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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
This company is a third party that sells warranties for your vehicle. I am glad I ran across them as the warranty I purchased came in handy. When it was time for me to use what I purchased they never failed to provide for me and walked me through every step of the way. **************** was very helpful and answered all questions that I had during this process. I am very happy that I purchased this warranty and will continue to carry it for my vehicle.
Business response:
Thank you for the positive review. We are very happy that we have been able to provide you with efficient service. If you have any questions or concerns in the future do not hesitate to contact us at ************. Than you for your appreciated business.
These people sent me a letter in the mail that was meant to look like a warranty that I had already purchased just not activated yet. Once I looked into it I realized it was spam that was made to look urgently important and about to expire in which case I world lose my protection. Another car warranty content trying to freak people out in order to sell their "protection". What a joke!
Business response:
Thank you for sharing your feedback. We are sorry to hear that our mailing created confusion or concern.Our mailings are advertisements offering the opportunity to purchase a vehicle service contract. They are not intended to represent that a recipient already has coverage with our company or that existing protection is about to expire. We strive to clearly disclose the nature of our offers and that they are not affiliated with any vehicle manufacturer, dealership, or lender.We value feedback like yours and will share your c... read more
DO NOT SIGN UP WITH THIS COMPANY!This company is a scam. They make it seem like they are an extension of your car's manufacturer or warranty department, but they are NOT.I called multiple times, and every single time it sounded like the exact same person answering the phone, just using a different name. They kept telling me they were transferring me to an "account manager," but there was never any account manager. I was left on hold for over 35 minutes. One representative would tell me everyone was busy, then another would s... read more
Business response:
Thank you for sharing your feedback. We regret to hear that you are dissatisfied with your experience.We take concerns regarding enrollment, billing, and customer service seriously. We would like the opportunity to review the details of your account, including the information provided during the enrollment process, your billing history, and your interactions with our representatives.At this time, we are unable to fully address the concerns raised in your review without reviewing your account. Please contact our *************... read more
I received a scam via **** claiming I hadn't contacted them about my vehicle service contract and by neglecting to activate my coverage I'm liable for all repairs. I do not have a vehicle service contract. I also had to scour the letter to find the name of the company (in small letters at the very bottom of the paper) I saw the same scam went to ***** owners reported on this site. Letter was signed ******* *****. This is the biggest scam I've received in a long time.
Business response:
Thank you for sharing your concerns. We are sorry to hear that our mailing caused frustration. Our company is a legitimate provider of vehicle service contracts, and our mailings are advertisements intended to inform consumers of available coverage options. They are not intended to indicate that a recipient currently has a vehicle service contract with us.
I called to cancel my coverage for personal reasons and the first associate wanted to know why I wanted to cancel and what negative info was shared with me that makes new want to cancel then she transferred be to another Associate that drilled me as well. I thought at got off on a good start talking about the ************ Shores then she sent me a copy of my policy & was explaining the coverage but then when I started asking questions gif my understanding things went left and she cut me off and ready to shut the conversation... read more
Business response:
To Whom It May Concern: Thank you for sharing your feedback. We are sorry to hear that your cancellation experience did not meet your expectations. Our team may ask questions when a customer requests cancellation so we can better understand their concerns and ensure they have all the information needed to make an informed decision. However, we never want any customer to feel disrespected or unheard during those conversations. We take your comments seriously and will share your feedback with management for review. We apprecia... read more
Got letter stating that I had a warranty on a car that I do not own and asked if they can give me some information on how they were able to obtain this information. They put me on hold and then hung up on me. I called back the representative told me he updated my information and then hung up on me to have a nice day. I called back trying to see if they can tell me how they were able to obtain this information with my name and my address and he said that he updated it to have a nice day and hung up on me. First of all very un... read more
Business response:
Hello, Thank you for bringing this matter to our attention. We apologize if your experience with our customer service team did not meet your expectations. The information used for our mailings is obtained from third-party data providers and publicly available sources. Occasionally, the information we receive may be inaccurate, outdated, or associated with a vehicle that is not owned by the recipient. We have updated our records to remove your information from future mailings. We appreciate your feedback and regret any frustr... read more
How can I leave zero stars?They sent me a letter with ****** letterhead telling me I would be fined if I didnt get a vehicle warranty.I called and the guy literally told me he represented ******. He lied so well that I paid for one month. Then I called ****** that told me not only do they not have anything to do with this scam group but also I do already have a two year warranty- with them!I immediately contacted my credit card company who proceeded with an investigation and sided with me- that same day.I sent Elaris a lette... read more
Business response:
Dear Prysylla,We are sorry to hear about your experience and appreciate you taking the time to share your concerns.At this time, we are unable to locate your account based on the information provided in this review, so we cannot verify the details regarding your cancellation or communications with our company.We take customer concerns seriously and would like the opportunity to review this matter further. Please contact our **************** team at ************ so we can locate your account, confirm its status, and address a... read more
Took me some investigation to find out who I bought insurance from,.I Receive Final notices with my vehicle name and year on the Final Notices saying failure to call them by a certain date, they have the right to revoke my eligibility for coverage. Which I did buy from them. I called my dealership and I. already had insurance through my dealership .So I called the numbers listed on their final notices only to have the people tell me I didnt have insurance with them. Fortunately Eleras had charged my credit card and I was abl... read more
Business response:
To Whom It May Concern:We appreciate the customers feedback and apologize for the frustration experienced. Our records confirm the policy was canceled when the customer contacted us. We understand there was confusion regarding coverage purchased through the dealership and regret that the interaction did not meet expectations. We value all customer feedback and will use it to improve our service moving forward.
Tried to tell me that my CVT transmission for my 2013 Infiniti G37X was endanger of needing to be replaced. Made me laugh because my vehicle doesn't have a CVT transmission. Then he proceeded to act like I was the one who doesn't know anything about my own vehicle. I told them to never contact me again and they continue to harass me.
Business response:
Dear ***,Were sorry to hear about your experience and appreciate you bringing this to our attention. Based on the information provided, we are not able to locate an active policy or customer record in our system under this name. We also want to clarify that we only communicate directly with existing customers regarding active coverage.We take concerns about unwanted contact seriously and will ensure this information is reviewed so your number is not contacted again. If you believe you are still receiving outreach in error, w... read more
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.3 star rating with 811 reviews.
When is eleras group open?
eleras group is closed now. It will open on Monday at 8:00 a.m.