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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
You don't always get a follow up call but Eleras did. They called a couple days later to make sure the issue was fixed.
Business response:
Dear *****,Thank you for your feedback. Were glad to hear our follow up made a difference and that your issue was resolved. We appreciate you sharing your experience with Eleras.
Called regarding an unusual noise and they started a claim. Photos were sent and the repair was approved.
Business response:
Dear *****,Thank you for sharing your experience. Were glad the claims process was smooth and that your repair was approved quickly. We appreciate your feedback.
Apparently Eleras wanted a quick report on the diagnostic of the issue. After that the green light came through and they started the repair.
Business response:
Dear *******,Thank you for sharing your experience. Were glad the diagnostic process went smoothly and that your repair was promptly approved. We appreciate your feedback.
I asked many questions about the cover. The representative actually took the time to go through it line by line.
Business response:
Dear ******,Thank you for your feedback. Were glad to hear our representative took the time to walk through your coverage in detail and answer your questions. We appreciate you sharing your experience.
The car was slipping and I was expecting a lengthy wait. Eleras gave the OK for repairs after a quick review.
Business response:
Dear ******,Thank you for your feedback. Were glad to hear the repair was approved quickly and that the process was faster than expected. We appreciate you sharing your experience.
My garage submitted the estimate and claim. This was reviewed by Eleras and the work was approved and parts ordered.
Business response:
Dear *****,Thank you for sharing your experience. Were glad the claim and estimate were reviewed smoothly and that the repair process moved forward efficiently. We appreciate your feedback.
But what I liked was the service after my car was repaired. An Eleras agent verified that it was all working.
Business response:
Dear ******,Thank you for your feedback. Were glad to hear our team followed up after your repair to ensure everything was working properly. We appreciate you sharing your experience.
Filed my first claim for a bad starter. The customer service agent was helpful, explaining what the garage needed to do.
Business response:
Dear *******,Thank you for sharing your experience. Were glad our customer service agent was able to guide you through the claims process and make it clear what steps were needed. We appreciate your feedback.
I most enjoyed how the coverage was clearly explained over the phone. The repair bill was straight forward.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.2 star rating with 753 reviews.
When is eleras group open?
eleras group is open now. It will close at 7:00 p.m.