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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
They managed everything effectively, and never required them to have a ton of paperwork or follow ****
Business response:
Dear ******,Thank you for your feedback. Were pleased to hear the process was handled efficiently and that minimal paperwork or follow-up was required. Making things as simple and seamless as possible for our customers is important to us, and we appreciate you taking the time to share your experience.
When everything went wrong the customer care person I spoke with took their time to explain everything helpfully.
Business response:
Dear ****,Thank you for your feedback. Were glad our customer care team was able to guide you through a difficult situation and provide clear, helpful explanations. Taking the time to support our customers is very important to us, and we appreciate you sharing your experience.
The claim filing was not difficult and the towing and repair was well coordinated without me following up.
Business response:
Dear *****,Thank you for sharing your experience. Were glad to hear the claim filing process was straightforward and that the towing and repair were coordinated smoothly without the need for follow-up. Providing a hassle-free experience is important to us, and we appreciate your feedback.
The individual I spoke with made the process look and feel easy rather than difficult because they explained everything in a clear manner. It's refreshing to work with a company who makes things easy.
Business response:
Dear ***,Thank you for your kind words. Were glad our team was able to make the process clear and straightforward for you. Its always our goal to make things as easy as possible, and we appreciate your feedback.
They remained helpful and professional throughout and I did not feel frustrated and confused as I normally do in such circumstances.
Business response:
Dear *****,Thank you for your feedback. Were glad our team could provide helpful and professional support, making the process smoother and less confusing for you. We appreciate your trust in us.
There were no delays as I anticipated, and the approval was processed quickly and the repair dealt with without any additional things I needed to do on my part.
Business response:
Dear ******,Thank you for your feedback. Were glad to hear the approval and repair process was quick and smooth, and that it required no extra effort on your part. We appreciate your trust in our team.
I also felt that they treated me as a customer rather than another policy holder and that was what made the service worth it.
Business response:
Dear ******,Thank you for your kind words! Were so glad to hear that you felt valued as a customer and not just another policyholder. Providing personalized service is very important to us, and your feedback lets us know were achieving that goal. We truly appreciate your trust and support!
They did not only meet the expectations, but they went further to check in later to ensure that I was still satisfied.
Business response:
Dear *****,Thank you for sharing your experience! Were thrilled to hear that we not only met your expectations but went the extra mile to follow up and ensure your satisfaction. Your feedback motivates our team to continue providing attentive and reliable service. We truly appreciate your trust in us!
They also considered the minor details such as scheduling around my working hours and this made the experience convenient.
Business response:
******,Thank you so much for taking the time to share your feedback. Were glad to hear that our team was able to work around your schedule and make the experience convenient for you. Providing flexibility and attentive service is important to us, and were happy to know it made a positive difference.If you ever need anything in the future, were here to help.Thank you again for your review!
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 1.8 star rating with 649 reviews.
When is eleras group open?
eleras group is closed now. It will open tomorrow at 8:00 a.m.