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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Eleras Group gave me options I didn't know I had. I thought extended auto coverage meant one size fits all, but they customized a plan that fit both my budget and the type of driving I do. The whole call was under half an hour. I left feeling informed rather than sold to big difference.
Business response:
Thank you for your thoughtful feedback! Were glad our team was able to walk you through your options and help you find a plan that fit your needs and budget. We appreciate your trust and are happy you felt informed throughout the process.
My experience started with a website inquiry and the follow up call came within hours. The agent was prepared already had some general information ready based on what I'd submitted. That kind of preparation signals to me that they take customer inquiries seriously. Excellent start to what has been a great experience overall.
Business response:
Thank you for your feedback! We're glad to hear the follow-up was prompt and that our team was prepared to assist based on your inquiry. We appreciate your kind words and are happy your experience has been a positive one overall.
Been a customer for about eight months. No complaints whatsoever. Had one service visit that fell under my coverage and everything went smoothly the shop communicated directly with Eleras and I barely had to do anything. That's the sign of a coverage provider that actually works when you need it.
Business response:
Thank you for your feedback and for being a customer over the past eight months. Were glad to hear your service visit went smoothly and that the process was easy and efficient. We appreciate your trust in us.
I appreciated the no pressure approach more than anything. I've had experiences where warranty salespeople won't let you off the phone. The Eleras team presented the options, gave me time to think, and called back when I was ready. That respect for my time made me trust them more. Glad I went with them.
Business response:
Thank you for your feedback. We're glad you appreciated our no-pressure approach. We believe customers should have the time and information they need to make the right decision without feeling rushed. It's great to hear that our team's respect for your time helped earn your trust, and we appreciate the opportunity to serve you.
Eleras helped me get coverage on a used vehicle with higher mileage something a lot of places either refused or charged an arm and a leg for. Their pricing was fair and the coverage is solid. A few months in now, had one small repair covered without any runaround. Process was easy and the claim was handled quickly.
Business response:
Thank you for your feedback. We're glad we were able to help you find coverage for your vehicle at a fair price. It's great to hear your repair claim was handled quickly and without hassle. We appreciate your trust in Eleras and look forward to continuing to serve you.
The whole thing took less time than I expected. I called, got a knowledgeable person immediately, described my vehicle and situation, and had a quote within minutes. No waiting on hold, no being transferred three times. I signed up the same day. Efficient operation, genuinely pleasant staff can't ask for more than that.
Business response:
Thank you for sharing your experience. We're glad the process was quick and straightforward. Providing prompt service, knowledgeable assistance, and a smooth enrollment experience is what we strive for. We appreciate your trust and are pleased to hear our team made the process efficient and enjoyable.
Submitted an inquiry online late on a Thursday evening and got a call back first thing Friday morning. That response time alone set a good tone for everything that followed. The contract covered exactly what I needed, the price was fair, and signing up took maybe fifteen minutes. Smooth from start to finish.
Business response:
Dear ****, Thank you for taking the time to share your experience. We're delighted to hear that our quick response and straightforward process made a positive impression from the start. Providing timely service, fair pricing, and a simple enrollment experience is exactly what we strive for, so it's great to know we met your expectations. We appreciate your trust in us and are grateful for the opportunity to help with your coverage needs. Thank you again for your kind words and for choosing us. We look forward to serving you ... read more
What stood out to me was how organized everything was. My contract documents arrived by email within an hour, clearly formatted, no confusing fine print maze to decode. When I had a follow-up question a week later, I got a response within the same business day. That level of organization reflects well on the whole company.
Business response:
Thank you for sharing your experience. We're glad you found the enrollment process organized and easy to understand. Providing clear documentation and timely customer support is a priority for us, and we're pleased to hear our team was able to assist you quickly. We appreciate your trust and your feedback.
I've been burned by extended warranty companies before oversold coverage, slow claims, the works. Eleras Group is different. The agent was upfront about what's covered and what isn't, which actually built my confidence. No fluff. Real coverage. I've since referred two coworkers and both of them had the same positive experience.
Business response:
Thank you for your feedback and for giving us the opportunity to earn your trust. We're glad our team's straightforward approach and clear explanation of coverage helped provide confidence in your decision. Referrals are the highest compliment we can receive, and we truly appreciate you recommending us to your coworkers. We're pleased to hear they've had positive experiences as well.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.2 star rating with 787 reviews.
When is eleras group open?
eleras group is open now. It will close at 7:00 p.m.