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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Had me under the impression they were ****** and that if I didn't pay for new coverage my warranty would run out. Dumb enough that I fell for it and they charged my account 2 times in an hour. Beware of this place do not give them any information
Business response:
To Whom It May ******************** you for bringing this to our attention. We understand your decision to pass on the policy and apologize for any misunderstanding or miscommunication that *** have occurred. I can verify that your policy was canceled and a full refund issued. Again, we apologize. Thank you and have a great day.
I purchased two, (2), warranties from the Eleras group via *****************************, the salesperson. The date was 06/21/24.The warranties were for my car and my house. The initial, cost was $99 for each, warranty and there were monthly, charges applicable to each, of $111 & $165+ change scheduled to begin in July 24.I changed my mind a few days later and called ***************************** to tell him to cancel each, and both warranties but he ignored my request.I am at a loss as to what to do next. Please, help me.
Business response:
To Whom It May ******************** you for bringing this our attention. I can confirm after checking your policies that the person you spoke with today canceled both of those policies and refunded the $99 from both policies back to the original form of payment. We apologize for any inconvenience this has caused. If you have any further questions, please fell free to reach out. Thank you and have a great day.
Very upset about this company selling my 99 year old father a completely unsuitable 4 year mechanical protection insurance policy on a leased car with only ***** miles and on which he is cancelling lease and turning back car to company in one month. My father is hearing impaired and thought it was an expiring auto liability policy and he had to renew, not understanding it was a 4 year lease commitment, basically an extended warranty, for a car he is turning back in. Had they taken a second of their time to understand the sit... read more
Misleading & fraudulant mailing regarding expired factory warranty. Would not credit past reoccuring charges.
************** as a representative of ********** in a warranty letter.Obvious scumballs, do not sent them a dime.
I got a letter regarding coverage making me believe that i needed this coverage for insurance which when I called my insurance company they said they had never heard of their requirements. I gave them personal information that screwed up my banking information. I was told it would cost $199 to reinstate the insurance but they failed to say that it would cost over $200 plus monthly premium. Because of their deceitful information they have made my financial issues a nightmare! These people should not be allowed to contact anyo... read more
this scam company sends out letters that look official. telling you to purchase a car warranty immediately. they are disgusting.
****, HEED WARNING, Received same letter, long story, convinced me (got me at a vulnerable time, lots going on). Agreed to $389 but made it sound like was for 1 year. Credit card didn't go thru because they said some don't, this particular one, LOL, which is widely accepted didn't, found that as questionable). Transferred me to another guy who asked for another form of payment. Gave him debit then i said now this is for a year, right? No, per month. I said no way i won't agree to that, so he knocked it down to $250 and $160 ... read more
They lied stating they were with *********** and that my warranty was about to expire. I thought I needed this. I was quoted, $350 the 1st payment, then $170, the rest of the payments. They claim they never told me that (I have the conversation recorded). So they tried to get me to pay $350 a month for 12months, thats more than a car payment. When I called to speak with someone, I was transferred 3 times, wasting 45 minutes. Then they tell me that I need to write a letter requesting my money back. It will take 6090 days.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 1.8 star rating with 660 reviews.
When is eleras group open?
eleras group is open now. It will close at 7:00 p.m.