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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
It is something rare that the way their people treat you. It is as though there is actual care and attention, and this makes a stressful situation less difficult.
Business response:
Dear *******, Thank you so much for your kind words. We truly appreciate you taking the time to share your experience. Our team works hard to treat every customer with care, respect, and attention. It means a great deal to hear that this made a positive difference for you.
I was not expecting the amount of transparency they possessed. I was informed of every step of the way as to what would occur next and what actually did occur.
Business response:
Dear *****, Thank you for sharing your experience. Transparency and clear communication are very important to us, so were glad to hear you felt informed every step of the way.
I was forced to plan a few more times and they accommodated that with no attitude. I got the impression that they were sincerely interested in assisting me, in ******* the claim.
Business response:
Dear *****,Thank you for taking the time to share your experience. We understand that scheduling changes can happen, and were glad our team was able to accommodate your needs. Our goal is always to be helpful, respectful, and focused on moving each claim forward as efficiently as possible. We appreciate your feedback and the opportunity to assist you.
It was not a big problem, but they still took it into consideration and made sure that I did not feel neglected because it was not that serious.
Business response:
Dear *****,Thank you for your feedback. Even when an issue is not urgent, we believe every customer deserves attention and care. Were glad our team made sure you felt supported throughout the process and appreciate the opportunity to assist you.
The garage man told me that he prefers to work with Eleras since they do not complicate things. That provided me with a much greater trust in them.
Business response:
Dear Ariana,Thank you for sharing your experience. Were pleased to hear that the repair facility found our process straightforward, and we appreciate your trust in Eleras. Providing a smooth and reliable claims experience is always our goal.
They assisted in arranging a repair of my AC, everything was granted without hassle and they even made a follow-up call. That is something very few companies do nowadays.
Business response:
Dear *****,Thank you for your review. Were glad we could assist with your AC repair and provide a follow-upensuring a smooth, hassle-free experience is always our goal. We appreciate you sharing your feedback.
This was my first experience with this sort of coverage and I figured that it would be difficult to use. However, I was able to comprehend the entire process.
Business response:
Dear ******,Thank you for your feedback. Were glad to hear the process was clear and easy to understand, especially for your first experience with this type of coverage. We appreciate you taking the time to share.
I made simple calls with some basic questions about my policy and received sincere responses without feeling rushed and confused. I was grateful that they were so patient.
Business response:
Dear ******,Thank you for your kind words. Were happy to hear our team was patient and able to answer your questions clearly. We appreciate you sharing your experience.
Our request occurred during a week of holiday but somehow everything was passed without any back and forward delays.
Business response:
Dear Miles,Thank you for your kind review. We appreciate your feedback and are glad we were able to assist and process your request smoothly.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 1.8 star rating with 664 reviews.
When is eleras group open?
eleras group is closed now. It will open on Monday at 8:00 a.m.