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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
The mechanic told me he had repaired other Eleras vehicles. So the approval process wasn't long.
Business response:
Dear *****,Thank you for your feedback. Were glad to hear the approval process was quick and that the repair shop was already familiar with Eleras vehicles, which helped streamline the experience.We appreciate you taking the time to share your experience.
I called to ask about the claims process and was advised by the **** The garage took care of the rest.
Business response:
Dear ****,Thank you for your feedback. Were glad our representative was able to explain the claims process and that the repair shop was able to handle the rest for you.We appreciate you taking the time to share your experience.
When my air conditioning was broken the repair shop used Eleras. I collected it when the repair was complete.
Business response:
Dear *****,Thank you for your feedback. Were glad the repair shop was able to work with Eleras to complete your air conditioning repair and that you were able to pick up your vehicle once it was finished.We appreciate you taking the time to share your experience.
They explained the inspection process and then sent out a technician. Once confirmed the repair was authorized.
Business response:
Dear *****,Thank you for your feedback. Were glad to hear the inspection process was clearly explained, a technician was dispatched promptly, and the repair was authorized once the issue was confirmed.We appreciate you taking the time to share your experience.
The repair shop sent the claim in and Eleras got back to them the same day. They placed an order for parts immediately.
Business response:
Dear ****,Thank you for your feedback. Were glad to hear the repair shop submitted the claim and that Eleras responded the same day, allowing parts to be ordered quickly and the repair process to move forward without delay.We appreciate you taking the time to share your experience.
My mechanic spoke to Eleras and reported it was approved pretty quickly.
Business response:
Dear *****,Thank you for your feedback. Were glad to hear your mechanic was able to speak with Eleras directly and that the approval was handled quickly.We appreciate you taking the time to share your experience.
After the repair, the shop called to check on the vehicle. I liked that touch.
Business response:
Dear *******,Thank you for your feedback. Were glad to hear the repair shop followed up after the service and that you appreciated the extra level of care.We appreciate you taking the time to share your experience.
After the diagnostic report was input the claim was processed. The repair began the next day.
Business response:
Dear *******,Thank you for your feedback. Were glad to hear that once the diagnostic report was submitted, the claim was processed quickly and the repair was able to begin the following day.We appreciate you taking the time to share your experience.
I called primarily to get a description of what was covered. The description was accurate once the repair was complete.
Business response:
Dear *****, Thank you for your feedback. Were glad to hear that the coverage description provided was accurate once your repair was completed. Our goal is to be transparent about what is covered and ensure our customers know what to expect throughout the process. If you ever have questions about your coverage in the future, our **************** team is always happy to assist.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.2 star rating with 752 reviews.
When is eleras group open?
eleras group is closed now. It will open at 8:00 a.m.