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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I also felt that they treated me as a customer rather than another policy holder and that was what made the service worth it.
Business response:
Dear ******,Thank you for your kind words! Were so glad to hear that you felt valued as a customer and not just another policyholder. Providing personalized service is very important to us, and your feedback lets us know were achieving that goal. We truly appreciate your trust and support!
They did not only meet the expectations, but they went further to check in later to ensure that I was still satisfied.
Business response:
Dear *****,Thank you for sharing your experience! Were thrilled to hear that we not only met your expectations but went the extra mile to follow up and ensure your satisfaction. Your feedback motivates our team to continue providing attentive and reliable service. We truly appreciate your trust in us!
They also considered the minor details such as scheduling around my working hours and this made the experience convenient.
Business response:
******,Thank you so much for taking the time to share your feedback. Were glad to hear that our team was able to work around your schedule and make the experience convenient for you. Providing flexibility and attentive service is important to us, and were happy to know it made a positive difference.If you ever need anything in the future, were here to help.Thank you again for your review!
The mechanic even remarked that Eleras was easy to do business with and that everything was processed without back and forth emails.
Business response:
******,Thank you so much for sharing your experience! Were thrilled to hear that your mechanic found Eleras easy to work with and that the process was handled smoothly without unnecessary back-and-forth. Providing efficient, hassle-free service is very important to us, and were glad we were able to meet your expectations.We truly appreciate your feedback and the opportunity to serve you. If you ever need assistance in the future, were here to help!
Our car required a serious repair and Eleras was in direct contact with the shop so I did not have to mediate between the two.
Business response:
****,Thank you for taking the time to share your experience! Were glad to hear that our team was able to work directly with the repair shop on your behalf,especially during a serious repair. One of our priorities is to minimize stress for our customers by handling the coordination and communication so you dont have to mediate between parties.We appreciate your feedback and are grateful for the opportunity to assist you. If you ever need anything in the future, were here to help.
They were updating me on the progress, and this gave me a sense that everything was in check.
Business response:
*****,Thank you for sharing your experience! Were very glad to hear that our updates helped give you confidence that everything was on track. Keeping our customers informed throughout the process is a priority for us, and its great to know that our communication made you feel assured and supported.We appreciate your feedback and the trust you placed in us. If you ever need further assistance, were always here to help.
There was a problem with me during a holiday week and I was anticipating delays but they remained responsive and ensured that my claim was passed within a short time.
Business response:
*****,Thank you for sharing your experience! Were very glad to hear that even during the holiday week, our team was able to remain responsive and process your claim quickly. We understand how important timely support is,especially during periods when delays are common,and were happy we could meet your expectations.We truly appreciate your feedback and the trust you placed in us. If you ever need assistance again, were always here to help.
The most notable thing was the level of transparency they had regarding costs and what to do next, not a single thing was obscure or ambiguous.
Business response:
*****,Thank you for your kind feedback! Were delighted to hear that the level of transparency we provide stood out to you. Our goal is to ensure that every step of the process,including costs and next steps is clear, straightforward, and easy to understand. Its great to know that nothing felt obscure or ambiguous during your experience.We truly appreciate you taking the time to share your review and are grateful for the opportunity to serve you. If you ever need anything in the future, were always here to help.
I liked that they maintained order throughout and at the end and managed to do all the minor details without me having to nudge them.
Business response:
Dear ******,Thank you for sharing your experience. Were glad to hear that our team was able to manage the entire process smoothly and handle all the details without requiring any follow-up from you. Providing organized, hassle-free service is a priority for us, and we appreciate your positive feedback. If you ever need assistance again, were here to help.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 1.7 star rating with 629 reviews.
When is eleras group open?
eleras group is open now. It will close at 7:00 p.m.