This profile has been claimed by the business owner or representative.
eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Eleras called back after the repair to check that it was repaired. This was a different touch.
Business response:
Dear ******,Thanks for your feedback! Were glad the follow up call stood out and that everything was resolved. We appreciate you choosing us!
The *** scheduled the inspection and explained what the mechanic should provide. Once that was done the ***air moved forward.
Business response:
Dear ****,Thanks for your feedback! Were glad the inspection was clearly coordinated and the repair process moved forward smoothly. We appreciate you choosing us!
They were pleased with the turnaround time on the estimate. They were able to schedule the repair the next morning.
Business response:
Dear ****,Thanks for your feedback! Were glad the quick estimate and next day scheduling made the process easy. We appreciate you choosing us!
They sent a specialist to check the suspension, verified what was wrong, and then carried out the necessary part replacement.
Business response:
Dear ********,Thanks for your feedback! Were glad the inspection and repair process went smoothly and got everything resolved. We appreciate you choosing us!
The repair on my car was fairly complicated but the claim review was quicker than I thought. The repair shop was approved by day's end.
Business response:
Dear *****, Thank you for your feedback. Were glad to hear that, despite the complexity of the repair, the claim review was completed quickly and the repair shop was approved the same day. We appreciate you sharing your experience and are happy we could help make the process smoother than expected.
Contacted Eleras when the check engine light got to be too much. They worked with the repair shop.
Business response:
Dear *******, Thank you for your feedback. Were glad to hear that Eleras was able to coordinate with your repair shop and assist in addressing the issue with your vehicle. We appreciate you taking the time to share your experience.
My first experience with them was a steering problem. I was walked through what was needed and the repair went smoothly.
Business response:
Dear *******,Thanks for your feedback! Were glad your first experience was smooth and that everything was clearly explained. We appreciate you choosing us!
The support person remained on the phone as the service advisor described the issue. This helped expedite the process.
Business response:
Dear ******, Thank you for your feedback. Were glad to hear our support team was able to stay on the line with your service advisor and help facilitate the process. We aim to make claim handling as efficient and seamless as possible. We appreciate you taking the time to share your experience.
Their report to the repair shop triggered the repair authorization. Then it went through without a hitch.
Business response:
Dear ******,Thank you for your feedback. Were glad to hear the repair authorization process went smoothly and that everything moved forward without issues after the report was submitted to the repair shop.We appreciate you taking the time to share your experience and are happy we could assist.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.2 star rating with 752 reviews.
When is eleras group open?
eleras group is closed now. It will open tomorrow at 8:00 a.m.