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eleras group
- Auto Repair
- St Charles, MO
About this business
Location details
1708 S 5th St, St Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
The whole thing took less time than I expected. I called, got a knowledgeable person immediately, described my vehicle and situation, and had a quote within minutes. No waiting on hold, no being transferred three times. I signed up the same day. Efficient operation, genuinely pleasant staff can't ask for more than that.
Business response:
Thank you for sharing your experience. We're glad the process was quick and straightforward. Providing prompt service, knowledgeable assistance, and a smooth enrollment experience is what we strive for. We appreciate your trust and are pleased to hear our team made the process efficient and enjoyable.
Submitted an inquiry online late on a Thursday evening and got a call back first thing Friday morning. That response time alone set a good tone for everything that followed. The contract covered exactly what I needed, the price was fair, and signing up took maybe fifteen minutes. Smooth from start to finish.
Business response:
Dear ****, Thank you for taking the time to share your experience. We're delighted to hear that our quick response and straightforward process made a positive impression from the start. Providing timely service, fair pricing, and a simple enrollment experience is exactly what we strive for, so it's great to know we met your expectations. We appreciate your trust in us and are grateful for the opportunity to help with your coverage needs. Thank you again for your kind words and for choosing us. We look forward to serving you ... read more
What stood out to me was how organized everything was. My contract documents arrived by email within an hour, clearly formatted, no confusing fine print maze to decode. When I had a follow-up question a week later, I got a response within the same business day. That level of organization reflects well on the whole company.
Business response:
Thank you for sharing your experience. We're glad you found the enrollment process organized and easy to understand. Providing clear documentation and timely customer support is a priority for us, and we're pleased to hear our team was able to assist you quickly. We appreciate your trust and your feedback.
I've been burned by extended warranty companies before oversold coverage, slow claims, the works. Eleras Group is different. The agent was upfront about what's covered and what isn't, which actually built my confidence. No fluff. Real coverage. I've since referred two coworkers and both of them had the same positive experience.
Business response:
Thank you for your feedback and for giving us the opportunity to earn your trust. We're glad our team's straightforward approach and clear explanation of coverage helped provide confidence in your decision. Referrals are the highest compliment we can receive, and we truly appreciate you recommending us to your coworkers. We're pleased to hear they've had positive experiences as well.
Finally a service contract company that doesn't feel like a sales trap. The *** listened to what I actually needed before suggesting a plan. I didn't end up with coverage I'll never use, and the price reflected that. Real, thoughtful service this is how every company in this industry should operate.
Business response:
Thank you for your kind words. We're glad our team took the time to understand your needs and help you find the right coverage at a fair price. Providing personalized service without pressure is important to us, and we appreciate your trust and feedback.
The customer service here is a cut above. I had a ton of questions some probably pretty basic and the representative never made me feel rushed or uninformed. She broke down the contract terms in plain language, which made it easy to decide. Got a great rate too. I feel genuinely protected now, not just on paper.
Business response:
Dear *****, Thank you for your kind words! We're glad our representative was able to answer your questions clearly and help you find the right coverage at a great rate. Providing excellent service and peace of mind is our goal, and we appreciate your trust in us.
Honestly wasn't expecting much when I first called, but wow these folks are the real deal. Got my coverage sorted out in under 20 minutes. The agent was patient, explained the deductible structure clearly, and followed up the next day just to make sure everything went through. That kind of attentiveness is rare. Five stars without hesitation.
Business response:
Dear *********,Thank you for the wonderful review! We're thrilled to hear you had such a positive experience. Providing clear guidance, efficient service, and attentive follow-up is what we strive for, and we're glad our team delivered. We appreciate your trust and your recommendation!
I was skeptical about auto service contracts in general, but a friend insisted I look into Eleras. I'm glad I did. The product is legitimate, the people are professional, and the coverage has already paid for itself once. Sometimes the recommendations you almost ignore end up being the best ones.
Business response:
Dear *****,Thank you for sharing your experience. Were glad you gave Eleras a chance and that the coverage has already provided value for you. Its great to hear our team and service met your expectations, and we appreciate your trust and feedback.
The agent I spoke with took genuine interest in understanding my vehicle's history before recommending anything. That made the recommendation feel trustworthy rather than scripted. I've now had this coverage for close to a year and everything has worked exactly as described. Happy customer.
Business response:
Dear *******,Thank you for sharing your experience. Were glad to hear our agent took the time to understand your vehicles history and provide thoughtful recommendations. Its great to know your coverage has performed as expected over the past year. We appreciate your trust in Eleras and your feedback.
Frequently asked questions about eleras group
How is eleras group rated?
eleras group has a 2.3 star rating with 811 reviews.
When is eleras group open?
eleras group is closed now. It will open at 10:00 a.m.