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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Really solid coverage for the price. I compared several providers and Eleras came out ahead on both value and the clarity of their contract terms. Some companies bury exclusions deep in the fine print Eleras walked me through every relevant section on the call and sent a clean summary afterward. Trustworthy operation.
Business response:
Thank you for your thoughtful feedback! We're glad you found our coverage valuable and our terms clear and transparent. It's great to hear our team was able to walk you through the details and provide helpful information. We appreciate your trust and your review.
The communication throughout the enrollment process was excellent. I always knew what step came next and what to expect. Didn't feel like I was navigating things alone. There's something to be said for a company that keeps you informed without you having to chase them down for updates.
Business response:
Thank you for your kind feedback! Were glad to hear the enrollment process was clear and that our communication helped keep everything straightforward and easy to follow. We appreciate your trust and are happy you had a positive experience.
Their pricing beat two other quotes I had gotten for comparable coverage. At first I wondered what the catch was there wasn't one. Everything was transparent, the plan document was comprehensive, and their support team answered my follow-up questions within hours. Solid value and solid service. Would recommend without reservation.
Business response:
Thank you for your thoughtful feedback and recommendation! Were glad you found our pricing competitive and the coverage clear and transparent. Its great to hear our team was able to respond quickly and support you throughout the process. We truly appreciate your trust and kind words.
Quick to respond, quick to process, quick to deliver documents. Everything happened at a pace I appreciated because I was dealing with multiple things that week and didn't have time for a drawn out process. The *** was efficient without feeling robotic. Good balance of professionalism and warmth. Five stars.
Business response:
Thank you for your thoughtful review! Were glad to hear the process was efficient and that our team was able to support you with both professionalism and care. We appreciate your feedback and your five-star rating.
Eleras Group gave me options I didn't know I had. I thought extended auto coverage meant one size fits all, but they customized a plan that fit both my budget and the type of driving I do. The whole call was under half an hour. I left feeling informed rather than sold to big difference.
Business response:
Thank you for your thoughtful feedback! Were glad our team was able to walk you through your options and help you find a plan that fit your needs and budget. We appreciate your trust and are happy you felt informed throughout the process.
My experience started with a website inquiry and the follow up call came within hours. The agent was prepared already had some general information ready based on what I'd submitted. That kind of preparation signals to me that they take customer inquiries seriously. Excellent start to what has been a great experience overall.
Business response:
Thank you for your feedback! We're glad to hear the follow-up was prompt and that our team was prepared to assist based on your inquiry. We appreciate your kind words and are happy your experience has been a positive one overall.
Been a customer for about eight months. No complaints whatsoever. Had one service visit that fell under my coverage and everything went smoothly the shop communicated directly with Eleras and I barely had to do anything. That's the sign of a coverage provider that actually works when you need it.
Business response:
Thank you for your feedback and for being a customer over the past eight months. Were glad to hear your service visit went smoothly and that the process was easy and efficient. We appreciate your trust in us.
I appreciated the no pressure approach more than anything. I've had experiences where warranty salespeople won't let you off the phone. The Eleras team presented the options, gave me time to think, and called back when I was ready. That respect for my time made me trust them more. Glad I went with them.
Business response:
Thank you for your feedback. We're glad you appreciated our no-pressure approach. We believe customers should have the time and information they need to make the right decision without feeling rushed. It's great to hear that our team's respect for your time helped earn your trust, and we appreciate the opportunity to serve you.
Eleras helped me get coverage on a used vehicle with higher mileage something a lot of places either refused or charged an arm and a leg for. Their pricing was fair and the coverage is solid. A few months in now, had one small repair covered without any runaround. Process was easy and the claim was handled quickly.
Business response:
Thank you for your feedback. We're glad we were able to help you find coverage for your vehicle at a fair price. It's great to hear your repair claim was handled quickly and without hassle. We appreciate your trust in Eleras and look forward to continuing to serve you.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.3 star rating with 811 reviews.
When is eleras group open?
eleras group is closed now. It will open at 10:00 a.m.