This profile has been claimed by the business owner or representative.
eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I loved the clarity that they used during the claim. It was coherent and not complicated.
The first call was done professionally, and everything continued to be done in the same way up to the completion of the repair. I never was left without knowing what to expect, or what would happen next in the process.
This was my first claim with Eleras and I felt comfortable knowing that there is actual backup in case of anything going wrong.
The customer service person I spoke with was very patient and respectful to me. This made a frustrating situation very easy to handle. Well done.
Business response:
Dear *****,Thank you so much for sharing your experience.Were very glad to hear that our customer service representative was patient and respectful during your interaction. We understand that some situations can be frustrating, and its important to us that every customer feels heard, valued, and supported.Your feedback means a great deal to our team, and we truly appreciate you taking the time to recognize their efforts. If you ever need assistance in the future, were always here to help.
I did not have to go out of my way to find out updates like has typically been my experience, since they updated me even without me having to ask. Thank you for Eleras for the positive experience.
Business response:
Dear ******.Thank you so much for your kind words and for taking the time to share your experience.Were especially glad to hear that our proactive updates made a difference for you. Keeping our customers informed without them having to chase down information is something we truly prioritize, so its wonderful to know that stood out.We appreciate your trust in Eleras and are grateful for the opportunity to serve you. If you ever need anything in the future, our team is always here to help.
Eleras takes something that makes you feel stressed and makes it feel normal. This is exactly what you want when having to do repairs.
Business response:
Dear ******,Thank you so much for your thoughtful feedback.We understand that repairs can feel overwhelming, and our goal is always to make the process as smooth and manageable as possible. Hearing that we were able to turn a stressful situation into something that felt normal and straightforward truly means a lot to our team.We appreciate your trust in Eleras and are grateful for the opportunity to support you. If you ever need us again, were always here to help.
My encounter with Eleras was easy and comforting. They clarified what was being done and did precisely as they committed.
Business response:
Dear *******,Thank you for taking the time to share your experience.Were so glad to hear that your encounter with Eleras felt easy and comforting. Clear communication and following through on our commitments are extremely important to us, so its wonderful to know that reflected in your service.We truly appreciate your trust and your kind words. If you ever need assistance in the future, our team is always here to help.
The evaluation process was quicker than I expected and all the individuals that were involved were surprisingly very helpful.
Business response:
Dear *****,Thank you for taking the time to share your experience.Were so pleased to hear that the evaluation process was quicker than you expected and that everyone involved was helpful along the way. Providing efficient service without sacrificing support and professionalism is something we strive for every day.We truly appreciate your feedback and the opportunity to serve you. If you ever need anything in the future, were always here to help.
I felt stressed when my car began to develop issues, and Eleras helped me to feel comfortable and relaxed regarding the price.
Business response:
Dear *****,Thank you for sharing your experience with us.We understand how stressful it can be when your car starts having issues, and were so glad we were able to help ease some of that worry, especially when it came to the cost. Providing clarity, reassurance, and fair pricing during those moments is very important to us.We truly appreciate your trust in Eleras and are always here if you need assistance in the future.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 1.9 star rating with 691 reviews.
When is eleras group open?
eleras group is closed now. It will open tomorrow at 8:00 a.m.