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eleras group
- Auto Repair
- St Charles, MO
About this business
ABOUT ELERAS WHY ELERAS GROUP? Eleras Group provides coverage through some of the best administrators in the protection plan industry. The administrators that we offer have almost 30 years of combined experience. We are giving you the protection that you deserve. The Eleras Group will provide you with the right investment that could potentially save you thousands on your vehicle. At Eleras Group we strive to provide exceptional customer service and customer satisfaction. We work directly with our administrators and have d... read more
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Even though I'm no longer with Eleras, I must give credit to them. They are hard working people who do a job that's not always pleasant. After speaking to ******, who listened to our issues she took care of our problem. ******, is an example of how management should take care of customers. ALSO OUR ISSUE HAD NOTHING TO DO WITH ELERAS!! THANK YOU AGAIN ******!
Eleras provided very good service to us. They have paid all the bills for all the service for **, across the country. I have never had a problem with them. I highly recommend them.
Business response:
<p>To Whom This May ***************** are certainly pleased to hear of your positive experience with The Eleras Group.</p><p>Thank you for taking the time to give us a positive review.</p><p>Thank you.</p>
Kind, patient, respectful, understanding! This has been my experience with this group!
I had a contract with this group. They are more customer-responsive and professional in nature than the other groups. In terms of warranty, they are very careful and sincere in their service.
My elderly mother had a contract with the Eleras Group. I came home to take care of her financials for her and realized she had this contract on a vehicle she no longer owned, yet she was still having monthly payments drafted from her bank account. I called to have the contract cancelled and was transferred to *******. She was very helpful. She did try to have us switch the contract over to the new vehicle but I declined. There was no undue pressure and the contract was cancelled pending my cancellation letter. I would like ... read more
Business response:
To Whom This May ******** We appreciate the positive feedback and we are happy that we were able to assist you.
I needed a refund on party of my warranty plan and called customer service. They assisted me with no hassle. They helped me and never got frustrated as it was an accidental mistake.The customer service you receive from this company is enough in its self to keep me returning.
Business response:
Thank you for the positive review. We are happy that we could assist you and hope that we can help you in the future.
The warranty they offered me was such a good deal! Even when I had questions they took time to answer them and to keep me informed until I made a decision. I am so happy I purchased and now be a loyal customer.
Business response:
Thank you for the positive review. We are happy that we could assist you and hope that we can continue to do so in the future.
I was a little hesitant at first because of the multiple flyers I received in the mail saying final notice so I finally gave them a call. Im so glad I did- I purchased an extended warranty for my vehicle thats already come in handy.
Business response:
Thank you for the great feedback. We greatly appreciate doing business with you and we are very pleased to hear that we are providing you adequate service. If you have any additional questions or concerns please contact us at ************.
Excellent customer service! They are always extremely friendly even when situations arent always pleasant. They do everything they can to meet customers expectations.
Business response:
Thank you for the great feedback. We greatly appreciate doing business with you and we are very pleased to hear that we are providing you adequate service. If you have any additional questions or concerns please contact us at ************.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 4.9 star rating with 74 reviews.
When is eleras group open?
eleras group is closed now. It will open tomorrow at 8:00 a.m.