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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
It was not only about fixing the appliance, they told how to avoid the situation in the future. As positive as the experience was, the last thing I want to have to deal with is this again.
Business response:
Dear ****,Thank you for sharing your experience! Were so glad to hear that the visit was helpful beyond just fixing the appliance. Taking the time to explain how to prevent the issue from happening again is something we believe makes a real difference.
When a company invests in the training of their staff, it is noticeable. All the individuals that I interviewed in EverCare were professional, responsive, and approachable.
Business response:
Dear ******,Thank you so much for your thoughtful feedback! We truly believe that investing in our team makes a meaningful difference, so its incredibly rewarding to hear that it showed in your experience.
I never felt so well taken care of during one of the repair. The process of communication itself was good through and through and the final results were better than expected.
Business response:
Dear *******,Thank you so much for your thoughtful feedback! Were truly glad to hear that you felt well taken care of throughout your repair experience. Clear, consistent communication and delivering results that exceed expectations are exactly what we strive for.
Refreshing customer service experience. The agent was clear and not in a hurry to respond to my questions.
Business response:
Dear Chloe,Thank you so much for your kind feedback! Were thrilled to hear that you had a refreshing customer service experience. Taking the time to clearly answer questions and ensure our customers feel heard is very important to us, so its wonderful to know that came through in your interaction.
******** sent somebody to repair our AC unit the following day when it got out of commission in the middle of summer. Total lifesaver.
Business response:
Dear ****,Thank you for sharing your experience! Were so glad we could be there quickly when your AC went out,especially in the middle of summer. Knowing we could help keep your home comfortable means a lot to our team.
Great experience. The response rate of the technician was much faster than expected. Highly recommended.
Business response:
Dear *****,Thank you for your wonderful feedback! Were thrilled to hear that our technicians quick response exceeded your expectations. Providing fast, reliable service is something we pride ourselves on, and were so glad it made a difference for you.
The majority of the companies assist only when it is convenient. Eleras went out of the way to help us even when it was a difficult situation.
Business response:
Dear Felicity,Thank you so much for your kind words! Were thrilled to hear that our team was able to assist you even in a challenging situation. Going the extra mile for our customers is something we take pride in, and its wonderful to know that effort made a difference for you.
They phoned me when the car was repaired to ensure that the car was still performing well. And that is when I learned that they were not interested in closing a ticket only.
Business response:
Dear *****,Thank you for taking the time to share your experience.At Eleras, were not interested in simply closing tickets. We want to make sure the vehicle is performing well and that our customers feel fully taken care of even after the repair is complete. Following up helps us ensure everything is working as it should and gives our customers peace of mind.
The other company gave me a horrible experience before I transferred to Eleras. the comparison was night and day. Eleras kept their word.
Business response:
Dear ****,Thank you so much for sharing your experience. Were truly sorry to hear that you had such a difficult time before coming to Eleras, but were grateful you gave us the opportunity to earn your trust.If theres ever anything you need, were always here to help. Thank you again for choosing Eleras and for taking the time to share your feedback.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 1.9 star rating with 682 reviews.
When is eleras group open?
eleras group is open now. It will close at 7:00 p.m.