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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I have been with Endurance for around three months. I called to give them the correct mileage for my car because I have been in a wheelchair from an accident not being able to drive or anything. The representative told me that was not the correct mileage on my car, that I had a diagnosis done last year. A place Ive never heard of. The representative is telling me I have ****** miles more on my car than what Im telling her. I said how can that happen? You cant roll mileage back on a vehicle. I informed the representativeI can... read more
Business response:
*****, we're sorry to hear about your experience and understand how frustrating this situation has been. We would like the opportunity to review your account and the concerns you've shared about your policy and refund. Please contact us at *************************************************************so we can take a closer look and work toward a resolution.Sincerely,The Endurance Team
If I could give a 5 I would I never received a policy and I also a few months later need to take my car in they denied the work than when I said to cancel the policy and I wanted a refund they said the never said they would not cover the work than I had to have a paper notarized and they said they would than send me a refund with in 10 day they declined to come up with more lies so I would like a full refund off all I payed to them which I can prove and I can also prove they declined the work than I can prove again the store... read more
Business response:
Hi, Petha. We're sorry to hear about your experience and understand how frustrating this situation has been. We'd like the opportunity to review your account and the concerns you've raised. Please contact us at *************************************************************so we can take a closer look and work toward a resolution.Sincerely,The Endurance Team
For a whole 3 years, I trusted Endurance Warranty with my vehicle, diligently paying my premiums on time, convinced that I was covered. But little did I know, this would lead to one of the most frustrating experiences of my life. When my truck finally broke down, I thought help was just a call away. Instead, they stalled for three agonizing weeks. I was told I needed to provide proof of maintenance. I gathered every document I could find and eagerly submitted them. But then came the kicker: they wanted records dating back to... read more
Business response:
Hi, *********. We're to hear about your experience and the stress this situation has caused you. We understand how frustrating it must have been to go through these challenges, and we'd like the opportunity to review your situation directly. Please contact us at *************************************************************so we can take a closer look and work toward a resolution.Sincerely, The Endurance Team
A waste of money they dont cover anything. Twice they denied because its been seen before. Even though it was a separate component. Anyways waste of time.
Business response:
Hi ********, we're sorry to hear about your experience with your claim. We'd love the opportunity to review your coverage and provide more information. Please contact us at *********************************** so we can offer personalized support and ensure you have all the details and your questions answered. Thank you, The Endurance Team
Im leaving this review to share how disappointed I am with the way Endurance Warranty handled my claim for my 2019 ************* ******* mechanic recommended an aftermarket axle hes used before and trusts. Endurance wouldnt approve it. They insisted I use a part from OReillys, even though its also aftermarket but clearly a lower-tier option. I tried calling several times to discuss it and had a hard time even getting someone competent on the phone.When I finally reached a supervisor, the experience went from frustrating to o... read more
Business response:
Hi, Dardan. We're sorry to hear about your experience and the interaction you described. What you've outlined is not the level of professionalism or service we strive to provide, and we'd like the opportunity to look into this further. Please contact us at *************************************************************so we can review your case and address your concerns directly. Sincerely, The Endurance Team
Stay away from endurance insurance they're nothing but thieves and scammers I took out a policy over a year ago on my 2014 ****** tundra on October 1st I decided to file a claim that my horn on my truck didn't work now when I took out the policy over a year ago I was told that everything on this truck from bumper to bumper was covered except brakes tires oil and fluids which is understandable so I called endurance insurance before I took my truck to an automotive shop and told them that my horn didn't work they said it's cov... read more
Business response:
******, we're sorry to hear about your experience and understand how frustrating this situation has been. We would like the opportunity to review your claim and address your concerns directly. Please contact us at *********************************** so we can take a closer look and see how we can help. Thank you,The Endurance Team
Had an endurance warranty for 1 year. Paid $1400 in premiums during that time. My 2016 ****** truck broke down 3 times. Endurance paid for 0 repairs. Cancelled policy and expected a refund. Got Nothing . Do not enroll in this plan. TOTAL RipOff. Save your money. These people WILL S**** you Over..
Business response:
Hi *******, we understand how stressful it can be to go through the claims process, and we're sorry to hear about your experience. Our team is here to help clarify your coverage and address any questions you may have. Please feel free to reach out to us at ************************************ and we'll be able to assist you further. Thank you, The Endurance Team
Sincerely, this company is a total fraud, please ask the competent authorities to review this scam company, you say they comply with guarantees and in the end there is no coverage, which they say or mention everything is covered, I had a problem with my **** F250 in my address system, and in the end it was a problem for people who respond to the phone as if they were trained to discuss these issues, a total fraud, we need someone to do something about it.
Business response:
*****, we're sorry to hear about your experience and the frustration you have described with your claim and our team. We'd like the chance to review your situation directly and address your concerns. Please contact us at *************************************************************so we can take a closer look.Sincerely,The Endurance Team
Overall experience: -5 stars. First claim... denied. Not even a hugely expensive claim. Only $1531.00. Won't cover it because they say it was a pre-existing condition caused by wear and tear. Well, of course it was caused by wear and tear. It's an 11 year old truck and mechanical things wear out and break over time. Hence, the reason I purchased a warranty... Very highly discourage anyone from purchasing a vehicle warranty from this company.
Business response:
Hi, ******. We are sorry to hear about your experience with your claim. We'd love the opportunity to review your coverage and provide more information. Please contact us at *********************************** so we can offer personalized support and ensure you have all the details and your questions answered. Sincerely, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.