This profile has been claimed by the business owner or representative.
eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
It was not a big problem, but they still took it into consideration and made sure that I did not feel neglected because it was not that serious.
Business response:
Dear *****,Thank you for your feedback. Even when an issue is not urgent, we believe every customer deserves attention and care. Were glad our team made sure you felt supported throughout the process and appreciate the opportunity to assist you.
The garage man told me that he prefers to work with Eleras since they do not complicate things. That provided me with a much greater trust in them.
Business response:
Dear Ariana,Thank you for sharing your experience. Were pleased to hear that the repair facility found our process straightforward, and we appreciate your trust in Eleras. Providing a smooth and reliable claims experience is always our goal.
They assisted in arranging a repair of my AC, everything was granted without hassle and they even made a follow-up call. That is something very few companies do nowadays.
Business response:
Dear *****,Thank you for your review. Were glad we could assist with your AC repair and provide a follow-upensuring a smooth, hassle-free experience is always our goal. We appreciate you sharing your feedback.
This was my first experience with this sort of coverage and I figured that it would be difficult to use. However, I was able to comprehend the entire process.
Business response:
Dear ******,Thank you for your feedback. Were glad to hear the process was clear and easy to understand, especially for your first experience with this type of coverage. We appreciate you taking the time to share.
I made simple calls with some basic questions about my policy and received sincere responses without feeling rushed and confused. I was grateful that they were so patient.
Business response:
Dear ******,Thank you for your kind words. Were happy to hear our team was patient and able to answer your questions clearly. We appreciate you sharing your experience.
Our request occurred during a week of holiday but somehow everything was passed without any back and forward delays.
Business response:
Dear Miles,Thank you for your kind review. We appreciate your feedback and are glad we were able to assist and process your request smoothly.
I claimed a replacement and was surprised at the ease with which they made everything. Each person that I talked to described it as a normal person and not like a robot.
Business response:
Dear ****,Thank you for your feedback. Were glad to hear the replacement process was easy and that our team provided clear, personable support. We appreciate you sharing your experience.
Eleras has been around when my car will not start and he had someone out there that very day. I sincerely believed that it would take a very long time.
Business response:
Dear *****,Thank you for sharing your experience. Were glad we could respond quickly and get help out the same day when your car wouldnt start. We understand how stressful that situation can be, and we appreciate you trusting Eleras to assist you.
The agent that I talked to was articulate, relaxed and not aggressive. That was a big difference when I was not certain what to expect.
Business response:
Dear *****,Thank you for your feedback. Were glad to hear our agent was articulate, relaxed, and respectful. We understand that reaching out can come with uncertainty, and were happy we could make the experience comfortable for you.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2 star rating with 698 reviews.
When is eleras group open?
eleras group is open now. It will close at 7:00 p.m.