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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I made simple calls with some basic questions about my policy and received sincere responses without feeling rushed and confused. I was grateful that they were so patient.
Business response:
Dear ******,Thank you for your kind words. Were happy to hear our team was patient and able to answer your questions clearly. We appreciate you sharing your experience.
Our request occurred during a week of holiday but somehow everything was passed without any back and forward delays.
Business response:
Dear Miles,Thank you for your kind review. We appreciate your feedback and are glad we were able to assist and process your request smoothly.
I claimed a replacement and was surprised at the ease with which they made everything. Each person that I talked to described it as a normal person and not like a robot.
Business response:
Dear ****,Thank you for your feedback. Were glad to hear the replacement process was easy and that our team provided clear, personable support. We appreciate you sharing your experience.
Eleras has been around when my car will not start and he had someone out there that very day. I sincerely believed that it would take a very long time.
Business response:
Dear *****,Thank you for sharing your experience. Were glad we could respond quickly and get help out the same day when your car wouldnt start. We understand how stressful that situation can be, and we appreciate you trusting Eleras to assist you.
The agent that I talked to was articulate, relaxed and not aggressive. That was a big difference when I was not certain what to expect.
Business response:
Dear *****,Thank you for your feedback. Were glad to hear our agent was articulate, relaxed, and respectful. We understand that reaching out can come with uncertainty, and were happy we could make the experience comfortable for you.
The way Eleras Group, LLC handles ************ Contract Companies reflects experience and planning. Nothing felt unclear or improvised.
Business response:
Dear *****,Thank you for your feedback. We appreciate you taking the time to share your experience and are pleased to hear that our approach reflected experience and careful planning. Clarity and consistency are important to us, and were glad that came through in your interaction with Eleras Group, LLC. Thank you again for your comments.
Eleras Group, LLC brings a level of professionalism that elevates expectations for auto service contract companies. The coverage options felt balanced and practical, designed to support real-world driving needs rather than empty promises.
Business response:
Dear *****,Thank you for your thoughtful review and kind words about Eleras Group, LLC. Were honored to be recognized for our professionalism. Our goal is to provide coverage that is practical, transparent, and genuinely useful for real-world driving needs, so its rewarding to hear that reflected in your experience.
Working with Eleras Group, LLC gave me a new perspective on how auto service contract companies should operate. Their approach felt structured, reliable, and refreshingly clear, making vehicle protection feel like a smart decision instead of a ******.
Business response:
Dear *****,Thank you for sharing your experience. Were glad to hear that our team provided clear and structured guidance regarding vehicle service contracts. We appreciate your feedback and are committed to helping customers make informed decisions.
They signed in after the job was done and I felt that they actually cared. That's rare these days.
Business response:
Dear ******,We appreciate your kind comments. Following up after service is part of our commitment to our customers, and were glad that effort stood out to you. Thank you for choosing our company.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 1.8 star rating with 666 reviews.
When is eleras group open?
eleras group is open now. It will close at 7:00 p.m.