This profile has been claimed by the business owner or representative.
eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Eleras made me feel that they cared and did not ask anything additional but just got things done.
Their customer care representative provided me with actual responses without reading off the paper and that made me trust the service. I felt like I was dealing with a human being that cared.
I made a call with questions and was amazed at the friendliness and helpfulness of the agent.
I anticipated delays but the approval was fast and the repair was easy.
Usually, Im given the runaround, but this time they were different. I didnt wait long for approval and things were simple.
Business response:
Thank you so much for taking the time to share your experience with us! Were thrilled to hear that you had a smooth and efficient process. Our goal is always to provide quick and straightforward service, and its great to know we met that standard for you.If you ever need assistance again in the future, dont hesitate to reach out. Were always here to help!
Eleras Group made me confident about buying. They explained everything to me clearly, showed me the plan step by step and didnt press me into anything. I didnt feel it was selling me at all, but more like advice.
Business response:
Thank you for your kind words and for sharing your experience with Eleras Group. We are pleased to know that our team was able to provide clear, step-by-step guidance without pressure. Our goal is always to offer knowledgeable, honest support so our clients can make informed decisions with confidence. Were grateful for your trust and are here to assist you whenever you need us.
The person I connected with was very patient with me. I would always ask a lot of questions, but she always made me feel comfortable.
Business response:
Thank you so much for your kind words! We're thrilled to hear that our team member made you feel comfortable and supported. We truly believe theres no such thing as too many questions, and we're always here to help every step of the way. We'll be sure to pass along your feedbackit will mean a lot to her!
I wasnt sure Id take advantage of my warranty, but after a few months, I needed my power steering replaced. Eleras made everything much simpler for me. I got in contact with them, they ensured my coverage and the repair happened quickly. I didnt need to check up on them. Reason enough for me to return to using them.
Business response:
Thank you for sharing your experience! We're glad we could make the repair process smooth and hassle-free for you. It's great to hear your power steering issue was resolved quickly and that our team was able to support you without the need for constant follow-up. We truly appreciate your trust and look forward to being here if you ever need us again.
Because I was burned by a company a few years back, I was reluctant. Still, Eleras did help me when my transmission broke. Made it worth it.
Business response:
Thank you for sharing your experience. We completely understand how past situations can make it hard to trust again, and were truly glad Eleras was able to earn that trust when you needed help most. We're happy we could support you through a major repair like your transmission thats exactly why were here. If you ever need anything in the future, were just a call away.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 1.7 star rating with 623 reviews.
When is eleras group open?
eleras group is closed now. It will open at 10:00 a.m.