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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I was hung up on twice yesterday, on March 16, 2026, I was talking with a young man about the pricing of a warranty for my car, and this first nice young man handed me over to **** who jumped in on the conversation in upper management, and as he was giving me more options I was explaining I am a senior and on Social Security and a part time job, the monthly was out of my range and as I was saying that, I was hung up on, I called back and the person who answered the phone clearly recognizing my number hung up on me as well. H... read more
Business response:
We sincerely apologize for your experience and the way your calls were handled. That is not the level of service we expect, and we take your feedback very seriously.We understand how frustrating this must have been, especially when you were trying to discuss options that fit your budget. Being disconnected in that manner is unacceptable, and we will be addressing this internally with our team.We would appreciate the opportunity to make this right. If you are open to it, please contact us at ************.
Since purchasing a brand new 2025 car, I had been receiving many deceptively urgent notice in my mailbox asking for a return call before terms expires. The experience with the agent was stressful as they pushed for a quick transaction and used fearmongering sales tactic. Then, the unacceptable thing is the endless logistic roadblocks when trying to cancel the subscription. Even when I clearly state I want to cancel on the subscription, every agent would try to dissuade my decision and waste my time on the phone, or tell me t... read more
Business response:
To Whom It May Concern:Were sorry to hear about this experience and regret any frustration caused. We take concerns about our communications and cancellation process seriously. Unfortunately, without being able to locate an account, were unable to review or address the specific situation described.We encourage the reviewer to contact our customer care team directly with their account information so we can look into this matter and confirm the status of any cancellation request. We remain committed to resolving concerns when ... read more
Id like to start off by saying I wish I could leave zero stars .I spoke to ****** ****** the floor manager when they said **** ***** the sales director was not there to deal with a false advertisement for my mom and all they did was lie lie lie. First of all biggest scam company to ever be out there I dont even know how they are still In Business I pray for their down fall. They target the elderly and pray on them only pitching one time payments then come to find out there are 24. They took my moms money who has Alzheimers a... read more
Business response:
Dear ***,Thank you for reaching out. We take all concerns seriously; however, without the customers full name or contract number, we are unable to locate or review the account referenced.We categorically deny that our company is a scam or that we target the elderly. All customers must review and agree to the full terms of the contract prior to enrollment.We encourage you to contact our *************************** directly so we may look into this matter and assist appropriately.
For 2 years now we have been getting calls and mail from Eleras, for a car we have never owned, from a brand we would never buy. At this point it has become harassment.
Business response:
Dear *****,We sincerely apologize for the frustration and inconvenience this situation has caused. We understand how upsetting it can be to receive repeated communications for a vehicle you do not own, and we regret any distress this has caused.We obtain consumer information from a variety of sources, including but not limited to public and freely available records and databases, online form submissions, web advertisements, and referral partners. Please note that our company does not make outbound phone calls.If you would li... read more
Extremely predatory Received different letters seeming urgent from my dealership supposedly, I called and got this company which was surprising because their name wasn't on any of the letters they had sent. When I gave them my "case number" they couldn't find any information on me. In the time the girl was doing that I ******* the name of the company and found all these reviews. When I started asking questions the girl got upset and rude. Knowing that their public image is this bad you'd think they'd try a different tactic.I... read more
Business response:
Dear ******,We take concerns about our communications and customer interactions very seriously. At this time, we are unable to locate an account or policy associated with the information provided. Without the customers full name and policy number, we cannot access or review any records.To allow us to investigate this matter and address any concerns, we ask that the customer or an authorized representative contact our **************** team directly at ************.
I gave this company my financial information thinking they were a part of *********. So I gave them My information for My debit card. After telling more than 100 times that I didn't want their services, they threatened me that they had all the information to my bank account and could access it. I went to my bank ****, closed the account and changed the number. BE VERY VERY CAREFUL, THEY WILL STEAL YOU'RE INFOMATION AND GET INTO YOU'RE ACCOUNT
Business response:
To Whom This May Concern:We appreciate you bringing this matter to our attention and sincerely apologize for any distress or confusion caused by this interaction.Our records indicate that this individual received a quote only and did not enroll in coverage. We do not have an active account, contract, or stored personal or banking information associated with this inquiry.We take allegations like this very seriously. The call referenced in this complaint is being reviewed internally to ensure compliance with our customer commu... read more
I submitted a letter to cancel my contract as outlined in the agreement and received an effective cancellation date of November 10, 2025. Since then, Ive called multiple times regarding my refund and was initially told it would be processed 30 days after the cancellation date. Later, I was informed it would take 45 days, then 60 days. This ongoing delay is extremely frustrating, and I just want to receive my refund and put this ordeal behind me.
Business response:
Dear ******,Thank you for bringing this to our attention, and we sincerely apologize for the delay and frustration you experienced.Our records confirm that your contract was properly canceled effective November 10, 2025. We regret the inconsistent timeframes provided during your follow-up calls. Your refund has now been processed and mailed on January 8, 2026.We understand how frustrating this situation has been and appreciate your patience while it was resolved. Please allow standard mailing time for delivery. If you do not... read more
The company send "OFFICIAL LETTERS" on behalf of auto companies or dealerships. They claim they are associated with them, but it is false. I received a letter to my address stating that it was TIME SENSITIVE. When I called the phone number *****..., the representative in the line started warning about the coverage of my vehicle and wishing "best of my luck when my vehicle would break down." Which kind of business handles customers questions this way? This is alarming, and it does not look legitimate so BE AWARE not to fall f... read more
Business response:
Dear *****,Thank you for sharing your concerns.Any correspondence referencing vehicle coverage is not intended to imply direct affiliation with a manufacturer.We understand that time-sensitive language can feel concerning, and we regret if this caused confusion. Our representatives are trained to explain coverage options and potential repair risks, not to intimidate customers. We take feedback regarding call interactions seriously and will review this internally.
I used to work for this jokester of a company. Got let go due to putting wrong mileage on a contract even though I only put what I was told and even listening to the call I was correct. They are in a lawsuit and trying anything and everything to save their own ***** and save money. STAY AWAY FROM ELERAS. They are money hungry and dont care who you are. FRAUD of a companydo your research and go somewhere else that is LEGIT and good to not only there customers but there employees as well.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.2 star rating with 787 reviews.
When is eleras group open?
eleras group is closed now. It will open at 10:00 a.m.