eleras group

NILA M 

on BBB

3 years ago

They talked my father into a $2K warranty for a KEY FOB replacement. My dad and I called and talked to ****** on 3/29/22 to cancel this bogus warranty and this was by far the worst customer service experience I have ever had or witnessed. **** talked down to me and my dad..even suggesting that my dad was only doing this because I told him to. My elderly father told **** numerous times that he no longer wanted the warranty and after me being completely irate with **** he agreed to cancel the warranty. After being put on hold ... read more

Daniel B 

on BBB

3 years ago

We received a letter from Buick stating our 3 year /36K mile coverage was about to expire. The letterhead looked like it was official, so we called to extend our coverage. I took the car into Buick for it's standard oil change and tire rotation and the Service Rep to me that our car have a 96 Month /100K warranty on it with a zero deductible, so they would look everything over. I called Eleras Group yesterday to cancel our platinum coverage as I felt we were mislead by the advertisement they sent to our house, and it was lik... read more

Anne Marie C 

on BBB

3 years ago

FINALLY ******* took me off of their annoying mailing list. I hope. I called and she said she would. No company address on letter - suspicious. 4/19/22. 

Kathleen S 

on BBB

3 years ago

A scam company, They target the elderly, they talk real fast with there selling pitch, & in doing so the person gets confused. They say they are AAA ACCRETED, which is a lie. Trying to cancel & be refunded is a joke, they just keep talking over you, Be Firm & cancel!! 

Robert R. 

on BBB

3 years ago

Fraudulent company offering vehical warranty by mail. Claiming final notice. Do not deal with this company. They will steal your financial information. 

Stephen S 

on BBB

3 years ago

This ELERAS AUTOMOTIVE GROUP (they are in the St. Louis ***** appears to be a scam company. They do not indicate their name and address on the envelope, and on the letter they send to the people they want to reach.That is a VERY unusual business practice. Beware of this group, and do NOT start any business with them. 

Marlene 

on BBB

3 years ago

I received a letter that had a headline I thought was from ******* It said my extended coverage was expiring. Thought it strange as I know I had another year. They assured me it was from ******* They said this would extend it and if I changed my mind I could cancel within 30 days and no problem. I called to cancel and they high pressured me into extending payments. I thought it over and still do not want it. Tried to cancel. If they think you are purchasing they immediately answer but the minute you say cancel they put you o... read more

Kathy Boussard 

on BBB

3 years ago

Two days after I signed up for Eleras extended warranty, I called to cancel and have my $150 down payment credited to my ***** I was hoping not to get ****** an account Exec, as I felt that she was **** and on the rude side when I spoke to her before. Instead I got ********!!! Im a senior, and in all my years of dealing with people on the phone, I have never been treated so rudely, talked to in such a diminishing tone, scolded for wanting to cancel and lectured to for so long. I kept my cool saying many times that I wAnted t... read more

james s 

on BBB

3 years ago

I'm helping someone to recover from this scam. A scam company that misleads older demographic implying you have a warranty with them and trying to sell them an "extension". Policy is very expensive especially for many people on a fixed income. They cannot afford the policy. Trying to recover what money i can for a scam target. A deposit (nonrefundable after 30 days) was required which appears to be designed as one of Eleras's income sources due to, i suspect, are many cancellations as caretakers look in on their older family... read more