience.</p>
A big old Scam and I'm finding out that it is easier to get into ************* than getting someone to respond rather thru email or phone. I've sent emails after emails following the prompts of cancelling the service, but NO acknowledgement of receiving my email. When I call and try to cancel, I get more options of either lowering payments or some of the ** instead of canceling my service and saving each one of us a headache. All i wanted was to cancel my service, is that so hard too do?I get constant calls from them, but no... read more
Business response:
To Whom This May ********* want to assure you Eleras Group is not a scam, we do not engage in any fraudulent activities. This account has been canceled.We are sorry for any inconvenience.
I received a letter from them about my car warranty. There was no company name in the letter. I called twice to inquire why and the first person hung up on me and the second person told me the name but wouldn't explain why it wasn't noted in the letter. I told him they were nothing but a scam and to remove me from their mailing list
Business response:
Hello-we obtain consumer information from a variety of sources, including but not limited to,public and freely available records and data bases, online form submissions, web advertisements, and referral partners. Your name has been removed from our mailing list.We apologize if this has caused you any inconvenience.Thank you!
Company is a scammer. They send letters to seniors to prey on their vulnerabilities. The letter tries to scare them into acting hastily and fall into a trap. Thank god my mother was smart enough. SHAME ON THEM!!
Business response:
<p>To Whom This May ***************** The Eleras Group, we strive for transparency and honesty in all our interactions. We assure you that we do not engage in any fraudulent or deceptive practices.</p><p>If your mother calls in with the ** number our customer service department will gladly remove her name from our mailing campaign.</p><p>We apologize for any inconvenience.</p><p>Thank you.</p>
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 1.8 star rating with 660 reviews.
When is eleras group open?
eleras group is closed now. It will open tomorrow at 8:00 a.m.