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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Refreshing customer service experience. The agent was clear and not in a hurry to respond to my questions.
Business response:
Dear Chloe,Thank you so much for your kind feedback! Were thrilled to hear that you had a refreshing customer service experience. Taking the time to clearly answer questions and ensure our customers feel heard is very important to us, so its wonderful to know that came through in your interaction.
******** sent somebody to repair our AC unit the following day when it got out of commission in the middle of summer. Total lifesaver.
Business response:
Dear ****,Thank you for sharing your experience! Were so glad we could be there quickly when your AC went out,especially in the middle of summer. Knowing we could help keep your home comfortable means a lot to our team.
Great experience. The response rate of the technician was much faster than expected. Highly recommended.
Business response:
Dear *****,Thank you for your wonderful feedback! Were thrilled to hear that our technicians quick response exceeded your expectations. Providing fast, reliable service is something we pride ourselves on, and were so glad it made a difference for you.
The majority of the companies assist only when it is convenient. Eleras went out of the way to help us even when it was a difficult situation.
Business response:
Dear Felicity,Thank you so much for your kind words! Were thrilled to hear that our team was able to assist you even in a challenging situation. Going the extra mile for our customers is something we take pride in, and its wonderful to know that effort made a difference for you.
They phoned me when the car was repaired to ensure that the car was still performing well. And that is when I learned that they were not interested in closing a ticket only.
Business response:
Dear *****,Thank you for taking the time to share your experience.At Eleras, were not interested in simply closing tickets. We want to make sure the vehicle is performing well and that our customers feel fully taken care of even after the repair is complete. Following up helps us ensure everything is working as it should and gives our customers peace of mind.
The other company gave me a horrible experience before I transferred to Eleras. the comparison was night and day. Eleras kept their word.
Business response:
Dear ****,Thank you so much for sharing your experience. Were truly sorry to hear that you had such a difficult time before coming to Eleras, but were grateful you gave us the opportunity to earn your trust.If theres ever anything you need, were always here to help. Thank you again for choosing Eleras and for taking the time to share your feedback.
It is something rare that the way their people treat you. It is as though there is actual care and attention, and this makes a stressful situation less difficult.
Business response:
Dear *******, Thank you so much for your kind words. We truly appreciate you taking the time to share your experience. Our team works hard to treat every customer with care, respect, and attention. It means a great deal to hear that this made a positive difference for you.
I was not expecting the amount of transparency they possessed. I was informed of every step of the way as to what would occur next and what actually did occur.
Business response:
Dear *****, Thank you for sharing your experience. Transparency and clear communication are very important to us, so were glad to hear you felt informed every step of the way.
I was forced to plan a few more times and they accommodated that with no attitude. I got the impression that they were sincerely interested in assisting me, in ******* the claim.
Business response:
Dear *****,Thank you for taking the time to share your experience. We understand that scheduling changes can happen, and were glad our team was able to accommodate your needs. Our goal is always to be helpful, respectful, and focused on moving each claim forward as efficiently as possible. We appreciate your feedback and the opportunity to assist you.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2 star rating with 698 reviews.
When is eleras group open?
eleras group is open now. It will close at 7:00 p.m.