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eleras group

4.9
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About this business

ABOUT ELERAS WHY ELERAS GROUP? Eleras Group provides coverage through some of the best administrators in the protection plan industry. The administrators that we offer have almost 30 years of combined experience. We are giving you the protection that you deserve. The Eleras Group will provide you with the right investment that could potentially save you thousands on your vehicle. At Eleras Group we strive to provide exceptional customer service and customer satisfaction. We work directly with our administrators and have d... read more

Location details

1708 S 5th St, St Charles, MO, 63303, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 7:00 p.m.
Tue8:00 a.m. to 7:00 p.m.
Wed8:00 a.m. to 7:00 p.m.
Thu8:00 a.m. to 7:00 p.m.
Fri8:00 a.m. to 7:00 p.m.
Sat10:00 a.m. to 2:00 p.m.
SunClosed
4.970 reviews
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65
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George B's profile image
George B 
a month ago

Eleras provided very good service to us. They have paid all the bills for all the service for **, across the country. I have never had a problem with them. I highly recommend them. 

Business response:

<p>To Whom This May ***************** are certainly pleased to hear of your positive experience with The Eleras Group.</p><p>Thank you for taking the time to give us a positive review.</p><p>Thank you.</p> 

Bootstrap Cleaning C.'s profile image
Bootstrap Cleaning C. 
on Birdeye

a year ago

Very happy with this company. They help me when my air conditioner went out. Highly recommend them 

Business response:

We must have done something right to get a 5 star rating from you. Thank you for the great rating. 

Sandranette F's profile image
Sandranette F 
a year ago

Kind, patient, respectful, understanding! This has been my experience with this group! 

Karen H.'s profile image
Karen H. 
a year ago

I had a contract with this group. They are more customer-responsive and professional in nature than the other groups. In terms of warranty, they are very careful and sincere in their service. 

Sherri G.'s profile image
Sherri G. 
2 years ago

My elderly mother had a contract with the Eleras Group. I came home to take care of her financials for her and realized she had this contract on a vehicle she no longer owned, yet she was still having monthly payments drafted from her bank account. I called to have the contract cancelled and was transferred to *******. She was very helpful. She did try to have us switch the contract over to the new vehicle but I declined. There was no undue pressure and the contract was cancelled pending my cancellation letter. I would like ... read more

Business response:

To Whom This May ******** We appreciate the positive feedback and we are happy that we were able to assist you. 

Jonathan  H's profile image
Jonathan  H 
2 years ago

I needed a refund on party of my warranty plan and called customer service. They assisted me with no hassle. They helped me and never got frustrated as it was an accidental mistake.The customer service you receive from this company is enough in its self to keep me returning. 

Business response:

Thank you for the positive review. We are happy that we could assist you and hope that we can help you in the future. 

Morgan  S's profile image
Morgan  S 
2 years ago

The warranty they offered me was such a good deal! Even when I had questions they took time to answer them and to keep me informed until I made a decision. I am so happy I purchased and now be a loyal customer. 

Business response:

Thank you for the positive review. We are happy that we could assist you and hope that we can continue to do so in the future. 

James  P's profile image
James  P 
2 years ago

I was a little hesitant at first because of the multiple flyers I received in the mail saying final notice so I finally gave them a call. Im so glad I did- I purchased an extended warranty for my vehicle thats already come in handy. 

Business response:

Thank you for the great feedback. We greatly appreciate doing business with you and we are very pleased to hear that we are providing you adequate service. If you have any additional questions or concerns please contact us at ************. 

Kieran  M's profile image
Kieran  M 
2 years ago

Excellent customer service! They are always extremely friendly even when situations arent always pleasant. They do everything they can to meet customers expectations. 

Business response:

Thank you for the great feedback. We greatly appreciate doing business with you and we are very pleased to hear that we are providing you adequate service. If you have any additional questions or concerns please contact us at ************. 

Frequently asked questions about eleras group

How is eleras group rated?

eleras group has a 4.9 star rating with 70 reviews. 

When is eleras group open?

eleras group is closed now. It will open tomorrow at 8:00 a.m.