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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Absolutely the worst customer ********************** I have EVER dealt with. First time trying to use the warranty and there is so much confusion and uncooperative employees that are not willing to help! Even when asking for a supervisor they would not come on the phone, they would however talk to the customer ********************** *** I was taking to but no professional attempt on their part to discuss my claim. Worst warranty company I have ever dealt with. Oh and dont expect a call back until you have made 3-4 calls and ... read more
Business response:
***, we're sorry to hear about your experience and the difficulty you've had getting assistance with your claim. We understand how frustrating it can be when communication falls short, and we'd like the opportunity to review your situation directly. Please contact us at *************************************************************so we can take a closer look and help address your concerns. Sincerely,The Endurance Team
HELLO PEOPLE...MY NAME IS *******..IN SIGNED UP WITH ENDURANCE EXTENDED WARRANTY BECAUSE THEY HAVE A 4.5--5 STAR RATING....I KNOW NOW WHY I SEE SO MANY 1 STAR AND BAD REVIEWS..WHEN I GOT THIS WARRANTY COVERAGE I TOLD THE PERSON THAT I HAVE GOT A 2006 DODGE RAM 1500 SLT,YES 20 YEAR OLD TRUCK, AND THAT I BOUGHT IT OFF ****ET PLACE AND IS THAT GONNA BE A PROBLEM..HE CLEARLY SAID NO.I TOLD HIM I KNOW NOTHING ABOUT IT AND THAT IT WAS DRIVABLE AND LETS GET THIS DONE. GOT IT DONE,AND 4-5 MONTHS DOWN THE ROAD,MY TRUCK IS IN THE SHOP... read more
Business response:
*******, we're sorry to hear about your experience and the frustration you've described with your coverage and communication. We'd like the opportunity to review your situation and address your concerns directly. Please contact us at *************************************************************so we can take a closer look and see how we can help.Sincerely,The Endurance Team
Endurance Warranty Services denied my transmission repair claim but refuses to provide a written denial letter or any documentation explaining their decision. I have requested written proof of the denial twice, and both times I was told, Endurance does not send denial letters.The company verbally stated that my transmission issue was an old problem, yet no mechanical evidence has been provided to support that conclusion. I spoke with three independent master mechanics who each confirmed that it is impossible to determine how... read more
Business response:
*******, we're sorry to hear about your experience and understand your frustration with the claim process and communication. We would like the opportunity to review your situation further and address your concerns directly. Please contact us at *************************************************************so we can take a closer look.Sincerely,The Endurance Team
I want to make sure to get the word out about this company, they are nothing more than a scam. I have a customer who pays them 200 a month, has done all his oil changes and preventative maintenance on a 2020 Equinox. His vehicle quit running on him and we found with a compression test it had no compression and with a leak down found 85% leak out of the rings at the highest. Those two tests alone should be enough to warrant replacing the engine. But we went the extra mile because they said that was not good enough and they wo... read more
Business response:
Hi, ****. We are sorry to hear about your experience and the frustration you've described regarding this situation for your customer. We would like the opportunity to review the details and address your and the contract holder's concerns directly. Please contact us at *********************************** so we can take a closer look and ensure this is properly reviewed. Thank you,The Endurance Team
"Class action lawsuit is currently filed"Please read through this review before making a decision with endurance. Endurance is guilty of ..fraudulent practices of not paying out for legitimate claims for automotive repairs!It's been 8 months since my vehicle broke down and was officially diagnosed by the **** ******** dealership repair shop in ******* as requiring a new 6.2 liter engine. They have completely lied and denied a relook at the engine failure,this company is all about making millions off the backs of hard working... read more
Business response:
Hi, *******.We understand how stressful it can be to go through the claims process, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at ************************************ and well be able to assist you further. Sincerely, The Endurance Team
I swear on everything as soon as 2027 comes and it's time to renew, Im leaving them. All they wanna do is take your money monthly for the policy then when it comes time to process a claim and have an adjuster come out, they hem and haw and take their sweet time. ****** has had my car since Monday 11/3 waiting on an Endurance adjuster to come out and inspect it, here it's Wednesday 11/5 and no one has come out. I call to follow up and Endurance says their adjuster is "delayed" and can't come out until 11/6. Meanwhile I haven'... read more
Business response:
Hi, CJ. We're sorry to hear about your experience and the delay you've encountered with your inspection and claim process. We understand how frustrating it can be to be without your vehicle, and we'd like the opportunity to review your situation and address your concerns directly. Please contact us at *********************************** so we can take a closer look. Thank you,The Endurance Team
Endurace warranty dealer is scam and fraud i purchase Endurace warranty take take ppl $ every month and the person file a claim its been deny i purchase a Endurace warranty may of 2025 flie a claim 5 to 6 month i to my car check engine light come take to shop its a part that's covered under the secure plus plan I go get an oil change to be so I can fall in line w maintenance the manufacturer require oil change for the car Endurace deny the claim lack of maintenance how when i just purchase. Both car and Endurace warranty the... read more
Business response:
Hi ******, we're sorry to hear about your experience and the frustration you've described with your claim. We would like the opportunity to review your situation and address your concerns directly. Please contact us at *********************************** so we can take a closer look and ensure your feedback is properly reviewed.Sincerely,The Endurance Team
I have received multiple letters from this company claiming there will be an increase in my extended vehicle service plan and they want to help me. Though I am 83 years old, seriously ill and living on social security, I'm not stupid and can recognize a cheap scare tactic way of suckering money from seniors. Stop this scam
Business response:
Hi ****, we are sorry to hear about your experience and appreciate you bringing this to our attention. We take concerns about unwanted mail seriously and would like to look into this further. Please contact us at *************************************************************so we can review the details and ensure this is addressed.Sincerely,The Endurance Team
Warning about Endurance Warranty I feel I need to share my experience so others dont go through the same thing.Endurance is quick to take your money but when it comes to actually helping you, they disappear into thin air. The only department that will ever answer your call is the one that takes your payment.For the last two weeks, Ive spent about an hour a day trying to reach the claims department. Nothing. No answer. No access. Ive even gone to two different dealerships to try and process a claim and still nothing.The claim... read more
Business response:
Hi, *****. We're sorry to hear about your experience and the difficulty you've had reaching our team. We understand how frustrating that must have been. Please note that all claims must be initiated by a licensed repair facility. We'd still like the opportunity to review your situation and address your concerns, please contact us at *************************************************************so we can take a closer look.Sincerely,The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.