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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I was a little hesitant at first because of the multiple flyers I received in the mail saying final notice so I finally gave them a call. Im so glad I did- I purchased an extended warranty for my vehicle thats already come in handy.
Business response:
Thank you for the great feedback. We greatly appreciate doing business with you and we are very pleased to hear that we are providing you adequate service. If you have any additional questions or concerns please contact us at ************.
Excellent customer service! They are always extremely friendly even when situations arent always pleasant. They do everything they can to meet customers expectations.
Business response:
Thank you for the great feedback. We greatly appreciate doing business with you and we are very pleased to hear that we are providing you adequate service. If you have any additional questions or concerns please contact us at ************.
I was nervous to use this company at first but they are the furthest thing from a scam. I purchased from them and wanted to cancel a few months later and was able to do so with no hassle at all. They made me feel confident in my purchase and was there the entire time.
Business response:
Thank you for the great feedback. We greatly appreciate doing business with you and we are very pleased to hear that we are providing you adequate service. If you have any additional questions or concerns please contact us at *************
I was nervous to use this company at first but they are the furthest thing from a scam. I purchased from them and wanted to cancel a few months later and was able to do so with no hassle at all. They made me feel confident in my purchase and was there the entire time.
Business response:
Thank you for the great feedback. We greatly appreciate doing business with you and we are very pleased to hear that we are providing you adequate service. If you have any additional questions or concerns please contact us at ************.
When I purchased my policy, customer service was exceptionally clear about what I was buying. They took time to answer all of my questions and to make sure I was properly taken care of. This team is very knowledgeable of their products and always friendly. Anytime I have to call about my service I get excellent customer service from the representatives. I am satisfied with my purchase and glad I came across Eleras.
Business response:
Thank you for the great feedback. We greatly appreciate doing business with you and we are very pleased to hear that we are providing you adequate service. If you have any additional questions or concerns please contact us at ************.
This company is a third party that sells warranties for your vehicle. I am glad I ran across them as the warranty I purchased came in handy. When it was time for me to use what I purchased they never failed to provide for me and walked me through every step of the way. **************** was very helpful and answered all questions that I had during this process. I am very happy that I purchased this warranty and will continue to carry it for my vehicle.
Business response:
Thank you for the positive review. We are very happy that we have been able to provide you with efficient service. If you have any questions or concerns in the future do not hesitate to contact us at ************. Than you for your appreciated business.
I received a scam via **** claiming I hadn't contacted them about my vehicle service contract and by neglecting to activate my coverage I'm liable for all repairs. I do not have a vehicle service contract. I also had to scour the letter to find the name of the company (in small letters at the very bottom of the paper) I saw the same scam went to ***** owners reported on this site. Letter was signed ******* *****. This is the biggest scam I've received in a long time.
Business response:
Thank you for sharing your concerns. We are sorry to hear that our mailing caused frustration. Our company is a legitimate provider of vehicle service contracts, and our mailings are advertisements intended to inform consumers of available coverage options. They are not intended to indicate that a recipient currently has a vehicle service contract with us.
I called to cancel my coverage for personal reasons and the first associate wanted to know why I wanted to cancel and what negative info was shared with me that makes new want to cancel then she transferred be to another Associate that drilled me as well. I thought at got off on a good start talking about the ************ Shores then she sent me a copy of my policy & was explaining the coverage but then when I started asking questions gif my understanding things went left and she cut me off and ready to shut the conversation... read more
Business response:
To Whom It May Concern: Thank you for sharing your feedback. We are sorry to hear that your cancellation experience did not meet your expectations. Our team may ask questions when a customer requests cancellation so we can better understand their concerns and ensure they have all the information needed to make an informed decision. However, we never want any customer to feel disrespected or unheard during those conversations. We take your comments seriously and will share your feedback with management for review. We apprecia... read more
Got letter stating that I had a warranty on a car that I do not own and asked if they can give me some information on how they were able to obtain this information. They put me on hold and then hung up on me. I called back the representative told me he updated my information and then hung up on me to have a nice day. I called back trying to see if they can tell me how they were able to obtain this information with my name and my address and he said that he updated it to have a nice day and hung up on me. First of all very un... read more
Business response:
Hello, Thank you for bringing this matter to our attention. We apologize if your experience with our customer service team did not meet your expectations. The information used for our mailings is obtained from third-party data providers and publicly available sources. Occasionally, the information we receive may be inaccurate, outdated, or associated with a vehicle that is not owned by the recipient. We have updated our records to remove your information from future mailings. We appreciate your feedback and regret any frustr... read more
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.2 star rating with 787 reviews.
When is eleras group open?
eleras group is closed now. It will open at 10:00 a.m.