eleras group

Kieran  M 

on BBB

3 years ago

Excellent customer service! They are always extremely friendly even when situations arent always pleasant. They do everything they can to meet customers expectations. 

Anthony  P 

on BBB

3 years ago

I was nervous to use this company at first but they are the furthest thing from a scam. I purchased from them and wanted to cancel a few months later and was able to do so with no hassle at all. They made me feel confident in my purchase and was there the entire time. 

Elise  M 

on BBB

3 years ago

I was nervous to use this company at first but they are the furthest thing from a scam. I purchased from them and wanted to cancel a few months later and was able to do so with no hassle at all. They made me feel confident in my purchase and was there the entire time. 

Jennifer C 

on BBB

3 years ago

When I purchased my policy, customer service was exceptionally clear about what I was buying. They took time to answer all of my questions and to make sure I was properly taken care of. This team is very knowledgeable of their products and always friendly. Anytime I have to call about my service I get excellent customer service from the representatives. I am satisfied with my purchase and glad I came across Eleras. 

Logan  J 

on BBB

4 years ago

This company is a third party that sells warranties for your vehicle. I am glad I ran across them as the warranty I purchased came in handy. When it was time for me to use what I purchased they never failed to provide for me and walked me through every step of the way. **************** was very helpful and answered all questions that I had during this process. I am very happy that I purchased this warranty and will continue to carry it for my vehicle. 

Robin R 

on BBB

6 days ago

The agent put our mileage down incorrectly 4000 mileage difference!WRONG !!! On our new policy. I called customer service and spoke with 8 different people. Spoke with supervisor Unhelpful and said it was our fault. Please someone call me .***** R 

Hailey P 

on BBB

a week ago

Got a letter in the mail thought it was from my dealership about my warranty. Ended up canceling after reading their reviews about up charging and got it cancelled. I want to be taking off their list and not to receive anymore mail or any contact from them. 

Linda C 

on BBB

a week ago

Horrible--they pray on the elderly and poor, smooth talkers. Tell you you pay a one time charge and then the next month they take money from you. I filed a fraud report with my bank and they immediately stopped the payment. The next morning I got 11 calls in a row from them, never leaving a message. They are slick, they had information about the car I had just bought and everything. Thank god my bank was fast to resolve this issue. 

Veronica B 

on BBB

4 weeks ago

I just found out this morning that more money was taken out of my account. I was told this was an extended warranty and not a policy. Which more money was taken out of my account, the lady I spoke with said it's a mistake to cancel this warranty due to the high cost of out-of-pocket expense. I don't give this company any type of star just filing a complaint and now have to go to my bank and replace my debt card and try to get some of my money back.