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Endurance Warranty Services
- Auto Repair
- Northbrook, IL
About this business
Location details
400 Skokie Blvd., Northbrook, IL, 60062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I honestly believe this is the worst company I ever dealt with they have a high sales pitch and bothered The h*** out of me they promised me just about everything . I bought one for each of my cars which are in very good shape had a problem with the air conditioning in my truck after a few months they said I had to pay for a tear down and if they wouldn't cover it I would have to pay for it absolutely ridiculous then they did the same with my ****** They should not accept cars that are auto factory warranties if they truly w... read more
Business response:
Hi *******, we are sorry to hear about your experience and the frustration you've had with your claims and repairs. We understand how disappointing that must have been, and we would like the opportunity to review your concerns directly. Please reach out to us at *********************************** so we can take a closer look and see how we can help.Sincerely, The Endurance Team
I was sold the Premium Plus warranty package. Was told by the representative that my truck was covered "bumper to bumper". I had the engine light come on so I took it to an auto shop that I found on their website. I had to get the **** Recirculation Actuator replaced and the B2 Catalytic Converter replaced. Turns out nothing was covered under the warranty. I called Endurance and asked why. They then told me those two items were listed on my contract as not covered. It would have been nice if they showed me the contract befor... read more
Business response:
Hi, ***. We're sorry to hear about your experience and the concerns you've raised about your coverage. We'd like the opportunity to review your policy details and discuss this directly with you. Please contact us at *************************************************************so we can take a closer look. Thank you,The Endurance Team
I was unable to use this and wanted to cancel services
Business response:
Hi, ******. We are sorry to hear you weren't able to use your coverage and wanted to cancel. We'd like to review your account and help address this directly. Please contact us at *********************************** so we can take a closer look.Sincerely,The Endurance Team
Attn: Billing Department / Cancellations *********************************************** To Whom It May Concern:I am writing to formally demand the immediate cancellation of my extended vehicle service contract, Policy EVPU87833811 (Secure Plus), covering my 2015 ******** Escalade ESV, and a pro-rata refund of all unearned premiums paid under this policy.For more than two years, I paid monthly premiums for this policy, which was marketed as comprehensive breakdown coverage. When my vehicle required legitimate repairs, your c... read more
Business response:
Hi *******. We are sorry to hear about your experience and the concerns you have raised regarding your policy and cancellation process. We would like the opportunity to review your account in detail and address this matter directly. Please contact us at *************************************************************so we can look into your situation and work toward a resolution.Sincerely,The Endurance Team
Purchased a used car in June of 2025, purchased an extended warranty separately from the car. We were lied to and mislead when we purchased the warranty. We were told engine, drivetrain, and electrical components were covered and not normal wear and tear items i.e. brakes pads rotors spark plugs etc. We never received a contract or explanation of benefits or even where to send money for the warranty.2500 miles later the oil cooler, thermostat, and Iwater pump began leaking. Took to a repair shop and the claim was denied. Rea... read more
Business response:
Hi *****, thank you for your review. All feedback is important and we are sorry to hear you had a negative experience. We escalated your concerns to our customer resolutions **********************. You can expect a representative to reach out to you soon to discuss what occurred and how we might make things right. Please let us know if you have any questions in the meantime by emailing ************************************ Sincerely, The Endurance Team
Beware- they do not cover what they say they do. The commercial states if a sensor goes out- we will fix it. We had a camshaft sensor go out and the claim was denied. The *** was rude and interrupted the conversation several times to tell me that there are ****** parts on a car and they can't cover them all, that it was obvious that I didn't read my contract. It is very difficult to cancel membership as well. The cancellation has to be printed, notarized and mailed or faxed. Fortunately we were only two months in the contrac... read more
Business response:
Hi, *****. We're sorry to hear about your experience and the frustration you've described with both your claim and the cancellation process. We'd like the opportunity to review your case and address your concerns directly. Please reach out to us at *************************************************************so we can take a closer look. Thank you, The Endurance Team
TERRIBLE SERVICE. I wanted to speak to the representative who sold us our first policy and they wouldn't put me through to her. Very frustrating
Business response:
Hi ****, we're sorry you had this experience and understand how frustrating that must have felt. We would like the chance to talk this through and see what we can do to help. Please reach out to us at *************************************************************so we can review your concerns directly.Sincerely, The Endurance Team
Hopefully it will let me leave 0 stars because they deserve *****. This company is a total lie! I signed up with being told everything would be covered even the diagnostic fee at the mechanic and nothing was covered!! They wanted a full tear down of my transmission to the point of failure to see if they could cover it which in my plan everything is covered! Was told by the mechanic this is the worst warranty company to get they will come up with any and every excuse to not cover it and they have already been through the proc... read more
Business response:
Hi, *****. We're sorry to hear about your experience and the concerns you've raised regarding your coverage. We'd like the opportunity to review your claim in more detail and address this matter directly. Please contact us at *********************************** so we can look further into your situation.Sincerely,The Endurance Team
We bought our son a vehicle- it is 15 yrs old and wanted extended coverage. We bought a $5000 policy on a $9000 car but it would cover us for 48 months so we gave it a shot. They denied the claim on a steering rack so I can't see the point of having extended coverage is they aren't going to cover it. Save your time and money and hassles and stay clear of this company.
Business response:
Hi ****, were sorry to hear about your experience with your claim. Wed love the opportunity to review your coverage and provide more information. Please contact us at *********************************** so we can offer personalized support and ensure you have all the details and your questions answered. Thank you, The Endurance Team
Frequently asked questions about Endurance Warranty Services
How is Endurance Warranty Services rated?
Endurance Warranty Services has a 4.1 star rating with 32,905 reviews.
When is Endurance Warranty Services open?
Endurance Warranty Services is closed now. It will open at 8:00 a.m.