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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Did my own oil and filter change, had receipts, all I wanted was reimbursement for parts, (oil and filter) was denied. "I was not an authorized mechanic" No longer have insurance, it's all a sham/scam.
Business response:
*******, we're sorry to hear about your experience and the frustration you have described. We'd like the opportunity to review your situation and address your concerns directly. Please contact us at *********************************** so we can take a closer look. Thank you, The Endurance Team
Don't do it! You start paying but if your check engine light comes on early into the contract they will deny your claim. After 3 months of paying $180.00 a month plus the down payment my check engine light came on. The claim adjuster said that my mechanic told him that my oil cooler likely failed before my contract started, that was a lie. My mechanic said no such thing. They have a chart that shows different parts and mileage since the contract started and they deny based on that, kind of like the health insurance people. "... read more
Business response:
Hi, *****. We're sorry to hear about your experience and the frustration you have described with your claim. We'd like the opportunity to review your situation and address your concerns directly. Please contact us at *************************************************************so we can take a closer look. Thank you,The Endurance Team
Do not deal with this company. They will lie and make up any reason to not cover your claim. So far after several calls and several different emails I have been given 3 different reasons they won't cover my claim. One was because my tires are 1.8" taller than the factory tires even though I could have gotten the truck from the factory with larger tires. Run, don't walk away from this company. ****** should be ashamed.
Business response:
Hi ******, we are sorry to hear about your experience and the frustration you have described with your claim. We'd like the opportunity to review your situation and address your concerns directly. Please contact us at *************************************************************.Sincerely,The Endurance Team
I purchased an Endurance warranty for peace of mind what I got was weeks of frustration, delays, and excuses. My transmission claim was handled unprofessionally from the start. I followed every rule in their contract, including towing, authorized repair shops, and their own procedures, yet they still searched for reasons not to honor my coverage.The adjuster contradicted himself multiple times, and even when proof was presented, Endurances story kept changing. They tried to deny coverage for continued operation when all I di... read more
Business response:
Hello, *****. We're sorry to hear about your experience and understand how frustrating the claim process has been for you. We'd like the opportunity to review your situation and address your concerns directly. Please contact us at *********************************** so we can take a closer look and work toward a resolution.Sincerely,The Endurance Team
None of my repairs were covered. I was offered to upgrade to whole new policy for 5 more years that doesnt cover because it was a part of the older policy. Asked to speak to a supervisor and was hung up on. Cancelation requirements is to get a notary.
Business response:
Tehla, we're sorry to hear about your experience and the difficulty you've described with your coverage and cancellation process. We'd like the opportunity to review your situation and address your concerns directly. Please contact us at *********************************** so we can review closer. Thank you, The Endurance Team
had my truck in for service and they dont want to pay for the service i pay for service they dont want to pay my engine just seize up the mechanic called them and told them we wont cover the engine my policy has they told me what was covered and they said the engine was covered so they lyed to me
Business response:
****, we're sorry to hear about your recent claims experience. Your feedback is important to us, and we're here to help. Please email us at *********************************** and a member of our team will reach out to assist you. Sincerely, The Endurance Team
Bad business they tell you everything will be there and working in order until it's time to pay for something now they won't pay for anything even after you waited and spend your money with them
Business response:
Hi, Jumanne.We're sorry to hear about your experience. We would like the chance to review your claim and address your concerns. Please contact us at *********************************** so we can look into this further. Thank you, The Endurance Team
They dont honor what they advertise. When there is a repair to your vehicle how are we suppose to know what kind of parts that are being use? They denied my claim because of some aftermarket part was put on at another repair shop.The vehicle was under another warranty company before I purchased them. It took them one week to make decision lack of communication to me and the repair shop.
Business response:
Hi, ******. We are sorry to hear about your experience and the frustration you've described with your claim and communication throughout the process. We would like the opportunity to review your situation and address your concerns directly. Please contact us at *************************************************************so we can take a closer look.Sincerely,The Endurance Team
Too Bad ZERO stars isn't an ********** may want to disregard any correspondence this company sends you. I was sent a letter informing me that the price on my extended warranty was going to increase - I called this company to take care of the issue. During the call I was told that the car dealership did things incorrectly and my extended warrant was never activated and I didn't get the coverage on the plan I requested when I purchased my new vehicle. I called the car dealership and was told, "We do not do business with that c... read more
Business response:
Hi *****, we're sorryto hear about your experience and the concerns you've raised regarding your interactions with our company. We take reports of misrepresentation seriously and would like the opportunity to look into this further. Please contact us at *************************************************************so we can review your situation directly.Sincerely,The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.