eleras group

Iesha S 

on BBB

9 months ago

I brang my car to Ford Monday the 19th. They told me what work needed to be fixed, I was preapproved for services that with Elarea that Monday but they wanted to look at the car themselves Wednesday which they did. After waiting 48hours like you guys suggested I called on the 27, 28 which yesterday was in the last process at 1pm….here we are another day still nothing in the system is updated. My issue is that I cannot get the parts ordered until this is approved. You guys only offer 3 days of rental but are costing me 2 week... read more

Barry Y 

on BBB

9 months ago

I was sold an extended auto protection plan for my 2024 ******* Tucson, covering the period from the end of the 5th year through the end of the 7th year, for what I was told was a total price of $179. However, a few weeks later, I received a printed policy indicating the total cost was actually $4,490.When I called to address this discrepancy, they claimed the $179 was only a down payment and that I was obligated to pay the remaining balance through monthly installments. I requested that they honor the original agreement, bu... read more

Jim P 

on BBB

9 months ago

This company is committing the worst of sins; taking advantage of senior citizens. I just received a letter from them in the form of a phony check for $225. And stating that Immediate "Response Requested"..."Our records indicate that YOU HAVE NOT CONTACTED us yet to get your coverage.""We reserve the right to revoke your eligibility for service coverage after 5 days."This is just horrible. The Eleras Group is trying to con old people.They should be fined and put in jail. 

Carralyn B 

on BBB

10 months ago

Called to get a refund today for a policy I was tricked into getting yesterday. Lady refused to send me any confirmation of the refund being processed or the cancellation of the policy. So well see if she was telling the truth. Its 2025 email confirmation for an online purchase being reversed should be standard procedure! 

Matt V 

on BBB

10 months ago

The legal definition of "Fraud" is "A knowing misrepresentation or knowing concealment of a material fact made to induce another to act to his or her detriment." and the definition for "Misrepresentation" is "The act or an instance of making a materially false or misleading assertion about something with the intent to deceive." That is exactly what this company's sales person did today to sell my wife an extended warranty. I was skeptical about the call, but the car was bought and financed by my wife's mom so I did not have ... read more

Darius S 

on BBB

10 months ago

My finances are tight and I needed to cut back on some expenses. Since I won't be using my vehicle often, I decided to suspend the extended warranty temporarily. I contacted the accounting department and when I spoke to a representative he did not accept that I needed to cancel my policy. He kept repeating that I will spend more money in vehicle repairs if I don't have a warranty, He also offered me a discount. But the discount was 10 dollars off and not enough to convince to stay with eleras. If I was offered the discount f... read more

Sharon H 

on BBB

11 months ago

This company continues to send "urgent" notices about the expiration of the warranty of my Ram. I do not want to receive any mail, email, texts or phone calls regarding this service.First of all, I have never sought extended warranty services for any of my vehicles.Secondly, the language used in the correspondence still could easilly convince nearly any naive person that they should jump on the chance to save money. According to many of the complaints, money would more likely be lost, instead.I do not own a Ram, which is my ... read more

Sarah C 

on BBB

a year ago

Elaras Automotive group represents thems as being affiliated with the dealership but they are not. Please dont fall for there scam 

Michael D 

on BBB

a year ago

Im trying to cancel my vehicle warranty and get a prorated refund. ( My reason to cancel is MY REASON!!!!!) with Eleras automotive group, and they are giving me the run around on canceling it! I think they are trying to buy time so they can use the non payment excuse on me. My debit card has been canceled so they keep calling me about my payment not going through. I think when a person wants to cancel a service or a supposed service should I say, of course the payment wont go through ( **** idiots ) I am canceling my warrant... read more