This profile has been claimed by the business owner or representative.
eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
The claim process was not complex, and what made the customer service *** really unique was the level of sincerity with which the customer service agent was supporting the claim process.
Business response:
Dear *****,Thank you for sharing your experience! Were thrilled to hear that our team was able to support you with sincerity and make the claims process simple. Providing helpful, caring service is very important to us.
Their team was on top of everything even on the holidays. I was impressed by the fact that they were stable and dependable.
Business response:
Dear ******, Thank you for your kind words! Were glad to hear our team could provide dependable support, even during the holidays. Being reliable and responsive is very important to us.
******** did a great job helping me through everything needed to get things fixed and move on with my life again. I'll definitely be renewing.
Business response:
Dear Mateo, Thank you for your kind feedback! Were thrilled to hear that we could support you through the process and help you get back on track. We truly appreciate your trust and look forward to continuing to serve you in the future.
It was not hard to file a claim and quick. No long waits, no confusion. Just results.
Business response:
Dear *****, Thank you for sharing your experience! Were glad to hear that filing a claim was quick and straightforward. Making the process easy and delivering results is what we strive for. We appreciate your feedback and are always here when you need assistance.
I normally don't write reviews. I'm making an exception this time because it was a very positive experience. Would recommend to others.
Business response:
Dear *******,Thank you so much for taking the time to share your experience! Were thrilled to hear that your visit was a positive one and that you would recommend us to others. Your feedback means a lot to our team, and we truly appreciate your support.
Following my first call, I received clear instructions, quick follow-up, and no negative surprises. I was grateful for the help.
Business response:
Dear ******,Thank you for your kind words! Were glad to hear that your experience was smooth, with clear instructions and timely follow-up. Providing helpful, hassle-free service is our goal, and we truly appreciate your feedback.
I have used warranty services previously but this was by far the most well-organized and respectful team that I have dealt with.
Business response:
Dear *******,Thank you so much for your wonderful feedback! Were honored to hear that your experience with our team stood out compared to past warranty services. Providing organized, respectful, and seamless support is exactly what we strive for every day.
It was not only about fixing the appliance, they told how to avoid the situation in the future. As positive as the experience was, the last thing I want to have to deal with is this again.
Business response:
Dear ****,Thank you for sharing your experience! Were so glad to hear that the visit was helpful beyond just fixing the appliance. Taking the time to explain how to prevent the issue from happening again is something we believe makes a real difference.
When a company invests in the training of their staff, it is noticeable. All the individuals that I interviewed in EverCare were professional, responsive, and approachable.
Business response:
Dear ******,Thank you so much for your thoughtful feedback! We truly believe that investing in our team makes a meaningful difference, so its incredibly rewarding to hear that it showed in your experience.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 1.9 star rating with 680 reviews.
When is eleras group open?
eleras group is closed now. It will open at 8:00 a.m.